Question 1

According to Crosby, significant progress in product quality can be reached when ________.

Accepted Answer

A)  quality goals are published to workers so that they know exactly what they are expected to do 
B)  product inspections are used in order to improve the manufacturing process and reduce the costs 
C)  the design and manufacturing process of a product are continuously improved 
D)  organizational integrity, systems, communications, operations, and policies are consistent with achieving product quality 
E)  self development of workers as useful players in maintaining quality is encouraged 
A)  quality goals are published to workers so that they know exactly what they are expected to do 
B)  product inspections are used in order to improve the manufacturing process and reduce the costs 
C)  the design and manufacturing process of a product are continuously improved 
D)  organizational integrity, systems, communications, operations, and policies are consistent with achieving product quality 
E)  self development of workers as useful players in maintaining quality is encouraged

Question 2

Which of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

Accepted Answer

A)  redesigning workstations to make workers more productive 
B)  pricing, packaging, and distribution 
C)  changing organizational leadership 
D)  refining competitive strategy 
E)  improving human resource management 
A)  redesigning workstations to make workers more productive 
B)  pricing, packaging, and distribution 
C)  changing organizational leadership 
D)  refining competitive strategy 
E)  improving human resource management

Question 3

According to W. Edwards Deming, employees have the primary responsibility for achieving product quality.

Accepted Answer

A) True 
 B)False

Question 4

According to the time-pressure/creativity matrix, people who feel as if they are on autopilot ________.

Accepted Answer

A)  focus on one activity for a significant part of the day because they are undisturbed or protected 
B)  believe that they are doing important work and report feeling positively challenged by and involved in the work 
C)  show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas 
D)  receive little encouragement from senior management to be creative 
E)  tend to collaborate with one person rather than with a group 
A)  focus on one activity for a significant part of the day because they are undisturbed or protected 
B)  believe that they are doing important work and report feeling positively challenged by and involved in the work 
C)  show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas 
D)  receive little encouragement from senior management to be creative 
E)  tend to collaborate with one person rather than with a group

Question 5

Creative thinking pertains to work-related techniques and procedures as well as a thorough understanding of overall work circumstances.

Accepted Answer

A) True 
 B)False

Question 6

The first step in the incremental improvement process is ________.

Accepted Answer

A)  choosing an improvement area 
B)  organizing a quality improvement team 
C)  identifying amount of improvement required to match best performance 
D)  performing an analysis of the current performance 
E)  performing a pilot study to selected remedies to the problem 
A)  choosing an improvement area 
B)  organizing a quality improvement team 
C)  identifying amount of improvement required to match best performance 
D)  performing an analysis of the current performance 
E)  performing a pilot study to selected remedies to the problem

Question 7

Which of the following is an example of a topic that process ideas encompass in the invention stage of the innovation process?

Accepted Answer

A)  redesigning workstations to make workers more productive 
B)  improving human resource management 
C)  changing organizational leadership 
D)  promoting products in the marketplace 
E)  distributing, packaging, and advertising products 
A)  redesigning workstations to make workers more productive 
B)  improving human resource management 
C)  changing organizational leadership 
D)  promoting products in the marketplace 
E)  distributing, packaging, and advertising products

Question 8

Which of the following characteristics is typically attributed to a creative person?

Accepted Answer

A)  unemotional 
B)  orthodox 
C)  moderately concerned with failure 
D)  extroverted 
E)  intolerant of ambiguity 
A)  unemotional 
B)  orthodox 
C)  moderately concerned with failure 
D)  extroverted 
E)  intolerant of ambiguity

Question 9

Which of the following statements is true of the reengineering improvements process?

Accepted Answer

A)  The reengineering approach prescribes that those who use the output of a process should perform the process themselves. 
B)  Reengineering improvements involves making several sequential improvements in quality one thing at a time. 
C)  Reengineering improvements dictates that organizations separate decision authority from the actual work. 
D)  In contrast to incremental improvements, reengineering does away with the concept of teams representing the functional units in the process to be reengineered. 
E)  Hammer's model of reengineering improvements recommends that information-processing work must be insulated from the real work involved in producing the information. 
A)  The reengineering approach prescribes that those who use the output of a process should perform the process themselves. 
B)  Reengineering improvements involves making several sequential improvements in quality one thing at a time. 
C)  Reengineering improvements dictates that organizations separate decision authority from the actual work. 
D)  In contrast to incremental improvements, reengineering does away with the concept of teams representing the functional units in the process to be reengineered. 
E)  Hammer's model of reengineering improvements recommends that information-processing work must be insulated from the real work involved in producing the information.

Question 10

Which of the following steps in the innovation process involves making new ides practical?

Accepted Answer

A)  inventing 
B)  developing 
C)  diffusing 
D)  integrating 
E)  monitoring 
A)  inventing 
B)  developing 
C)  diffusing 
D)  integrating 
E)  monitoring

Question 11

Which of the following statements best corresponds to the inventing step of the innovation process?

Accepted Answer

A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns. 
A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.

Question 12

What are the seven principles of reengineering improvements, as outlined by Michael Hammer?

Accepted Answer

Principle 1: Organize around outcomes, n

Question 13

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n) ________.

Accepted Answer

A)  management idea 
B)  infrastructure idea 
C)  technology idea 
D)  process idea 
E)  product idea 
A)  management idea 
B)  infrastructure idea 
C)  technology idea 
D)  process idea 
E)  product idea

Question 14

Which of the following firms is considered to be the most innovative company?

Accepted Answer

A)  General Electric 
B)  LG Electronics 
C)  Apple 
D)  Sony 
E)  Amazon 
A)  General Electric 
B)  LG Electronics 
C)  Apple 
D)  Sony 
E)  Amazon

Question 15

________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

Accepted Answer

A)  Customer relationship management 
B)  Enterprise resource planning 
C)  Supply chain management 
D)  Total quality management 
E)  Warehouse management 
A)  Customer relationship management 
B)  Enterprise resource planning 
C)  Supply chain management 
D)  Total quality management 
E)  Warehouse management

Question 16

According to the reengineering improvements process, work should be organized around outcomes rather than tasks.

Accepted Answer

A) True 
 B)False

Question 17

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

Accepted Answer

Producing high-quality products is not a

Question 18

Which of the following statements best corresponds to the integrating step of the innovation process?

Accepted Answer

A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns. 
A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.

Question 19

Which of the following is characteristic of a person who is more likely to think creatively under low time pressure?

Accepted Answer

A)  He or she experiences a highly fragmented workday, with many different activities. 
B)  He or she does not get the sense that the work he or she is doing is important. 
C)  He or she feels more pressed for time than when "on a mission" even though the work was for the same number of hours. 
D)  He or she tends to collaborate with one person rather than with a group. 
E)  He or she experiences lots of last-minute changes in plans and schedules. 
A)  He or she experiences a highly fragmented workday, with many different activities. 
B)  He or she does not get the sense that the work he or she is doing is important. 
C)  He or she feels more pressed for time than when "on a mission" even though the work was for the same number of hours. 
D)  He or she tends to collaborate with one person rather than with a group. 
E)  He or she experiences lots of last-minute changes in plans and schedules.

Question 20

Which of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?

Accepted Answer

A)  promoting products in the marketplace 
B)  redesigning organizational structure 
C)  restyling workstations to make employees more productive 
D)  adopting robotics to make a manufacturing process more efficient 
E)  employing barcoding to better manage inventory 
A)  promoting products in the marketplace 
B)  redesigning organizational structure 
C)  restyling workstations to make employees more productive 
D)  adopting robotics to make a manufacturing process more efficient 
E)  employing barcoding to better manage inventory

Exam 21: Encouraging Creativity and Innovation

According to Crosby, significant progress in product quality can be reached when ________.

Which of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

According to W. Edwards Deming, employees have the primary responsibility for achieving product quality.

According to the time-pressure/creativity matrix, people who feel as if they are on autopilot ________.

Creative thinking pertains to work-related techniques and procedures as well as a thorough understanding of overall work circumstances.

The first step in the incremental improvement process is ________.

Which of the following is an example of a topic that process ideas encompass in the invention stage of the innovation process?

Which of the following characteristics is typically attributed to a creative person?

Which of the following statements is true of the reengineering improvements process?

Which of the following steps in the innovation process involves making new ides practical?

Which of the following statements best corresponds to the inventing step of the innovation process?

What are the seven principles of reengineering improvements, as outlined by Michael Hammer?

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n) ________.

Which of the following firms is considered to be the most innovative company?

________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

According to the reengineering improvements process, work should be organized around outcomes rather than tasks.

What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?

Which of the following statements best corresponds to the integrating step of the innovation process?

Which of the following is characteristic of a person who is more likely to think creatively under low time pressure?

Which of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

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