Question 1

Which of the following statements is true of the link between innovation and creativity?

Accepted Answer

A)  Creativity involves turning a new idea into new or improved processes, products, or services that promote the attainment of organizational goals. 
B)  Organizations can be either innovative or creative, but can never be both at the same time. 
C)  An organization that is innovative but not creative is characterized by a fertile source of good ideas, but lacking in the ability to make the ideas tangible. 
D)  An organization that is creative but not innovative is characterized by the ability to turn ideas into tangible benefit, but lacking good ideas to make tangible. 
E)  The ideas on which innovation is based come from creativity in the organization, whereby those ideas are turned into something tangible that benefits the organization. 
A)  Creativity involves turning a new idea into new or improved processes, products, or services that promote the attainment of organizational goals. 
B)  Organizations can be either innovative or creative, but can never be both at the same time. 
C)  An organization that is innovative but not creative is characterized by a fertile source of good ideas, but lacking in the ability to make the ideas tangible. 
D)  An organization that is creative but not innovative is characterized by the ability to turn ideas into tangible benefit, but lacking good ideas to make tangible. 
E)  The ideas on which innovation is based come from creativity in the organization, whereby those ideas are turned into something tangible that benefits the organization.

Question 2

________ is the ability to generate original ideas or new perspectives on existing ideas.

Accepted Answer

A)  Logical thinking 
B)  Interpretation 
C)  Creativity 
D)  Perception 
E)  Comprehension 
A)  Logical thinking 
B)  Interpretation 
C)  Creativity 
D)  Perception 
E)  Comprehension

Question 3

Understanding the true essence of the total quality management process is the realization TQM is a/an ________; not a/an ________.

Accepted Answer

A)  continuous journey; catalyst 
B)  destination; procedure 
C)  continuous journey; destination 
D)  procedure; destination 
E)  continuous journey; procedure 
A)  continuous journey; catalyst 
B)  destination; procedure 
C)  continuous journey; destination 
D)  procedure; destination 
E)  continuous journey; procedure

Question 4

Which of the following is characteristic of a person who is more likely to think creatively under high time pressure?

Accepted Answer

A)  He or she receives little encouragement from senior management to be creative. 
B)  He or she tends to have more meetings and discussions with groups rather than with individuals. 
C)  He or she is less likely to engage in less collaborative work overall. 
D)  He or she can focus on one activity for a significant part of the day as he or she is undisturbed or protected. 
E)  He or she does not get the sense that the work he or she is doing is important. 
A)  He or she receives little encouragement from senior management to be creative. 
B)  He or she tends to have more meetings and discussions with groups rather than with individuals. 
C)  He or she is less likely to engage in less collaborative work overall. 
D)  He or she can focus on one activity for a significant part of the day as he or she is undisturbed or protected. 
E)  He or she does not get the sense that the work he or she is doing is important.

Question 5

In the incremental improvement process, after the improvement "theme" has been identified, the next step is to ________.

Accepted Answer

A)  identify benchmarks 
B)  organize a quality improvement team 
C)  perform an analysis of current performance 
D)  undertake a pilot study 
E)  identify how improvement is required 
A)  identify benchmarks 
B)  organize a quality improvement team 
C)  perform an analysis of current performance 
D)  undertake a pilot study 
E)  identify how improvement is required

Question 6

Which of the following components of creativity refers to the capacity to put existing ideas together in new combinations?

Accepted Answer

A)  expertise 
B)  motivation 
C)  confidence 
D)  creative thinking 
E)  knowledge 
A)  expertise 
B)  motivation 
C)  confidence 
D)  creative thinking 
E)  knowledge

Question 7

________ is the step of the innovation process in which a newly implemented idea is tracked to determine if and when the idea should be improved or terminated.

Accepted Answer

A)  Integrating 
B)  Monitoring 
C)  Diffusing 
D)  Inventing 
E)  Developing 
A)  Integrating 
B)  Monitoring 
C)  Diffusing 
D)  Inventing 
E)  Developing

Question 8

Which of the following is a consequence of organizational activities that contribute to product quality?

Accepted Answer

A)  lower market share 
B)  lower warranty costs 
C)  greater rework and scrap costs 
D)  greater liability costs 
E)  higher manufacturing costs 
A)  lower market share 
B)  lower warranty costs 
C)  greater rework and scrap costs 
D)  greater liability costs 
E)  higher manufacturing costs

Question 9

________ determines how flexibly and imaginatively individuals approach problems.

Accepted Answer

A)  Expertise 
B)  Creative thinking 
C)  Confidence 
D)  Knowledge 
E)  Motivation 
A)  Expertise 
B)  Creative thinking 
C)  Confidence 
D)  Knowledge 
E)  Motivation

Question 10

Which of the following steps in the innovation process involves making a new idea practical?

Accepted Answer

A)  inventing 
B)  developing 
C)  diffusing 
D)  integrating 
E)  monitoring 
A)  inventing 
B)  developing 
C)  diffusing 
D)  integrating 
E)  monitoring

Question 11

Which of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?

Accepted Answer

A)  the Deming Award 
B)  the Shingo Prize 
C)  the President's Quality Award 
D)  Goethals Medal 
E)  the Malcolm Baldrige National Quality Award 
A)  the Deming Award 
B)  the Shingo Prize 
C)  the President's Quality Award 
D)  Goethals Medal 
E)  the Malcolm Baldrige National Quality Award

Question 12

Managers today need to be aware quality is not just determined at the end of a production line. Which of the following quality attributes is determined by customer's perception of an organization?

Accepted Answer

A)  decreased liability costs 
B)  positive company image 
C)  lower costs 
D)  higher market share 
E)  increased profitability 
A)  decreased liability costs 
B)  positive company image 
C)  lower costs 
D)  higher market share 
E)  increased profitability

Question 13

What are the three components of creativity in an individual?

Accepted Answer

Within each individual, creativity is a

Question 14

Managers can ensure the generation of creativity by making work groups more diverse.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following metaphors best describes the feeling of people who are more likely to think creatively under low time pressure?

Accepted Answer

A)  on a tight leash 
B)  on a mission 
C)  on a treadmill 
D)  on an expedition 
E)  on autopilot 
A)  on a tight leash 
B)  on a mission 
C)  on a treadmill 
D)  on an expedition 
E)  on autopilot

Question 16

________ ideas are ideas that focus on inventions for improving a manufacturing practice or procedure.

Accepted Answer

A)  Product 
B)  Technology 
C)  Process 
D)  Service 
E)  Management 
A)  Product 
B)  Technology 
C)  Process 
D)  Service 
E)  Management

Question 17

Which of the following statements best corresponds to the diffusing step of the innovation process?

Accepted Answer

A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns. 
A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.

Question 18

Which of the following steps of the innovation process establishes a new idea that could help the organization be more successful?

Accepted Answer

A)  developing 
B)  diffusing 
C)  inventing 
D)  integrating 
E)  monitoring 
A)  developing 
B)  diffusing 
C)  inventing 
D)  integrating 
E)  monitoring

Question 19

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Accepted Answer

A)  Knowledge 
B)  Relevant skill 
C)  Motivation 
D)  Innovation 
E)  Appropriate time 
A)  Knowledge 
B)  Relevant skill 
C)  Motivation 
D)  Innovation 
E)  Appropriate time

Question 20

Which of the following components of creativity determines if an individual will actually be creative?

Accepted Answer

A)  experience 
B)  motivation 
C)  expertise 
D)  logic 
E)  reasoning 
A)  experience 
B)  motivation 
C)  expertise 
D)  logic 
E)  reasoning

Exam 21: Encouraging Creativity and Innovation

Which of the following statements is true of the link between innovation and creativity?

________ is the ability to generate original ideas or new perspectives on existing ideas.

Understanding the true essence of the total quality management process is the realization TQM is a/an ________; not a/an ________.

Which of the following is characteristic of a person who is more likely to think creatively under high time pressure?

In the incremental improvement process, after the improvement "theme" has been identified, the next step is to ________.

Which of the following components of creativity refers to the capacity to put existing ideas together in new combinations?

________ is the step of the innovation process in which a newly implemented idea is tracked to determine if and when the idea should be improved or terminated.

Which of the following is a consequence of organizational activities that contribute to product quality?

________ determines how flexibly and imaginatively individuals approach problems.

Which of the following steps in the innovation process involves making a new idea practical?

Which of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?

Managers today need to be aware quality is not just determined at the end of a production line. Which of the following quality attributes is determined by customer's perception of an organization?

What are the three components of creativity in an individual?

Managers can ensure the generation of creativity by making work groups more diverse.

Which of the following metaphors best describes the feeling of people who are more likely to think creatively under low time pressure?

________ ideas are ideas that focus on inventions for improving a manufacturing practice or procedure.

Which of the following statements best corresponds to the diffusing step of the innovation process?

Which of the following steps of the innovation process establishes a new idea that could help the organization be more successful?

________ is commonly discussed as a critical resource that fuels creativity in organization members.

Which of the following components of creativity determines if an individual will actually be creative?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Filters

Understanding the true essence of the total quality management process is the realization TQM is a/an ; not a/an .