Question 1

Which of the following statements about formal and informal communication channels is most accurate?

Accepted Answer

A) All relevant organizational information should flow through formal communication channels. 
B) A free exchange of information within organizations should be avoided because it can lead to chaos. 
C) Managers should do everything possible to avoid grapevine communication within an organization. 
D) Companies should monitor social media sites to see what customers and others are saying about the company. 
A) All relevant organizational information should flow through formal communication channels. 
B) A free exchange of information within organizations should be avoided because it can lead to chaos. 
C) Managers should do everything possible to avoid grapevine communication within an organization. 
D) Companies should monitor social media sites to see what customers and others are saying about the company.

Question 2

Knowledge and information workers are paid for their ability to engage in physical labor and lift heavy objects.

Accepted Answer

A) True 
 B)False

Question 3

Media with high _____________ presence convey warmth and are personal.

Accepted Answer

The answer of Media with high _____________ presence convey warmth...

Question 4

Which of the following statements comparing oral and written communication is least accurate?

Accepted Answer

A) Written communication is preferred when a permanent record is needed. 
B) Written messages are generally more organized and well-considered than oral messages. 
C) One advantage of oral communication such as a face-to-face meeting is that it allows for immediate feedback. 
D) Oral communication is preferred when presenting formal or complex ideas. 
A) Written communication is preferred when a permanent record is needed. 
B) Written messages are generally more organized and well-considered than oral messages. 
C) One advantage of oral communication such as a face-to-face meeting is that it allows for immediate feedback. 
D) Oral communication is preferred when presenting formal or complex ideas.

Question 5

The most successful job candidate in today's competitive job market

Accepted Answer

A) should have at least a 2.0 grade point average. 
B) realizes that writing skills are not important except at the highest levels of management. 
C) can design a really "killer" website. 
D) is able to communicate effectively about work that is increasingly complex and intellectually demanding. 
A) should have at least a 2.0 grade point average. 
B) realizes that writing skills are not important except at the highest levels of management. 
C) can design a really "killer" website. 
D) is able to communicate effectively about work that is increasingly complex and intellectually demanding.

Question 6

Social presence is defined as

Accepted Answer

A) how extroverted a person is. 
B) how well a company uses social media for communication. 
C) the degree of "salience" (being there) between a sender and receiver using a communication medium. 
D) a person's ability to get along with others. 
A) how extroverted a person is. 
B) how well a company uses social media for communication. 
C) the degree of "salience" (being there) between a sender and receiver using a communication medium. 
D) a person's ability to get along with others.

Question 7

Alyssa has been asked by her boss to sign off on financial statements that she believes are false. Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply. Into what ethical trap has Alyssa fallen?

Accepted Answer

A) Rationalization trap 
B) Ends-justify-the-means trap 
C) False necessity trap 
D) Doctrine-of-relative filth trap 
A) Rationalization trap 
B) Ends-justify-the-means trap 
C) False necessity trap 
D) Doctrine-of-relative filth trap

Question 8

Communication in today's workplace is shifting from one-sided, slow forms of communication to interactive, instant, less paper-based communication.

Accepted Answer

A) True 
 B)False

Question 9

Sandra owns a medium-sized financial services firm. She would like to make the best use of the grapevine for communication. What advice would you give her?

Accepted Answer

A) Use the grapevine for delivering only good news. 
B) Stay away from the grapevine and let employees use it privately. 
C) Increase the amount of information delivered through formal channels. 
D) Eliminate the grapevine entirely and allow formal communication only. 
A) Use the grapevine for delivering only good news. 
B) Stay away from the grapevine and let employees use it privately. 
C) Increase the amount of information delivered through formal channels. 
D) Eliminate the grapevine entirely and allow formal communication only.

Question 10

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

Accepted Answer

A) True 
 B)False

Question 11

What has led to the increase in the number of companies that operate globally?

Accepted Answer

A) The rise of new communication technologies and advanced forms of transportation 
B) The removal of trade barriers 
C) Saturated local markets 
D) All of these (the rise of new communication technologies and advanced forms of transportation, the removal of trade barriers, and saturated local markets) 
A) The rise of new communication technologies and advanced forms of transportation 
B) The removal of trade barriers 
C) Saturated local markets 
D) All of these (the rise of new communication technologies and advanced forms of transportation, the removal of trade barriers, and saturated local markets)

Question 12

Flattened management hierarchies allow companies to react more quickly to market changes.

Accepted Answer

A) True 
 B)False

Question 13

To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about today's work environments is least accurate?

Accepted Answer

A) The "anytime, anywhere" office requires only a mobile phone and a wireless connection. 
B) Many home office workers now take part in "coworking" and share communal office space with others. 
C) You won't find open workspaces or flexible workstations in traditional offices. 
D) Working from home or on the road makes communication skills even more important. 
A) The "anytime, anywhere" office requires only a mobile phone and a wireless connection. 
B) Many home office workers now take part in "coworking" and share communal office space with others. 
C) You won't find open workspaces or flexible workstations in traditional offices. 
D) Working from home or on the road makes communication skills even more important.

Question 15

Which of the following statements about communicating in today's digital world is least accurate?

Accepted Answer

A) The digital world is highly connected. 
B) A growing number of workers must be available practically around the clock. 
C) Communication generally flows one way, from businesses to consumers. 
D) Information is often stored in remote locations. 
A) The digital world is highly connected. 
B) A growing number of workers must be available practically around the clock. 
C) Communication generally flows one way, from businesses to consumers. 
D) Information is often stored in remote locations.

Question 16

According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.

Accepted Answer

A) True 
 B)False

Question 17

To improve communication and to compete more effectively, many of today's companies have

Accepted Answer

A) eliminated the grapevine. 
B) restructured and reengineered themselves into smaller operating units and work teams. 
C) discouraged free-flowing communication. 
D) increased the number of levels in the communication chain. 
A) eliminated the grapevine. 
B) restructured and reengineered themselves into smaller operating units and work teams. 
C) discouraged free-flowing communication. 
D) increased the number of levels in the communication chain.

Question 18

Jennifer's poor listening skills cause her to miss much of what her colleagues say during meetings. The organization communication barrier she is experiencing is a lack of communication skills.

Accepted Answer

A) True 
 B)False

Question 19

The three primary business communication functions are to inform, to persuade, and to entertain.

Accepted Answer

A) True 
 B)False

Question 20

Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.

Accepted Answer

The answer of Policies, procedures, directives, job plans, and mission...

Which of the following statements about formal and informal communication channels is most accurate?

Knowledge and information workers are paid for their ability to engage in physical labor and lift heavy objects.

Media with high _____________ presence convey warmth and are personal.

Which of the following statements comparing oral and written communication is least accurate?

The most successful job candidate in today's competitive job market

Social presence is defined as

Alyssa has been asked by her boss to sign off on financial statements that she believes are false. Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply. Into what ethical trap has Alyssa fallen?

Communication in today's workplace is shifting from one-sided, slow forms of communication to interactive, instant, less paper-based communication.

Sandra owns a medium-sized financial services firm. She would like to make the best use of the grapevine for communication. What advice would you give her?

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

What has led to the increase in the number of companies that operate globally?

Flattened management hierarchies allow companies to react more quickly to market changes.

To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Which of the following statements about today's work environments is least accurate?

Which of the following statements about communicating in today's digital world is least accurate?

According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.

To improve communication and to compete more effectively, many of today's companies have

Jennifer's poor listening skills cause her to miss much of what her colleagues say during meetings. The organization communication barrier she is experiencing is a lack of communication skills.

The three primary business communication functions are to inform, to persuade, and to entertain.

Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 1: Business Communication in the Digital Age

Which of the following statements about formal and informal communication channels is most accurate?

Knowledge and information workers are paid for their ability to engage in physical labor and lift heavy objects.

Media with high _____________ presence convey warmth and are personal.

Which of the following statements comparing oral and written communication is least accurate?

The most successful job candidate in today's competitive job market

Social presence is defined as

Alyssa has been asked by her boss to sign off on financial statements that she believes are false. Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply. Into what ethical trap has Alyssa fallen?

Communication in today's workplace is shifting from one-sided, slow forms of communication to interactive, instant, less paper-based communication.

Sandra owns a medium-sized financial services firm. She would like to make the best use of the grapevine for communication. What advice would you give her?

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

What has led to the increase in the number of companies that operate globally?

Flattened management hierarchies allow companies to react more quickly to market changes.

To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Which of the following statements about today's work environments is least accurate?

Which of the following statements about communicating in today's digital world is least accurate?

According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.

To improve communication and to compete more effectively, many of today's companies have

Jennifer's poor listening skills cause her to miss much of what her colleagues say during meetings. The organization communication barrier she is experiencing is a lack of communication skills.

The three primary business communication functions are to inform, to persuade, and to entertain.

Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters