Exam 5: Competitive Advantage and Strategic Management for Performance Excellence

The Taylor philosophy contributed to the development of a cooperative relationship between labor and management.

Plans and actions should be developed based on analysis of the symptoms of a problem, rather than only on the root causes.

The horsepower of an engine or the sound quality of a stereo amplifier are examples of the feature dimension of product quality.

_____ is concerned with the plans, procedures, and methods for the design and evaluation of quality in goods and services.

_____ takes data and arranges them to display quantitative relationships among variables to make them more easily understood and analyzed.

Which of the following dimensions of product design deals with how a product looks, feels, sounds, tastes, or smells?

With respect to the dimensions of product design, _____ is the probability of a product's surviving over a specified period of time under stated conditions of use.

Describe outsourcing and vertical integration.

Two key components of service system quality are employees and information technology.

The number of miles one would expect from an automobile with normal maintenance is an example of the _____ dimension of the product design.

_____ refers to policy or policy deployment.

_____ refers to the degree of caring and individual attention provided to customers.

The sleekness of an automobile's exterior and the black "high-tech" look of modern stereo components are examples of the _____ dimension of product design.

_____ refers to the process by which the members of an organization envision its future and develop the necessary procedures and operations to carry out that vision.

Why do organizations need performance measures?

What is the significance of the balanced scorecard?

According to the principles of TQ, a customer-focused organization and a process orientation are necessary prerequisites for agility.

A _____ is a method for mapping out every conceivable event and contingency that can occur when moving from a problem statement to possible solutions.

A firm with a cost-leadership strategy can command premium prices and achieve higher profits.

Agility refers to the ability to produce a wide range of products and options.