Question 1

List the operational problems created by excessive variation.

Accepted Answer

Some of the operational problems created

Question 2

_____ was the first to distinguish between common causes and special causes in process variation.

Accepted Answer

A)  Edwards Deming 
B)  Walter Shewhart 
C)  Joseph Juran 
D)  Philip B. Crosby 
A)  Edwards Deming 
B)  Walter Shewhart 
C)  Joseph Juran 
D)  Philip B. Crosby

Question 3

In the House of Quality, the symbol "o" denotes a weak relationship.

Accepted Answer

A) True 
 B)False

Question 4

In the statistical process control methodology, when _____ causes are present, the process is deemed to be out of control.

Accepted Answer

A)  special 
B)  random 
C)  common 
D)  cumulative 
A)  special 
B)  random 
C)  common 
D)  cumulative

Question 5

Statistical process control (SPC) requires processes to show measurable variation, and therefore, is effective for quality levels approaching Six Sigma.

Accepted Answer

A) True 
 B)False

Question 6

Control charts can be easily applied to service organizations.

Accepted Answer

A) True 
 B)False

Question 7

How is the responsibility for control in control systems determined?

Accepted Answer

The responsibility for control can be de

Question 8

In the the DMADV process, the _____ activity is focused on concept development from engineering and aesthetic perspectives.

Accepted Answer

A)  design 
B)  define 
C)  measure 
D)  analyze 
A)  design 
B)  define 
C)  measure 
D)  analyze

Question 9

In the scoring rubric of the DFMEA ratings, the number _____ represents a failure that is hazardous or potentially life-threatening.

Accepted Answer

A)  1 
B)  5 
C)  7 
D)  10 
A)  1 
B)  5 
C)  7 
D)  10

Question 10

The House of Quality relates customer attributes to technical features to ensure that any engineering decision has a basis in meeting a customer need.

Accepted Answer

A) True 
 B)False

Question 11

_____ is the process of designing a product for efficient production at the highest level of quality.

Accepted Answer

A)  QFD 
B)  DFM 
C)  DFMEA 
D)  DFE 
A)  QFD 
B)  DFM 
C)  DFMEA 
D)  DFE

Question 12

______ developed the control chart to identify the effects of special causes of process variation.

Accepted Answer

A)  Joseph Juran 
B)  Philip B. Crosby 
C)  Walter Shewhart 
D)  Edwards Deming 
A)  Joseph Juran 
B)  Philip B. Crosby 
C)  Walter Shewhart 
D)  Edwards Deming

Question 13

Using design failure mode and effects analysis (DFMEA), will not only improve product functionality and safety but also reduce external failure costs.

Accepted Answer

A) True 
 B)False

Question 14

Thresholds of evaluation provide a means of focusing attention on random errors that is, common causes of variation.

Accepted Answer

A) True 
 B)False

Question 15

By viewing processes as interconnected components of a system, we avoid:

Accepted Answer

A)  suboptimization. 
B)  capacity utilization. 
C)  process variance. 
D)  root causes. 
A)  suboptimization. 
B)  capacity utilization. 
C)  process variance. 
D)  root causes.

Question 16

In the four principal activities of Design for Six Sigma, _____ ensures that the capability of the production system meets the appropriate level of performance.

Accepted Answer

A)  design development 
B)  design verification 
C)  concept development 
D)  design optimization 
A)  design development 
B)  design verification 
C)  concept development 
D)  design optimization

Question 17

_____ is a methodology for monitoring a process to identify special causes of variation and signaling the need to take corrective action when it is appropriate.

Accepted Answer

A)  Quality function deployment 
B)  Statistical process control 
C)  Variation mapping 
D)  Vertical integration 
A)  Quality function deployment 
B)  Statistical process control 
C)  Variation mapping 
D)  Vertical integration

Question 18

Mass customization refers to providing personalized, custom-designed products to meet individual customer preferences at prices comparable to mass-produced items.

Accepted Answer

A) True 
 B)False

Question 19

Computer prompts and color-coded cash register keys are some examples of poka-yoke devices.

Accepted Answer

A) True 
 B)False

Question 20

In the context of poka-yoke, doing work incorrectly, in the wrong order, or too slowly, as well as doing work not requested are examples of:

Accepted Answer

A)  treatment errors. 
B)  preparation errors. 
C)  task errors. 
D)  tangible errors. 
A)  treatment errors. 
B)  preparation errors. 
C)  task errors. 
D)  tangible errors.

List the operational problems created by excessive variation.

_____ was the first to distinguish between common causes and special causes in process variation.

In the House of Quality, the symbol "o" denotes a weak relationship.

In the statistical process control methodology, when _____ causes are present, the process is deemed to be out of control.

Statistical process control (SPC) requires processes to show measurable variation, and therefore, is effective for quality levels approaching Six Sigma.

Control charts can be easily applied to service organizations.

How is the responsibility for control in control systems determined?

In the the DMADV process, the _____ activity is focused on concept development from engineering and aesthetic perspectives.

In the scoring rubric of the DFMEA ratings, the number _____ represents a failure that is hazardous or potentially life-threatening.

The House of Quality relates customer attributes to technical features to ensure that any engineering decision has a basis in meeting a customer need.

_____ is the process of designing a product for efficient production at the highest level of quality.

______ developed the control chart to identify the effects of special causes of process variation.

Using design failure mode and effects analysis (DFMEA), will not only improve product functionality and safety but also reduce external failure costs.

Thresholds of evaluation provide a means of focusing attention on random errors that is, common causes of variation.

By viewing processes as interconnected components of a system, we avoid:

In the four principal activities of Design for Six Sigma, _____ ensures that the capability of the production system meets the appropriate level of performance.

_____ is a methodology for monitoring a process to identify special causes of variation and signaling the need to take corrective action when it is appropriate.

Mass customization refers to providing personalized, custom-designed products to meet individual customer preferences at prices comparable to mass-produced items.

Computer prompts and color-coded cash register keys are some examples of poka-yoke devices.

In the context of poka-yoke, doing work incorrectly, in the wrong order, or too slowly, as well as doing work not requested are examples of:

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 3: Tools and Techniques for Quality Design and Control

List the operational problems created by excessive variation.

_____ was the first to distinguish between common causes and special causes in process variation.

In the House of Quality, the symbol "o" denotes a weak relationship.

In the statistical process control methodology, when _____ causes are present, the process is deemed to be out of control.

Statistical process control (SPC) requires processes to show measurable variation, and therefore, is effective for quality levels approaching Six Sigma.

Control charts can be easily applied to service organizations.

How is the responsibility for control in control systems determined?

In the the DMADV process, the _____ activity is focused on concept development from engineering and aesthetic perspectives.

In the scoring rubric of the DFMEA ratings, the number _____ represents a failure that is hazardous or potentially life-threatening.

The House of Quality relates customer attributes to technical features to ensure that any engineering decision has a basis in meeting a customer need.

_____ is the process of designing a product for efficient production at the highest level of quality.

______ developed the control chart to identify the effects of special causes of process variation.

Using design failure mode and effects analysis (DFMEA), will not only improve product functionality and safety but also reduce external failure costs.

Thresholds of evaluation provide a means of focusing attention on random errors that is, common causes of variation.

By viewing processes as interconnected components of a system, we avoid:

In the four principal activities of Design for Six Sigma, _____ ensures that the capability of the production system meets the appropriate level of performance.

_____ is a methodology for monitoring a process to identify special causes of variation and signaling the need to take corrective action when it is appropriate.

Mass customization refers to providing personalized, custom-designed products to meet individual customer preferences at prices comparable to mass-produced items.

Computer prompts and color-coded cash register keys are some examples of poka-yoke devices.

In the context of poka-yoke, doing work incorrectly, in the wrong order, or too slowly, as well as doing work not requested are examples of:

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters