Question 1

Of the following, the least rich communication media are

Accepted Answer

A) face-to-face meetings and conversations. 
B) e-mail messages. 
C) flyers or posters. 
D) telephone calls. 
A) face-to-face meetings and conversations. 
B) e-mail messages. 
C) flyers or posters. 
D) telephone calls.

Question 2

Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation. This is an example of internal communication.

Accepted Answer

A) True 
 B)False

Question 3

Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose?

Accepted Answer

A) Videoconference 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting 
A) Videoconference 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting

Question 4

Communication today generally flows one way-from companies to the public.

Accepted Answer

A) True 
 B)False

Question 5

Thinking creatively and critically means

Accepted Answer

A) agreeing with your supervisor at all times. 
B) going with your gut instinct. 
C) being able to make decisions quickly. 
D) having opinions that are backed by reason and evidence. 
A) agreeing with your supervisor at all times. 
B) going with your gut instinct. 
C) being able to make decisions quickly. 
D) having opinions that are backed by reason and evidence.

Question 6

A free exchange of information helps organizations

Accepted Answer

A) respond rapidly to changing markets. 
B) build employee morale. 
C) serve the public. 
D) do all of these (respond rapidly to changing markets, build employee morale, serve the public). 
A) respond rapidly to changing markets. 
B) build employee morale. 
C) serve the public. 
D) do all of these (respond rapidly to changing markets, build employee morale, serve the public).

Question 7

Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication.

Accepted Answer

A) True 
 B)False

Question 8

External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.

Accepted Answer

A) True 
 B)False

Question 9

Gerard's company will no longer store its data using in-house hardware and software; instead, data will be stored online at a remote location. This type of technology is called

Accepted Answer

A) telephony. 
B) an open office. 
C) cloud computing. 
D) Web conferencing. 
A) telephony. 
B) an open office. 
C) cloud computing. 
D) Web conferencing.

Question 10

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

Accepted Answer

Students will select five of the followi

Question 11

In falling into the ________________ trap, people try to explain away unethical actions by justifying them with excuses.

Accepted Answer

The answer of In falling into the ________________ trap, people...

Question 12

Knowledge and information workers must be able to think critically, make sound decisions, and

Accepted Answer

A) make a minimum number of tweets per day. 
B) communicate information to others. 
C) install software programs. 
D) lift heavy objects. 
A) make a minimum number of tweets per day. 
B) communicate information to others. 
C) install software programs. 
D) lift heavy objects.

Question 13

____________________ language is language that does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.

Accepted Answer

The answer of ____________________ language is language that does not...

Question 14

________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

Accepted Answer

The answer of ________________ communication includes exchanging ideas and messages...

Question 15

The three basic functions of business communication are to

Accepted Answer

A) inform, entertain, and impress. 
B) inform, persuade, and promote goodwill. 
C) inform, persuade, and explain. 
D) inform, instruct, and entertain. 
A) inform, entertain, and impress. 
B) inform, persuade, and promote goodwill. 
C) inform, persuade, and explain. 
D) inform, instruct, and entertain.

Question 16

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Accepted Answer

The answer of Feedback from employees to management forms the...

Question 17

Naoko has just moved to the United States and is taking a class to improve her English skills. What organizational communication barrier is she trying to overcome?

Accepted Answer

A) Lack of communication skills 
B) Long lines of communication 
C) Differing frames of reference 
D) Ego involvement 
A) Lack of communication skills 
B) Long lines of communication 
C) Differing frames of reference 
D) Ego involvement

Question 18

Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

Accepted Answer

A) Speak in a soft voice and wear headphones to cut down on noise. 
B) Try to get to the office first each morning so that she always gets the best desk. 
C) Engage in a lot of chitchat to get to know her coworkers better. 
D) Eavesdrop as often as possible to learn about the company culture. 
A) Speak in a soft voice and wear headphones to cut down on noise. 
B) Try to get to the office first each morning so that she always gets the best desk. 
C) Engage in a lot of chitchat to get to know her coworkers better. 
D) Eavesdrop as often as possible to learn about the company culture.

Question 19

The 21-century economy is based mainly on

Accepted Answer

A) information and knowledge. 
B) physical labor. 
C) a supply of raw materials. 
D) capital. 
A) information and knowledge. 
B) physical labor. 
C) a supply of raw materials. 
D) capital.

Question 20

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

Accepted Answer

A) True 
 B)False

Of the following, the least rich communication media are

Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation. This is an example of internal communication.

Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose?

Communication today generally flows one way-from companies to the public.

Thinking creatively and critically means

A free exchange of information helps organizations

Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication.

External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.

Gerard's company will no longer store its data using in-house hardware and software; instead, data will be stored online at a remote location. This type of technology is called

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

In falling into the ________________ trap, people try to explain away unethical actions by justifying them with excuses.

Knowledge and information workers must be able to think critically, make sound decisions, and

____________________ language is language that does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.

________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

The three basic functions of business communication are to

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Naoko has just moved to the United States and is taking a class to improve her English skills. What organizational communication barrier is she trying to overcome?

Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

The 21-century economy is based mainly on

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 1: Business Communication in the Digital Age

Of the following, the least rich communication media are

Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation. This is an example of internal communication.

Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose?

Communication today generally flows one way-from companies to the public.

Thinking creatively and critically means

A free exchange of information helps organizations

Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication.

External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.

Gerard's company will no longer store its data using in-house hardware and software; instead, data will be stored online at a remote location. This type of technology is called

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

In falling into the ________________ trap, people try to explain away unethical actions by justifying them with excuses.

Knowledge and information workers must be able to think critically, make sound decisions, and

____________________ language is language that does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.

________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

The three basic functions of business communication are to

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Naoko has just moved to the United States and is taking a class to improve her English skills. What organizational communication barrier is she trying to overcome?

Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

The 21-century economy is based mainly on

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters