Question 1

Which of the following should be included in a well-developed,ethical communication?

Accepted Answer

A) Copyrighted material 
B) Someone else's creative product, but only in your own words 
C) All relevant information, even if it may be negative 
D) Visual aids that emphasize some information while minimizing other information 
E) Statistics and other relevant data that support the reason for the communication 
A) Copyrighted material 
B) Someone else's creative product, but only in your own words 
C) All relevant information, even if it may be negative 
D) Visual aids that emphasize some information while minimizing other information 
E) Statistics and other relevant data that support the reason for the communication

Question 2

In which of the following fields would the ability to share complex ideas about a project be critical?

Accepted Answer

A) Engineering 
B) Sales 
C) Human resources 
D) Entrepreneurial start ups 
E) Independent contractors 
A) Engineering 
B) Sales 
C) Human resources 
D) Entrepreneurial start ups 
E) Independent contractors

Question 3

Which of the following is one of the most common uses of social media among U.S.businesses?

Accepted Answer

A) Starting conversation threads to end users 
B) Communicating with stakeholders 
C) Allowing employees to voice concerns 
D) Monitoring online discussions about a company 
E) Increasing the publishing mindset amongst employees 
A) Starting conversation threads to end users 
B) Communicating with stakeholders 
C) Allowing employees to voice concerns 
D) Monitoring online discussions about a company 
E) Increasing the publishing mindset amongst employees

Question 4

Identify a communication plan that would enhance communications between an organization and stakeholders.

Accepted Answer

To communicate effectively,you need to k

Question 5

Which of the following is true when formatting messages for mobile devices?

Accepted Answer

A) Messages should contain more graphics to aid in readability. 
B) Messages should be short with several web links embedded in them. 
C) Messages should be written in a traditional format to aid in understanding. 
D) Messages should be based on location-aware technology. 
E) Messages should be formatted differently to make reading easier on mobile devices. 
A) Messages should contain more graphics to aid in readability. 
B) Messages should be short with several web links embedded in them. 
C) Messages should be written in a traditional format to aid in understanding. 
D) Messages should be based on location-aware technology. 
E) Messages should be formatted differently to make reading easier on mobile devices.

Question 6

Evaluating the effectiveness of a message is most often accomplished in which stage of the Communication Process Model?

Accepted Answer

A) The sender has an idea. 
B) The sender produces the message in a transmittable medium. 
C) The audience receives the message. 
D) The audience decodes the message. 
E) The receiver provides feedback. 
A) The sender has an idea. 
B) The sender produces the message in a transmittable medium. 
C) The audience receives the message. 
D) The audience decodes the message. 
E) The receiver provides feedback.

Question 7

When developing a recommendation for action that might be construed negatively by stakeholders,what technique should be incorporated in the communication?

Accepted Answer

A) Practical and useful information only 
B) Factual information that supports the opinion 
C) Conciseness to save people's time 
D) Clearly identified concepts 
E) Persuasive techniques 
A) Practical and useful information only 
B) Factual information that supports the opinion 
C) Conciseness to save people's time 
D) Clearly identified concepts 
E) Persuasive techniques

Question 8

When writing for diverse or multicultural audiences,how can the sender make the communication more meaningful for the audience?

Accepted Answer

Written communication can be made more m

Question 9

The pattern of physical cues,environmental stimuli and implicit understanding that affect a communication is known as what?

Accepted Answer

A) Social customs 
B) Ethnocentrism 
C) Practical intelligence 
D) Cultural context 
E) Diversity 
A) Social customs 
B) Ethnocentrism 
C) Practical intelligence 
D) Cultural context 
E) Diversity

Question 10

Companies who limit the use of mobile technology,both internally and externally,stand the best chance of capitalizing on the way people communicate.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best describes the process of communication?

Accepted Answer

A) Transferring of information between senders and receivers 
B) Using digital media to convey data 
C) Providing inspiration to others 
D) Agreed upon meaning 
E) Selling an idea to those who may need it 
A) Transferring of information between senders and receivers 
B) Using digital media to convey data 
C) Providing inspiration to others 
D) Agreed upon meaning 
E) Selling an idea to those who may need it

Question 12

Stereotyping is the tendency to judge all other groups according to the standards,behaviors and customs of one's own group.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following will aid in the effective communication process across cultures?

Accepted Answer

A) Learn how to communicate respect in various cultures 
B) Understand that all members of each culture have certain practices that are true across all cultural members 
C) Control the communication to ensure the message is shaped to your needs 
D) Teach others how to communicate well in your cultural context 
E) Identify differences in others and aid in their need to minimize those differences 
A) Learn how to communicate respect in various cultures 
B) Understand that all members of each culture have certain practices that are true across all cultural members 
C) Control the communication to ensure the message is shaped to your needs 
D) Teach others how to communicate well in your cultural context 
E) Identify differences in others and aid in their need to minimize those differences

Question 14

The ability of the receiver to determine the main idea of the message is known as what?

Accepted Answer

A) Encoding 
B) Channel 
C) Medium 
D) Reading 
E) Decoding 
A) Encoding 
B) Channel 
C) Medium 
D) Reading 
E) Decoding

Question 15

Today,more email messages are opened on a mobile device than on PCs.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following best describe transparency in a communication?

Accepted Answer

A) Providing all relevant data 
B) Not plagiarizing information 
C) Stealth marketing 
D) Providing only information that supports the decision you want made 
E) Choosing the best alternative when issues are not clear cut 
A) Providing all relevant data 
B) Not plagiarizing information 
C) Stealth marketing 
D) Providing only information that supports the decision you want made 
E) Choosing the best alternative when issues are not clear cut

Question 17

What percent of Internet users access the web at least some of the time with a mobile device?

Accepted Answer

A) 50 percent 
B) 60 percent 
C) 70 percent 
D) 80 percent 
E) 90 percent 
A) 50 percent 
B) 60 percent 
C) 70 percent 
D) 80 percent 
E) 90 percent

Question 18

Why would an organization develop a policy prohibiting the use of personal devices at the worksite?

Accepted Answer

A) To limit the employee's ability to spend time on personal business 
B) To encourage employees to use corporate owned equipment 
C) To encourage the use of equipment that has met corporate security standards 
D) To limit access to corporate networks and data 
E) To encourage accessibility for customers and clients 
A) To limit the employee's ability to spend time on personal business 
B) To encourage employees to use corporate owned equipment 
C) To encourage the use of equipment that has met corporate security standards 
D) To limit access to corporate networks and data 
E) To encourage accessibility for customers and clients

Question 19

Which of the following represents the expected norms of behavior in a particular situation?

Accepted Answer

A) Ethics 
B) Professionalism 
C) Being a team player 
D) Etiquette 
E) Communication 
A) Ethics 
B) Professionalism 
C) Being a team player 
D) Etiquette 
E) Communication

Question 20

Performing at a high level and conducting oneself with purpose and pride is an example of what?

Accepted Answer

A) Ethical behavior 
B) Strong communication skills 
C) Being a team player 
D) Ethics 
E) Professionalism 
A) Ethical behavior 
B) Strong communication skills 
C) Being a team player 
D) Ethics 
E) Professionalism

Which of the following should be included in a well-developed,ethical communication?

In which of the following fields would the ability to share complex ideas about a project be critical?

Which of the following is one of the most common uses of social media among U.S.businesses?

Identify a communication plan that would enhance communications between an organization and stakeholders.

Which of the following is true when formatting messages for mobile devices?

Evaluating the effectiveness of a message is most often accomplished in which stage of the Communication Process Model?

When developing a recommendation for action that might be construed negatively by stakeholders,what technique should be incorporated in the communication?

When writing for diverse or multicultural audiences,how can the sender make the communication more meaningful for the audience?

The pattern of physical cues,environmental stimuli and implicit understanding that affect a communication is known as what?

Companies who limit the use of mobile technology,both internally and externally,stand the best chance of capitalizing on the way people communicate.

Which of the following best describes the process of communication?

Stereotyping is the tendency to judge all other groups according to the standards,behaviors and customs of one's own group.

Which of the following will aid in the effective communication process across cultures?

The ability of the receiver to determine the main idea of the message is known as what?

Today,more email messages are opened on a mobile device than on PCs.

Which of the following best describe transparency in a communication?

What percent of Internet users access the web at least some of the time with a mobile device?

Why would an organization develop a policy prohibiting the use of personal devices at the worksite?

Which of the following represents the expected norms of behavior in a particular situation?

Performing at a high level and conducting oneself with purpose and pride is an example of what?

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 1: Understanding Business Communication in Todays Workplace

Which of the following should be included in a well-developed,ethical communication?

In which of the following fields would the ability to share complex ideas about a project be critical?

Which of the following is one of the most common uses of social media among U.S.businesses?

Identify a communication plan that would enhance communications between an organization and stakeholders.

Which of the following is true when formatting messages for mobile devices?

Evaluating the effectiveness of a message is most often accomplished in which stage of the Communication Process Model?

When developing a recommendation for action that might be construed negatively by stakeholders,what technique should be incorporated in the communication?

When writing for diverse or multicultural audiences,how can the sender make the communication more meaningful for the audience?

The pattern of physical cues,environmental stimuli and implicit understanding that affect a communication is known as what?

Companies who limit the use of mobile technology,both internally and externally,stand the best chance of capitalizing on the way people communicate.

Which of the following best describes the process of communication?

Stereotyping is the tendency to judge all other groups according to the standards,behaviors and customs of one's own group.

Which of the following will aid in the effective communication process across cultures?

The ability of the receiver to determine the main idea of the message is known as what?

Today,more email messages are opened on a mobile device than on PCs.

Which of the following best describe transparency in a communication?

What percent of Internet users access the web at least some of the time with a mobile device?

Why would an organization develop a policy prohibiting the use of personal devices at the worksite?

Which of the following represents the expected norms of behavior in a particular situation?

Performing at a high level and conducting oneself with purpose and pride is an example of what?

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters