Question 1

Value can be defined as:

Accepted Answer

A)  fitness for use. 
B)  quality relative to price. 
C)  least cost benefit. 
D)  conformance to specifications. 
A)  fitness for use. 
B)  quality relative to price. 
C)  least cost benefit. 
D)  conformance to specifications.

Question 2

Improved conformance in production leads to lower manufacturing and service costs.

Accepted Answer

A) True 
 B)False

Question 3

Having a manufacturing system designed for flexible sequence of operations is a strategy used for cost-leadership for high-volume products.

Accepted Answer

A) True 
 B)False

Question 4

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

Accepted Answer

A)  process variance 
B)  vertical integration 
C)  offshoring 
D)  suboptimization 
A)  process variance 
B)  vertical integration 
C)  offshoring 
D)  suboptimization

Question 5

The ability of a car to start consistently in all types of weather and the lack of failure of electronic components is an example of the _____ dimension of product design.

Accepted Answer

A)  reliability 
B)  durability 
C)  performance 
D)  aesthetics 
A)  reliability 
B)  durability 
C)  performance 
D)  aesthetics

Question 6

_____ refers to a firm's ability to achieve market superiority over its competitors.

Accepted Answer

A)  Fitness for use 
B)  Value analysis 
C)  Competitive advantage 
D)  Deployment 
A)  Fitness for use 
B)  Value analysis 
C)  Competitive advantage 
D)  Deployment

Question 7

The _____ is a tool for organizing a large number of ideas, opinions, and facts relating to a broad problem or subject area.

Accepted Answer

A)  process design program chart 
B)  affinity diagram 
C)  interrelationship digraph 
D)  tree diagram 
A)  process design program chart 
B)  affinity diagram 
C)  interrelationship digraph 
D)  tree diagram

Question 8

The competitive advantage resulting from an organization's people can drive low cost and differentiation.

Accepted Answer

A) True 
 B)False

Question 9

Durability refers to the probability of a product's surviving over a specified period of time under stated conditions of use.

Accepted Answer

A) True 
 B)False

Question 10

Describe the use of an interrelationship digraph.

Accepted Answer

An interrelationship digraph identifies

Question 11

In a balanced scorecard, leading measures refer to:

Accepted Answer

A)  the outcomes of a process. 
B)  the processes used to achieve a goal. 
C)  predictions about the future. 
D)  the goals of a particular process. 
A)  the outcomes of a process. 
B)  the processes used to achieve a goal. 
C)  predictions about the future. 
D)  the goals of a particular process.

Question 12

What is the role of quality in strategic planning?

Accepted Answer

The role of quality in strategic plannin

Question 13

Traditional management strategists advocated focusing on a single quality-related dimension.

Accepted Answer

A) True 
 B)False

Question 14

List a few quality-related dimensions a business may concentrate on, in order to differentiate itself from its competition.

Accepted Answer

A few quality-related dimensions a busin

Question 15

In the general hoshin planning process, policy deployment starts with the senior managers of the company.

Accepted Answer

A) True 
 B)False

Question 16

Design review is a technique in quality engineering in which formal statistical experiments are applied to determine the best combinations of product and process parameters for high quality and low cost.

Accepted Answer

A) True 
 B)False

Question 17

With respect to the dimensions of product design, _____ is the amount of use one gets from a product before it physically deteriorates or until replacement is preferable.

Accepted Answer

A)  reliability 
B)  aesthetics 
C)  durability 
D)  performance 
A)  reliability 
B)  aesthetics 
C)  durability 
D)  performance

Question 18

With which of the following would Frederick W. Taylor most likely have agreed?

Accepted Answer

A)  A factory depends on workers, and hence cannot be managed on a scientific basis. 
B)  Planning should be separated from execution as workers lack the education necessary to plan. 
C)  Workers are all of equal ability and cannot be trained to improve their work habits. 
D)  Piecework initiatives are ineffective methods of organizing work in large factories. 
A)  A factory depends on workers, and hence cannot be managed on a scientific basis. 
B)  Planning should be separated from execution as workers lack the education necessary to plan. 
C)  Workers are all of equal ability and cannot be trained to improve their work habits. 
D)  Piecework initiatives are ineffective methods of organizing work in large factories.

Value can be defined as:

Improved conformance in production leads to lower manufacturing and service costs.

Having a manufacturing system designed for flexible sequence of operations is a strategy used for cost-leadership for high-volume products.

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

The ability of a car to start consistently in all types of weather and the lack of failure of electronic components is an example of the _____ dimension of product design.

_____ refers to a firm's ability to achieve market superiority over its competitors.

The _____ is a tool for organizing a large number of ideas, opinions, and facts relating to a broad problem or subject area.

The competitive advantage resulting from an organization's people can drive low cost and differentiation.

Durability refers to the probability of a product's surviving over a specified period of time under stated conditions of use.

Describe the use of an interrelationship digraph.

In a balanced scorecard, leading measures refer to:

What is the role of quality in strategic planning?

Traditional management strategists advocated focusing on a single quality-related dimension.

List a few quality-related dimensions a business may concentrate on, in order to differentiate itself from its competition.

In the general hoshin planning process, policy deployment starts with the senior managers of the company.

Design review is a technique in quality engineering in which formal statistical experiments are applied to determine the best combinations of product and process parameters for high quality and low cost.

With respect to the dimensions of product design, _____ is the amount of use one gets from a product before it physically deteriorates or until replacement is preferable.

With which of the following would Frederick W. Taylor most likely have agreed?

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 5: Competitive Advantage and Strategic Management for Performance Excellence

Value can be defined as:

Improved conformance in production leads to lower manufacturing and service costs.

Having a manufacturing system designed for flexible sequence of operations is a strategy used for cost-leadership for high-volume products.

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

The ability of a car to start consistently in all types of weather and the lack of failure of electronic components is an example of the _____ dimension of product design.

_____ refers to a firm's ability to achieve market superiority over its competitors.

The _____ is a tool for organizing a large number of ideas, opinions, and facts relating to a broad problem or subject area.

The competitive advantage resulting from an organization's people can drive low cost and differentiation.

Durability refers to the probability of a product's surviving over a specified period of time under stated conditions of use.

Describe the use of an interrelationship digraph.

In a balanced scorecard, leading measures refer to:

What is the role of quality in strategic planning?

Traditional management strategists advocated focusing on a single quality-related dimension.

List a few quality-related dimensions a business may concentrate on, in order to differentiate itself from its competition.

In the general hoshin planning process, policy deployment starts with the senior managers of the company.

Design review is a technique in quality engineering in which formal statistical experiments are applied to determine the best combinations of product and process parameters for high quality and low cost.

With respect to the dimensions of product design, _____ is the amount of use one gets from a product before it physically deteriorates or until replacement is preferable.

With which of the following would Frederick W. Taylor most likely have agreed?

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters