Exam 9: Performance Management and Appraisal

Tyler, an accounting manager at Firestone, is preparing for an appraisal interview with an employee whose performance is unsatisfactory but correctable. Tyler's primary objective during the interview should be to encourage the employee with positive reinforcements like job enlargement and compliments.

What are the essential steps of the performance appraisal process?

According to research, what is the typical result of upward feedback?

Management by objectives requires a manager to set specific measurable, organizationally relevant goals with each employee and then periodically discuss the employee's progress toward these goals.

________ means making sure that the manager and the subordinate agree on the subordinate's job standards and the appraisal method to be used.

SMART goals are best described as ________.

Performance appraisals are a link between corporate strategy, departmental goals, employee goals and employee performance in the overall performance management process.

You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible. Which incentive listed below would be the LEAST effective option for maintaining satisfactory performance in this situation?

Describe the four basic types of appraisal interviews.

Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.