Question 1

Ethics are the accepted principles of conduct that govern behavior within a society.

Accepted Answer

A) True 
 B)False

Question 2

When speaking,women emphasize content and outcomes and place higher premium on relationship maintenance.

Accepted Answer

A) True 
 B)False

Question 3

During what step of the Communication Process Model does the receiver's motivation and ability to remember to act on a message become most important?

Accepted Answer

A) When providing feedback 
B) When responding to the message 
C) When receiving the message 
D) When decoding the message 
E) When selecting the message 
A) When providing feedback 
B) When responding to the message 
C) When receiving the message 
D) When decoding the message 
E) When selecting the message

Question 4

To best maintain productive relationships with customers and suppliers,what type of communication tool is often most important?

Accepted Answer

A) Blogs 
B) Face to face meetings 
C) Twitter feeds 
D) LinkedIn 
E) Emails 
A) Blogs 
B) Face to face meetings 
C) Twitter feeds 
D) LinkedIn 
E) Emails

Question 5

Companies who take a mobile first approach to communication often develop websites that are designed for optimum viewing on smartphones and tablets.

Accepted Answer

A) True 
 B)False

Question 6

For entry level professional positions,what is the ratio of men to women?

Accepted Answer

A) 20 percent 
B) 30 percent 
C) 40 percent 
D) 50 percent 
E) 60 percent 
A) 20 percent 
B) 30 percent 
C) 40 percent 
D) 50 percent 
E) 60 percent

Question 7

A communication method/model that is open to all who wish to participate is considered which of the following?

Accepted Answer

A) Communication Process Model 
B) Web based Communication Model 
C) We Talk, You Listen Model 
D) Social Communication Model 
E) Broadcasting Model 
A) Communication Process Model 
B) Web based Communication Model 
C) We Talk, You Listen Model 
D) Social Communication Model 
E) Broadcasting Model

Question 8

When using a PowerPoint presentation to develop a sales message,the communicator is using PowerPoint as which of the following?

Accepted Answer

A) Random noise 
B) Channel 
C) Delivery system 
D) Medium 
E) Encoding device 
A) Random noise 
B) Channel 
C) Delivery system 
D) Medium 
E) Encoding device

Question 9

Which of the following would be least helpful when developing ethical messages in an international work environment?

Accepted Answer

A) Seek mutual ground 
B) Send and receive messages without judgment 
C) Have the legal department ensure the validity of a contract 
D) Send messages that are honest 
E) Show respect for cultural differences 
A) Seek mutual ground 
B) Send and receive messages without judgment 
C) Have the legal department ensure the validity of a contract 
D) Send messages that are honest 
E) Show respect for cultural differences

Question 10

Which of the following would be an example of an effective use of the Social Communication Model?

Accepted Answer

A) Using email to send interoffice memos 
B) Sharing information on a blog 
C) Using instant messaging to update team members on the status of a project 
D) Using virtual meetings 
E) Town hall meetings for new product launches 
A) Using email to send interoffice memos 
B) Sharing information on a blog 
C) Using instant messaging to update team members on the status of a project 
D) Using virtual meetings 
E) Town hall meetings for new product launches

Question 11

What is the competitive advantage of a diverse workforce?

Accepted Answer

A) A shared systems of beliefs 
B) Increased communication opportunities 
C) Increased cultural competency 
D) A broader understanding of diverse markets 
E) Better utilization of skill sets 
A) A shared systems of beliefs 
B) Increased communication opportunities 
C) Increased cultural competency 
D) A broader understanding of diverse markets 
E) Better utilization of skill sets

Question 12

Technology should be used as a replacement for face to face communication whenever possible.

Accepted Answer

A) True 
 B)False

Question 13

At the end of a meeting with those of other cultures,what habit can help ensure understanding?

Accepted Answer

A) Clarifying what will happen next 
B) Being straightforward and direct 
C) Assuming the listener is less knowledgeable than you 
D) Using industry specific slang and jargon 
E) Avoiding lengthy transitions 
A) Clarifying what will happen next 
B) Being straightforward and direct 
C) Assuming the listener is less knowledgeable than you 
D) Using industry specific slang and jargon 
E) Avoiding lengthy transitions

Question 14

Which of the following least supports the purpose of communication?

Accepted Answer

A) Providing data 
B) Providing information 
C) Providing inspiration 
D) Providing control 
E) Providing insight 
A) Providing data 
B) Providing information 
C) Providing inspiration 
D) Providing control 
E) Providing insight

Question 15

Crafting a message to generate a specific response from an audience requires the use of what type of information?

Accepted Answer

A) Practical 
B) Factual 
C) Concise 
D) Clear 
E) Persuasive 
A) Practical 
B) Factual 
C) Concise 
D) Clear 
E) Persuasive

Question 16

The method used to share an idea with an audience is called what?

Accepted Answer

A) Channel 
B) Encoding 
C) Medium 
D) Decoding 
E) Delivery 
A) Channel 
B) Encoding 
C) Medium 
D) Decoding 
E) Delivery

Question 17

When there is a need to confront a difficult situation at the workplace,it is best to use email,allowing the sender time to think through and shape their message appropriately.

Accepted Answer

A) True 
 B)False

Question 18

When developing communication that ensures the message can be sent and understood across a variety of cultures,the sender is practicing what?

Accepted Answer

A) Stereotyping 
B) Cultural competency skills 
C) Exemplary social custom skills 
D) Practical intelligence 
E) Ethnocentrism 
A) Stereotyping 
B) Cultural competency skills 
C) Exemplary social custom skills 
D) Practical intelligence 
E) Ethnocentrism

Question 19

When speaking with someone whose native language is not your own,what could make the communication process easier for the receiver?

Accepted Answer

A) A written text of your main ideas 
B) Speaking louder 
C) Watch for a smile or nod of the head to signal understanding 
D) Detailed information about issues that may be difficult for the receiver to understand 
E) Short, plain words 
A) A written text of your main ideas 
B) Speaking louder 
C) Watch for a smile or nod of the head to signal understanding 
D) Detailed information about issues that may be difficult for the receiver to understand 
E) Short, plain words

Question 20

The potential for failure in the Communication Process Model can happen anywhere during the process.

Accepted Answer

A) True 
 B)False

Ethics are the accepted principles of conduct that govern behavior within a society.

When speaking,women emphasize content and outcomes and place higher premium on relationship maintenance.

During what step of the Communication Process Model does the receiver's motivation and ability to remember to act on a message become most important?

To best maintain productive relationships with customers and suppliers,what type of communication tool is often most important?

Companies who take a mobile first approach to communication often develop websites that are designed for optimum viewing on smartphones and tablets.

For entry level professional positions,what is the ratio of men to women?

A communication method/model that is open to all who wish to participate is considered which of the following?

When using a PowerPoint presentation to develop a sales message,the communicator is using PowerPoint as which of the following?

Which of the following would be least helpful when developing ethical messages in an international work environment?

Which of the following would be an example of an effective use of the Social Communication Model?

What is the competitive advantage of a diverse workforce?

Technology should be used as a replacement for face to face communication whenever possible.

At the end of a meeting with those of other cultures,what habit can help ensure understanding?

Which of the following least supports the purpose of communication?

Crafting a message to generate a specific response from an audience requires the use of what type of information?

The method used to share an idea with an audience is called what?

When there is a need to confront a difficult situation at the workplace,it is best to use email,allowing the sender time to think through and shape their message appropriately.

When developing communication that ensures the message can be sent and understood across a variety of cultures,the sender is practicing what?

When speaking with someone whose native language is not your own,what could make the communication process easier for the receiver?

The potential for failure in the Communication Process Model can happen anywhere during the process.

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 1: Understanding Business Communication in Todays Workplace

Ethics are the accepted principles of conduct that govern behavior within a society.

When speaking,women emphasize content and outcomes and place higher premium on relationship maintenance.

During what step of the Communication Process Model does the receiver's motivation and ability to remember to act on a message become most important?

To best maintain productive relationships with customers and suppliers,what type of communication tool is often most important?

Companies who take a mobile first approach to communication often develop websites that are designed for optimum viewing on smartphones and tablets.

For entry level professional positions,what is the ratio of men to women?

A communication method/model that is open to all who wish to participate is considered which of the following?

When using a PowerPoint presentation to develop a sales message,the communicator is using PowerPoint as which of the following?

Which of the following would be least helpful when developing ethical messages in an international work environment?

Which of the following would be an example of an effective use of the Social Communication Model?

What is the competitive advantage of a diverse workforce?

Technology should be used as a replacement for face to face communication whenever possible.

At the end of a meeting with those of other cultures,what habit can help ensure understanding?

Which of the following least supports the purpose of communication?

Crafting a message to generate a specific response from an audience requires the use of what type of information?

The method used to share an idea with an audience is called what?

When there is a need to confront a difficult situation at the workplace,it is best to use email,allowing the sender time to think through and shape their message appropriately.

When developing communication that ensures the message can be sent and understood across a variety of cultures,the sender is practicing what?

When speaking with someone whose native language is not your own,what could make the communication process easier for the receiver?

The potential for failure in the Communication Process Model can happen anywhere during the process.

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters