Question 1

The most comprehensive form of performance measurement is this.

Accepted Answer

A) MBWA 
B) oral report 
C) graphs 
D) written report 
A) MBWA 
B) oral report 
C) graphs 
D) written report

Question 2

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

Accepted Answer

A) always attains its goals 
B) may not always attain its goals 
C) rarely attains its goals 
D) has no reason to monitor its performance 
A) always attains its goals 
B) may not always attain its goals 
C) rarely attains its goals 
D) has no reason to monitor its performance

Question 3

The first step in the control process is to ________.

Accepted Answer

A) take action 
B) measure actual performance 
C) compare performance against a standard 
D) compare a standard against an ideal 
A) take action 
B) measure actual performance 
C) compare performance against a standard 
D) compare a standard against an ideal

Question 4

The value of the controlling function is seen in three specific areas: planning, ________.

Accepted Answer

A) organizing, and leading 
B) protecting employees, and empowering the workplace 
C) protecting employees, and protecting the workplace 
D) empowering employees, and protecting the workplace 
A) organizing, and leading 
B) protecting employees, and empowering the workplace 
C) protecting employees, and protecting the workplace 
D) empowering employees, and protecting the workplace

Question 5

Employers have the legal right to read personal email of employees if it is sent on a company computer.

Accepted Answer

A) True 
 B)False

Question 6

An advantage of management by walking around is ________.

Accepted Answer

A) perceptual biases 
B) obtrusiveness 
C) personal contact 
D) objectivity 
A) perceptual biases 
B) obtrusiveness 
C) personal contact 
D) objectivity

Question 7

In which country would highly centralized decision making be more likely to be prevalent?

Accepted Answer

A) Mexico 
B) Scotland 
C) Japan 
D) Australia 
A) Mexico 
B) Scotland 
C) Japan 
D) Australia

Question 8

The control process is a two-step process that measures and compares.

Accepted Answer

A) True 
 B)False

Question 9

When should a manager's course of action be to do nothing?

Accepted Answer

A) when the cause of the variation has been identified 
B) when the standard is acceptable 
C) when the standard is not acceptable 
D) when the variance is acceptable 
A) when the cause of the variation has been identified 
B) when the standard is acceptable 
C) when the standard is not acceptable 
D) when the variance is acceptable

Question 10

This has proved to be very helpful in establishing culpability in sexual harassment cases.

Accepted Answer

A) monitoring phone calls 
B) monitoring emails 
C) monitoring employee whereabouts 
D) monitoring Internet use 
A) monitoring phone calls 
B) monitoring emails 
C) monitoring employee whereabouts 
D) monitoring Internet use

Question 11

________ is a measure of an organization's ability to meet its current debt obligations.

Accepted Answer

A) Profitability 
B) Activity 
C) Leverage 
D) Liquidity 
A) Profitability 
B) Activity 
C) Leverage 
D) Liquidity

Question 12

MBWA can pick up attitudes and factual omissions that other forms of measurement miss.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

Accepted Answer

A) budget 
B) absenteeism 
C) efficiency 
D) job satisfaction 
A) budget 
B) absenteeism 
C) efficiency 
D) job satisfaction

Question 14

Control is the managerial function that allows managers to make sure that organizational goals are being met.

Accepted Answer

A) True 
 B)False

Question 15

Immediate corrective action is designed ________.

Accepted Answer

A) to get to the root cause of a problem 
B) to get performance back on track 
C) to shake up an organization 
D) to punish employees for poor performance 
A) to get to the root cause of a problem 
B) to get performance back on track 
C) to shake up an organization 
D) to punish employees for poor performance

Question 16

When feedback control shows that planning goals and actual performance were dramatically different, the most likely conclusion is that ________.

Accepted Answer

A) planning was not on target 
B) performance measurements were unreliable 
C) planning was on target 
D) goals do not need to be changed 
A) planning was not on target 
B) performance measurements were unreliable 
C) planning was on target 
D) goals do not need to be changed

Question 17

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

Accepted Answer

A) customer satisfaction 
B) efficiency 
C) employee satisfaction 
D) cost per unit 
A) customer satisfaction 
B) efficiency 
C) employee satisfaction 
D) cost per unit

Question 18

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

Accepted Answer

A) True 
 B)False

Question 19

Motivation and leadership are two primary parts of the controlling function.

Accepted Answer

A) True 
 B)False

Question 20

In a short essay, describe feedforward control and give an example of its use.

Accepted Answer

Feedforward control is the most desirabl

The most comprehensive form of performance measurement is this.

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

The first step in the control process is to ________.

The value of the controlling function is seen in three specific areas: planning, ________.

Employers have the legal right to read personal email of employees if it is sent on a company computer.

An advantage of management by walking around is ________.

In which country would highly centralized decision making be more likely to be prevalent?

The control process is a two-step process that measures and compares.

When should a manager's course of action be to do nothing?

This has proved to be very helpful in establishing culpability in sexual harassment cases.

________ is a measure of an organization's ability to meet its current debt obligations.

MBWA can pick up attitudes and factual omissions that other forms of measurement miss.

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

Control is the managerial function that allows managers to make sure that organizational goals are being met.

Immediate corrective action is designed ________.

When feedback control shows that planning goals and actual performance were dramatically different, the most likely conclusion is that ________.

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

Motivation and leadership are two primary parts of the controlling function.

In a short essay, describe feedforward control and give an example of its use.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 14: Foundations of Control

The most comprehensive form of performance measurement is this.

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

The first step in the control process is to ________.

The value of the controlling function is seen in three specific areas: planning, ________.

Employers have the legal right to read personal email of employees if it is sent on a company computer.

An advantage of management by walking around is ________.

In which country would highly centralized decision making be more likely to be prevalent?

The control process is a two-step process that measures and compares.

When should a manager's course of action be to do nothing?

This has proved to be very helpful in establishing culpability in sexual harassment cases.

________ is a measure of an organization's ability to meet its current debt obligations.

MBWA can pick up attitudes and factual omissions that other forms of measurement miss.

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

Control is the managerial function that allows managers to make sure that organizational goals are being met.

Immediate corrective action is designed ________.

When feedback control shows that planning goals and actual performance were dramatically different, the most likely conclusion is that ________.

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

Motivation and leadership are two primary parts of the controlling function.

In a short essay, describe feedforward control and give an example of its use.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters