Question 1

When writing a routine request,it is always good manners to thank the reader in advance for their cooperation.

Accepted Answer

A) True 
 B)False

Question 2

What should the close of a routine request include?

Accepted Answer

A) A sincere apology for the inconvenience caused 
B) An explanation or justification for the request 
C) The phrase "Thank you in advance" to ensure compliance 
D) Information about how you can be reached 
E) Questions that will help the organization of the message 
A) A sincere apology for the inconvenience caused 
B) An explanation or justification for the request 
C) The phrase "Thank you in advance" to ensure compliance 
D) Information about how you can be reached 
E) Questions that will help the organization of the message

Question 3

Which of the following is a key point when providing sources for recommendations?

Accepted Answer

A) The indirect approach for requests should be used. 
B) Avoid stating why the recommendation is required. 
C) Always ask permission before using someone as a reference. 
D) Always offer to pay the person for their time in writing the reference. 
E) Avoid pressuring the receiver by mentioning a deadline. 
A) The indirect approach for requests should be used. 
B) Avoid stating why the recommendation is required. 
C) Always ask permission before using someone as a reference. 
D) Always offer to pay the person for their time in writing the reference. 
E) Avoid pressuring the receiver by mentioning a deadline.

Question 4

It is generally safe to write positive letters of recommendation for former employees.

Accepted Answer

A) True 
 B)False

Question 5

The opening of routine messages can be used to state the purpose and nature of information being provided.

Accepted Answer

A) True 
 B)False

Question 6

What are the points to be kept in mind when developing a message asking for a recommendation?

Accepted Answer

Before you volunteer someone's name as a

Question 7

Which of the following are specialized documents used to share relevant information with the news media?

Accepted Answer

A) Press releases 
B) Direct to consumer news releases 
C) Social media releases 
D) External releases 
E) Internal releases 
A) Press releases 
B) Direct to consumer news releases 
C) Social media releases 
D) External releases 
E) Internal releases

Question 8

To soften the blow of a negative response in a direct message,what should the writer include in the body of the message?

Accepted Answer

A) Specific identification of the negative news 
B) The option to seek other solutions 
C) Specific reason that lead to the decision 
D) As much detail as possible 
E) Emphasize how the decision can benefit the audience 
A) Specific identification of the negative news 
B) The option to seek other solutions 
C) Specific reason that lead to the decision 
D) As much detail as possible 
E) Emphasize how the decision can benefit the audience

Question 9

Discuss a strategy for using routine and direct messages for negative news,including examples.

Accepted Answer

Starting with the main idea.By opening w

Question 10

Which of the following is a common element in a request for information or action?

Accepted Answer

A) Your position within the organization 
B) What will happen if the reader doesn't supply the information 
C) What you want to know or what you want the reader to do 
D) Who is being copied on the request 
E) How you want the response to be formatted 
A) Your position within the organization 
B) What will happen if the reader doesn't supply the information 
C) What you want to know or what you want the reader to do 
D) Who is being copied on the request 
E) How you want the response to be formatted

Question 11

When making claims or requesting adjustments,which of the following would be the most effective?

Accepted Answer

A) Warn the reader of the consequences of inaction. 
B) Apologize for the inconvenience caused. 
C) Clearly convey your anger and frustration. 
D) Be professional, no matter how angry or frustrated you are. 
E) Use the indirect approach. 
A) Warn the reader of the consequences of inaction. 
B) Apologize for the inconvenience caused. 
C) Clearly convey your anger and frustration. 
D) Be professional, no matter how angry or frustrated you are. 
E) Use the indirect approach.

Question 12

Which of the following should be included in the body of your routine message when making claims or requesting action?

Accepted Answer

A) An expression of your anger and frustration 
B) A warning to the reader of the consequences of inaction 
C) An apology for the inconvenience caused 
D) A request specific action 
E) Complete and specific explanation of the details 
A) An expression of your anger and frustration 
B) A warning to the reader of the consequences of inaction 
C) An apology for the inconvenience caused 
D) A request specific action 
E) Complete and specific explanation of the details

Question 13

Which of the following should be followed when writing recommendation letters?

Accepted Answer

A) Omit any negative information. 
B) Only verify dates of employment and job titles. 
C) Never collaborate with the former employee in developing the letter. 
D) Understand your company's policy on letters of recommendation to avoid legal complications. 
E) Never offer to provide a personal reference. 
A) Omit any negative information. 
B) Only verify dates of employment and job titles. 
C) Never collaborate with the former employee in developing the letter. 
D) Understand your company's policy on letters of recommendation to avoid legal complications. 
E) Never offer to provide a personal reference.

Question 14

If a recommendation is needed quickly,where should that information be indicated?

Accepted Answer

A) In the opening paragraph 
B) In the explanation section 
C) In the justification section 
D) In the close 
E) In a post script 
A) In the opening paragraph 
B) In the explanation section 
C) In the justification section 
D) In the close 
E) In a post script

Question 15

What should the opening of a request for recommendation do?

Accepted Answer

A) Contain a sincere apology for the trouble caused 
B) Clearly state why the recommendation is required 
C) Include an offer to pay for the service rendered 
D) Include the full name and address of the person to whom the letter should be sent 
E) Contain a neutral buffer statement or statements 
A) Contain a sincere apology for the trouble caused 
B) Clearly state why the recommendation is required 
C) Include an offer to pay for the service rendered 
D) Include the full name and address of the person to whom the letter should be sent 
E) Contain a neutral buffer statement or statements

Question 16

Letters of recommendation are used primarily by job applicants.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a common use of a routine message?

Accepted Answer

A) Making claims and requesting adjustments 
B) Refusing to make a recommendation 
C) Determining fault for a missed deadline 
D) Developing a marketing pitch 
E) Asking for a pay increase during difficult economic times 
A) Making claims and requesting adjustments 
B) Refusing to make a recommendation 
C) Determining fault for a missed deadline 
D) Developing a marketing pitch 
E) Asking for a pay increase during difficult economic times

Question 18

If a reader may not view a message as positive,what should be included in the body of the message?

Accepted Answer

A) An explanation of what will happen if the action is not taken 
B) An explanation of potential benefits to the reader 
C) An explanation of potential benefits to the writer 
D) An explanation of the nature of the information being provided 
E) An explanation of the reasons for the decision to be followed by the decision 
A) An explanation of what will happen if the action is not taken 
B) An explanation of potential benefits to the reader 
C) An explanation of potential benefits to the writer 
D) An explanation of the nature of the information being provided 
E) An explanation of the reasons for the decision to be followed by the decision

Question 19

What should be done when explaining and justifying the routine request in the body of the message?

Accepted Answer

A) Address multiple topics in one question. 
B) Offer apologies for the inconvenience. 
C) Put the most important question last. 
D) Offer incentive for the audience to comply. 
E) Break down complex requests into specific questions. 
A) Address multiple topics in one question. 
B) Offer apologies for the inconvenience. 
C) Put the most important question last. 
D) Offer incentive for the audience to comply. 
E) Break down complex requests into specific questions.

Question 20

When deciding to use a routine request format,which of the following should you do?

Accepted Answer

A) Use a demanding tone to ensure compliance. 
B) Assume that your audience will comply. 
C) Avoid spelling out exactly what you want. 
D) First offer a justification for the request. 
E) Use the phrase "thank you in advance." 
A) Use a demanding tone to ensure compliance. 
B) Assume that your audience will comply. 
C) Avoid spelling out exactly what you want. 
D) First offer a justification for the request. 
E) Use the phrase "thank you in advance."

When writing a routine request,it is always good manners to thank the reader in advance for their cooperation.

What should the close of a routine request include?

Which of the following is a key point when providing sources for recommendations?

It is generally safe to write positive letters of recommendation for former employees.

The opening of routine messages can be used to state the purpose and nature of information being provided.

What are the points to be kept in mind when developing a message asking for a recommendation?

Which of the following are specialized documents used to share relevant information with the news media?

To soften the blow of a negative response in a direct message,what should the writer include in the body of the message?

Discuss a strategy for using routine and direct messages for negative news,including examples.

Which of the following is a common element in a request for information or action?

When making claims or requesting adjustments,which of the following would be the most effective?

Which of the following should be included in the body of your routine message when making claims or requesting action?

Which of the following should be followed when writing recommendation letters?

If a recommendation is needed quickly,where should that information be indicated?

What should the opening of a request for recommendation do?

Letters of recommendation are used primarily by job applicants.

Which of the following is a common use of a routine message?

If a reader may not view a message as positive,what should be included in the body of the message?

What should be done when explaining and justifying the routine request in the body of the message?

When deciding to use a routine request format,which of the following should you do?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 7: Writing Routine and Positive Messages

When writing a routine request,it is always good manners to thank the reader in advance for their cooperation.

What should the close of a routine request include?

Which of the following is a key point when providing sources for recommendations?

It is generally safe to write positive letters of recommendation for former employees.

The opening of routine messages can be used to state the purpose and nature of information being provided.

What are the points to be kept in mind when developing a message asking for a recommendation?

Which of the following are specialized documents used to share relevant information with the news media?

To soften the blow of a negative response in a direct message,what should the writer include in the body of the message?

Discuss a strategy for using routine and direct messages for negative news,including examples.

Which of the following is a common element in a request for information or action?

When making claims or requesting adjustments,which of the following would be the most effective?

Which of the following should be included in the body of your routine message when making claims or requesting action?

Which of the following should be followed when writing recommendation letters?

If a recommendation is needed quickly,where should that information be indicated?

What should the opening of a request for recommendation do?

Letters of recommendation are used primarily by job applicants.

Which of the following is a common use of a routine message?

If a reader may not view a message as positive,what should be included in the body of the message?

What should be done when explaining and justifying the routine request in the body of the message?

When deciding to use a routine request format,which of the following should you do?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters