Question 1

In a short essay, describe the benefits of an employee being part of a fully networked organization.

Accepted Answer

An employee who is part of a fully networked organization can work flexible hours in a place of his or her choosing.This networked employee does not need to come into "the office" to do work.Instead, work can be done at home, on the road, or from some remote location.The networked employee can also choose when he or she wants to work.If the employee chooses, for example, to get up before dawn and work until early afternoon, take a break to go hiking and then return to work in the early evening, he or she can do it as long as he or she synchronizes with others in the network.

Question 2

What is the difference between an intranet and an extranet?

Accepted Answer

A) An extranet works only within an organization, while an intranet extends to authorized users who are outside of the organization. 
B) An intranet works only within an organization, while an extranet extends to authorized users who are outside of the organization. 
C) Both networks do the exact same thing and simply have different names. 
D) An intranet has contact with the Internet, while an extranet does not have contact with the Internet. 
A) An extranet works only within an organization, while an intranet extends to authorized users who are outside of the organization. 
B) An intranet works only within an organization, while an extranet extends to authorized users who are outside of the organization. 
C) Both networks do the exact same thing and simply have different names. 
D) An intranet has contact with the Internet, while an extranet does not have contact with the Internet. B

Question 3

A ________ is the actual physical product encoded by the source.

Accepted Answer

A) channel 
B) message 
C) thought 
D) source 
A) channel 
B) message 
C) thought 
D) source B

Question 4

What should a speaker do if her listener's feedback summary of her message is incorrect?

Accepted Answer

A) The speaker should repeat the original message word for word. 
B) The speaker should summarize the summary. 
C) The speaker should summarize the original message. 
D) The speaker should rephrase the message. 
A) The speaker should repeat the original message word for word. 
B) The speaker should summarize the summary. 
C) The speaker should summarize the original message. 
D) The speaker should rephrase the message.

Question 5

One advantage of a written communication is that it provides a record of the information.

Accepted Answer

A) True 
 B)False

Question 6

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Accepted Answer

Emotions cloud thought and drown out rat

Question 7

Which company would be least likely to use videoconferencing for a meeting of its designers and marketers?

Accepted Answer

A) a software company 
B) a perfume company 
C) a financial company 
D) a publishing company 
A) a software company 
B) a perfume company 
C) a financial company 
D) a publishing company

Question 8

Which of the following is NOT true of active listening?

Accepted Answer

A) It is a skill that most people need to improve. 
B) Listening demands serious intellectual effort. 
C) Active listening demands intense concentration. 
D) Empathy is a barrier to active listening. 
A) It is a skill that most people need to improve. 
B) Listening demands serious intellectual effort. 
C) Active listening demands intense concentration. 
D) Empathy is a barrier to active listening.

Question 9

Emotions rarely interfere with effective communication.

Accepted Answer

A) True 
 B)False

Question 10

The purpose of feedback is to ensure that a message was received and understood.

Accepted Answer

A) True 
 B)False

Question 11

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

Accepted Answer

A) blame himself for the defeat 
B) blame the referees for the defeat 
C) express his anger freely 
D) take some time to cool down 
A) blame himself for the defeat 
B) blame the referees for the defeat 
C) express his anger freely 
D) take some time to cool down

Question 12

When is it acceptable for a speaker to use language that is not simplified?

Accepted Answer

A) when both the listener and speaker have the same language as their native tongue 
B) when the listener showed no problem in understanding previous messages of similar complexity 
C) when both the listener and speaker speak English but English is not the first language of either of them 
D) when both the listener and speaker speak the different languages 
A) when both the listener and speaker have the same language as their native tongue 
B) when the listener showed no problem in understanding previous messages of similar complexity 
C) when both the listener and speaker speak English but English is not the first language of either of them 
D) when both the listener and speaker speak the different languages

Question 13

Communication in the U.S.business world typically does not strive for clarity.

Accepted Answer

A) True 
 B)False

Question 14

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

Accepted Answer

An employee in a fully networked organiz

Question 15

One particularly effective form of providing feedback is for the receiver to ________.

Accepted Answer

A) raise a hand to show that the message was received 
B) state "message received" out loud 
C) restate the message in his or her own words 
D) send a written message that states "message received" 
A) raise a hand to show that the message was received 
B) state "message received" out loud 
C) restate the message in his or her own words 
D) send a written message that states "message received"

Question 16

A manager who is trying to sound conciliatory should make sure that ________.

Accepted Answer

A) her voice is soft 
B) she smiles when she speaks 
C) her voice shows no anger 
D) her voice shows no emotion 
A) her voice is soft 
B) she smiles when she speaks 
C) her voice shows no anger 
D) her voice shows no emotion

Question 17

U.S.managers tend to rely on this style of communication.

Accepted Answer

A) formal and written 
B) informal and unwritten 
C) verbal and informal 
D) verbal and formal 
A) formal and written 
B) informal and unwritten 
C) verbal and informal 
D) verbal and formal

Question 18

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Accepted Answer

A) True 
 B)False

Question 19

Which security risk do today's managers worry about most?

Accepted Answer

A) employees selling proprietary information to rivals 
B) employees inadvertently allowing proprietary information to be leaked 
C) employees inadvertently selling proprietary information to competitors 
D) employees deliberately sharing gossip with outsiders 
A) employees selling proprietary information to rivals 
B) employees inadvertently allowing proprietary information to be leaked 
C) employees inadvertently selling proprietary information to competitors 
D) employees deliberately sharing gossip with outsiders

Question 20

The communication process begins with this.

Accepted Answer

A) a receiver 
B) a message 
C) a thought or purpose 
D) an encoded message 
A) a receiver 
B) a message 
C) a thought or purpose 
D) an encoded message

In a short essay, describe the benefits of an employee being part of a fully networked organization.

What is the difference between an intranet and an extranet?

A ________ is the actual physical product encoded by the source.

What should a speaker do if her listener's feedback summary of her message is incorrect?

One advantage of a written communication is that it provides a record of the information.

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Which company would be least likely to use videoconferencing for a meeting of its designers and marketers?

Which of the following is NOT true of active listening?

Emotions rarely interfere with effective communication.

The purpose of feedback is to ensure that a message was received and understood.

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

When is it acceptable for a speaker to use language that is not simplified?

Communication in the U.S.business world typically does not strive for clarity.

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

One particularly effective form of providing feedback is for the receiver to ________.

A manager who is trying to sound conciliatory should make sure that ________.

U.S.managers tend to rely on this style of communication.

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Which security risk do today's managers worry about most?

The communication process begins with this.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 13: Managing Communication and Information

In a short essay, describe the benefits of an employee being part of a fully networked organization.

What is the difference between an intranet and an extranet?

A ________ is the actual physical product encoded by the source.

What should a speaker do if her listener's feedback summary of her message is incorrect?

One advantage of a written communication is that it provides a record of the information.

In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.

Which company would be least likely to use videoconferencing for a meeting of its designers and marketers?

Which of the following is NOT true of active listening?

Emotions rarely interfere with effective communication.

The purpose of feedback is to ensure that a message was received and understood.

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

When is it acceptable for a speaker to use language that is not simplified?

Communication in the U.S.business world typically does not strive for clarity.

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

One particularly effective form of providing feedback is for the receiver to ________.

A manager who is trying to sound conciliatory should make sure that ________.

U.S.managers tend to rely on this style of communication.

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Which security risk do today's managers worry about most?

The communication process begins with this.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters