Question 1

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

Accepted Answer

A) True 
 B)False  False

Question 2

If you include an attention line in a business letter,you should place it

Accepted Answer

A) at the first line of the inside address. 
B) below the salutation. 
C) two lines below the complimentary close. 
D) below the company name. 
A) at the first line of the inside address. 
B) below the salutation. 
C) two lines below the complimentary close. 
D) below the company name. D

Question 3

In the simplified letter format,commas follow both the salutation and the complimentary close.

Accepted Answer

A) True 
 B)False  False

Question 4

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

Accepted Answer

A) are never made of colored paper. 
B) are addressed in capital letters. 
C) include all mailing instructions below the address area. 
D) change based on envelope size. 
A) are never made of colored paper. 
B) are addressed in capital letters. 
C) include all mailing instructions below the address area. 
D) change based on envelope size.

Question 5

Which of the following is a salutopening?

Accepted Answer

A) Dear Professor Milford: 
B) Dear Esteemed Professor Milford,It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! 
C) Attention: Professor J. J. Milford Thank you, Professor Milford, for your prompt response. 
D) Attention: Professor J. J. Milford 
A) Dear Professor Milford: 
B) Dear Esteemed Professor Milford,It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! 
C) Attention: Professor J. J. Milford Thank you, Professor Milford, for your prompt response. 
D) Attention: Professor J. J. Milford

Question 6

Insert three blank lines between the complimentary close and the sender's typed name.

Accepted Answer

A) True 
 B)False

Question 7

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

Accepted Answer

A) True 
 B)False

Question 8

In memos,a courtesy title

Accepted Answer

A) should always be used. 
B) is never appropriate. 
C) is required if you are discussing confidential matters. 
D) should be used only if you would use one in a face-to-face encounter with the reader. 
A) should always be used. 
B) is never appropriate. 
C) is required if you are discussing confidential matters. 
D) should be used only if you would use one in a face-to-face encounter with the reader.

Question 9

A memo should always contain a complimentary close and a signature.

Accepted Answer

A) True 
 B)False

Question 10

The quality of paper is measured by

Accepted Answer

A) length and width. 
B) weight and cotton content. 
C) color and texture. 
D) style of letterhead and corporate logo. 
A) length and width. 
B) weight and cotton content. 
C) color and texture. 
D) style of letterhead and corporate logo.

Question 11

No.10 envelopes used in U.S.businesses measure 8 1/2 inches in length to accommodate standard letters.

Accepted Answer

A) True 
 B)False

Question 12

"Feb.10,2015" is the correct way to type the date in a letter.

Accepted Answer

A) True 
 B)False

Question 13

When preparing a formal report that will be bound,leave at least a

Accepted Answer

A) uniform 2-inch margin on all sides. 
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides. 
C) 1-inch margin on three sides and a 1 1/2-inch margin on the bound side. 
D) uniform 1 1/2-inch margin on all sides. 
A) uniform 2-inch margin on all sides. 
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides. 
C) 1-inch margin on three sides and a 1 1/2-inch margin on the bound side. 
D) uniform 1 1/2-inch margin on all sides.

Question 14

The top of a memo usually includes headings for

Accepted Answer

A) to, from, date, subject. 
B) department, date, subject. 
C) attention, to, from, date. 
D) subject, to, date. 
A) to, from, date, subject. 
B) department, date, subject. 
C) attention, to, from, date. 
D) subject, to, date.

Question 15

The proper sequence for the standard parts of a letter is

Accepted Answer

A) heading, date, inside address, salutation, body, complimentary close, signature block. 
B) date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C) salutation, date, heading, inside address, body, complimentary close, signature block. 
D) inside address, heading, date, salutation, body, complimentary close, typewritten name. 
A) heading, date, inside address, salutation, body, complimentary close, signature block. 
B) date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C) salutation, date, heading, inside address, body, complimentary close, signature block. 
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.

Question 16

The letter format in which all parts begin at the left margin is called

Accepted Answer

A) block. 
B) modified block. 
C) simplified block. 
D) mixed block. 
A) block. 
B) modified block. 
C) simplified block. 
D) mixed block.

Question 17

A page number should be at the top of every page in a formal report.

Accepted Answer

A) True 
 B)False

Question 18

When is an enclosure notation required in a business letter?

Accepted Answer

A) All business letters require enclosure notations. 
B) When the letter is typed by one person to express the sentiments of another person 
C) When the letter is sent in printed form rather than electronic form 
D) When the letter includes other documents 
A) All business letters require enclosure notations. 
B) When the letter is typed by one person to express the sentiments of another person 
C) When the letter is sent in printed form rather than electronic form 
D) When the letter includes other documents

Question 19

Letterhead stationery commonly includes the company's URL.

Accepted Answer

A) True 
 B)False

Question 20

The second page of a letter includes a heading that is different from the heading of the first page.

Accepted Answer

A) True 
 B)False

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

If you include an attention line in a business letter,you should place it

In the simplified letter format,commas follow both the salutation and the complimentary close.

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

Which of the following is a salutopening?

Insert three blank lines between the complimentary close and the sender's typed name.

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

In memos,a courtesy title

A memo should always contain a complimentary close and a signature.

The quality of paper is measured by

No.10 envelopes used in U.S.businesses measure 8 1/2 inches in length to accommodate standard letters.

"Feb.10,2015" is the correct way to type the date in a letter.

When preparing a formal report that will be bound,leave at least a

The top of a memo usually includes headings for

The proper sequence for the standard parts of a letter is

The letter format in which all parts begin at the left margin is called

A page number should be at the top of every page in a formal report.

When is an enclosure notation required in a business letter?

Letterhead stationery commonly includes the company's URL.

The second page of a letter includes a heading that is different from the heading of the first page.

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Documentation of Report Sources

Correction Symbols

Filters

Exam 15: Format and Layout of Business Documents

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

If you include an attention line in a business letter,you should place it

In the simplified letter format,commas follow both the salutation and the complimentary close.

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

Which of the following is a salutopening?

Insert three blank lines between the complimentary close and the sender's typed name.

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

In memos,a courtesy title

A memo should always contain a complimentary close and a signature.

The quality of paper is measured by

No.10 envelopes used in U.S.businesses measure 8 1/2 inches in length to accommodate standard letters.

"Feb.10,2015" is the correct way to type the date in a letter.

When preparing a formal report that will be bound,leave at least a

The top of a memo usually includes headings for

The proper sequence for the standard parts of a letter is

The letter format in which all parts begin at the left margin is called

A page number should be at the top of every page in a formal report.

When is an enclosure notation required in a business letter?

Letterhead stationery commonly includes the company's URL.

The second page of a letter includes a heading that is different from the heading of the first page.

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Documentation of Report Sources

Correction Symbols

Filters