Exam 3: Tools and Techniques for Quality Design and Control

In the scoring rubric of the DFMEA ratings, the number _____ represents a major impact on customer satisfaction.

_____ is a set of matrices used to relate the voice of the customer to technical features and production planning and control requirements.

_____ is the first step in building the house of quality.

Statistical control means that both the process average and variance are constant over time.

Because statistical process control (SPC) requires processes to show measurable variation, it is ineffective for quality levels approaching Six Sigma.

What are the three houses of quality used to deploy the voice of the customer to component parts characteristics, process planning, and production planning?

With respect to the symbols used to denote the relationship between a pair of technical features in a house of quality, the ______ symbol is used to denote a strong relationship.

Which of the following statements is true about the various service components: degree of customer contact and interaction, the degree of labor intensity, and the degree of customization?

_____ is the process of designing a product keeping in mind environmental concerns such as recyclability and disassembly.

In the context of poka-yoke, _____ errors arise in the contact between the server and the customer.

Process plan and quality control charts translate technical features of the final product into design requirements for critical components.

In the the DMADV process, the _____ activity gathers the voice of the customer, identifies the vital characteristics that are most important to customers, and outlines the functional requirements of the product that will meet customer needs.

In services high in labor intensity, the customer's impression of physical facilities, processes, and procedures is important.

List the enablers of agility.

With respect to the four principal activities of Design for Six Sigma, _____ seeks to minimize the impact of variation in production and use, creating a "robust" design.

A major disadvantage of QFD is the lack of communications and teamwork between all constituencies in the production process.

In the statistical process control methodology, if the variation in the process is due to _____ causes alone, the process is said to be in statistical control.

_____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.

In the context of poka-yoke, _____ errors result from the task, treatment, or tangibles of the service.

If a process has significant variability, then managers can increase the load on the process because they do not have to incorporate slack into their production plans.