Question 1

The words "kick," "increase," "dog," and "desk" are examples of abstract words.

Accepted Answer

A) True 
 B)False  False

Question 2

Matthew heads the HR team at his workplace.Two team members,Alex and Brianna,are involved in a conflict regarding work.Matthew supports Alex,because he and Alex often go bowling together.Hence,Matthew fails to establish credibility.In which of the following characteristics is Matthew lacking?

Accepted Answer

A) endorsement 
B) honesty 
C) objectivity 
D) sincerity 
E) competence 
A) endorsement 
B) honesty 
C) objectivity 
D) sincerity 
E) competence C

Question 3

The passive voice can be effectively used to ________.

Accepted Answer

A) create an impersonal tone 
B) take or attribute either credit or blame 
C) write stronger sentences 
D) make writing more direct and lively 
E) make writing easier to read 
A) create an impersonal tone 
B) take or attribute either credit or blame 
C) write stronger sentences 
D) make writing more direct and lively 
E) make writing easier to read A

Question 4

A compound sentence has one main clause and one subordinate clause.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a simple sentence?

Accepted Answer

A) Although John taught James the piano, James is the better player. 
B) James plays both the piano and the violin excellently. 
C) James plays the piano well, but is not as skilled at the violin. 
D) Though he studied the piano with a tutor, James learned the violin on his own. 
E) James plays the piano well, but not as well as John. 
A) Although John taught James the piano, James is the better player. 
B) James plays both the piano and the violin excellently. 
C) James plays the piano well, but is not as skilled at the violin. 
D) Though he studied the piano with a tutor, James learned the violin on his own. 
E) James plays the piano well, but not as well as John.

Question 6

In general,written communication ________.

Accepted Answer

A) cannot use the "you" attitude 
B) allows the writer to adjust the message according to the audience's reaction 
C) requires more tact than oral communication 
D) offers immediate feedback for a message 
E) is only used when an informal approach is required 
A) cannot use the "you" attitude 
B) allows the writer to adjust the message according to the audience's reaction 
C) requires more tact than oral communication 
D) offers immediate feedback for a message 
E) is only used when an informal approach is required

Question 7

Brad wants to set up a catering business from his home.He needs to publicize his business and build his credibility with potential customers.Explain how Brad can build his credibility with the help of concrete examples.

Accepted Answer

Audience responses to messages depend he

Question 8

Using "senior citizens," rather than "old people" when referring to people beyond a certain age is an example of euphemism.

Accepted Answer

A) True 
 B)False

Question 9

Words such as liberty,love,motivation,or happiness are examples of ________.

Accepted Answer

A) transitions 
B) clichés 
C) buzzwords 
D) abstractions 
E) jargon 
A) transitions 
B) clichés 
C) buzzwords 
D) abstractions 
E) jargon

Question 10

The passive voice creates more direct,shorter sentences and makes your writing easier to understand.

Accepted Answer

A) True 
 B)False

Question 11

A sentence that has only a single subject and a single predicate is called a ________ sentence.

Accepted Answer

A) simple 
B) compound 
C) complex 
D) compound-complex 
E) simple-compound 
A) simple 
B) compound 
C) complex 
D) compound-complex 
E) simple-compound

Question 12

Small,numerous,near,and good are all examples of concrete words.

Accepted Answer

A) True 
 B)False

Question 13

Elena's team members are working on five different parts of a report.Which of the following tools will help them put the five parts together once the report is complete?

Accepted Answer

A) templates 
B) file merge 
C) themes 
D) style sheets 
E) mail merge 
A) templates 
B) file merge 
C) themes 
D) style sheets 
E) mail merge

Question 14

Select the sentence with the best "you" attitude.

Accepted Answer

A) G&B's savings scheme is the best of its kind in the country. 
B) The new savings scheme from G&B can help customers save money. 
C) G&B has offerings tailored to every need. 
D) Learn how to save your money with G&B's new savings scheme. 
E) Helping customers save money is our aim at G&B. 
A) G&B's savings scheme is the best of its kind in the country. 
B) The new savings scheme from G&B can help customers save money. 
C) G&B has offerings tailored to every need. 
D) Learn how to save your money with G&B's new savings scheme. 
E) Helping customers save money is our aim at G&B.

Question 15

A sentence that has one independent and one dependent clause is known as a ________ sentence.

Accepted Answer

A) complex 
B) compound-complex 
C) simple 
D) compound 
E) simple-complex 
A) complex 
B) compound-complex 
C) simple 
D) compound 
E) simple-complex

Question 16

Select the sentence with the best positive emphasis.

Accepted Answer

A) We failed to complete the process audit on time. 
B) We will complete the process audit by Friday. 
C) We haven't completed the process audit. 
D) Because of Joan's inaccurate figures on the Haymen project, we have not finished the process audit. 
E) The process audit was delayed due to operational reasons. 
A) We failed to complete the process audit on time. 
B) We will complete the process audit by Friday. 
C) We haven't completed the process audit. 
D) Because of Joan's inaccurate figures on the Haymen project, we have not finished the process audit. 
E) The process audit was delayed due to operational reasons.

Question 17

Which of the following methods will help ensure a conversational tone suitable for business messages?

Accepted Answer

A) adopting a casual, laid-back style 
B) using plain language 
C) adopting an intimate, personal tone 
D) using humor to make a point 
E) using formal words and complex sentences 
A) adopting a casual, laid-back style 
B) using plain language 
C) adopting an intimate, personal tone 
D) using humor to make a point 
E) using formal words and complex sentences

Question 18

Which of the following is an example of concrete words?

Accepted Answer

A) practicality and convenience 
B) truth and beauty 
C) database and software 
D) honesty and integrity 
E) profits and motivation 
A) practicality and convenience 
B) truth and beauty 
C) database and software 
D) honesty and integrity 
E) profits and motivation

Question 19

Which of the following statements is true of a business message?

Accepted Answer

A) Clichés are often the quickest and best ways to communicate a simple message. 
B) With the increasing informality in the business world, correct grammar has become unimportant. 
C) Abstract terms are widely used in business writing as they are the most effective and correct choices for the subject. 
D) Familiar, simple words do not set the right tone for business writing. 
E) Jargon is an effective way of communicating with certain specialized groups. 
A) Clichés are often the quickest and best ways to communicate a simple message. 
B) With the increasing informality in the business world, correct grammar has become unimportant. 
C) Abstract terms are widely used in business writing as they are the most effective and correct choices for the subject. 
D) Familiar, simple words do not set the right tone for business writing. 
E) Jargon is an effective way of communicating with certain specialized groups.

Question 20

Sheila is the HR manager at a firm that sells home appliances.She has to send an email to her boss regarding the change in payscales of employees.Which of the following strategies should she avoid so that she can send out an effective business message?

Accepted Answer

A) avoiding obsolete language 
B) using an elevated and formal tone 
C) avoiding preaching 
D) avoiding bragging 
E) avoiding informal and laid-back language 
A) avoiding obsolete language 
B) using an elevated and formal tone 
C) avoiding preaching 
D) avoiding bragging 
E) avoiding informal and laid-back language

The words "kick," "increase," "dog," and "desk" are examples of abstract words.

Matthew heads the HR team at his workplace.Two team members,Alex and Brianna,are involved in a conflict regarding work.Matthew supports Alex,because he and Alex often go bowling together.Hence,Matthew fails to establish credibility.In which of the following characteristics is Matthew lacking?

The passive voice can be effectively used to ________.

A compound sentence has one main clause and one subordinate clause.

Which of the following is a simple sentence?

In general,written communication ________.

Brad wants to set up a catering business from his home.He needs to publicize his business and build his credibility with potential customers.Explain how Brad can build his credibility with the help of concrete examples.

Using "senior citizens," rather than "old people" when referring to people beyond a certain age is an example of euphemism.

Words such as liberty,love,motivation,or happiness are examples of ________.

The passive voice creates more direct,shorter sentences and makes your writing easier to understand.

A sentence that has only a single subject and a single predicate is called a ________ sentence.

Small,numerous,near,and good are all examples of concrete words.

Elena's team members are working on five different parts of a report.Which of the following tools will help them put the five parts together once the report is complete?

Select the sentence with the best "you" attitude.

A sentence that has one independent and one dependent clause is known as a ________ sentence.

Select the sentence with the best positive emphasis.

Which of the following methods will help ensure a conversational tone suitable for business messages?

Which of the following is an example of concrete words?

Which of the following statements is true of a business message?

Sheila is the HR manager at a firm that sells home appliances.She has to send an email to her boss regarding the change in payscales of employees.Which of the following strategies should she avoid so that she can send out an effective business message?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Writing Business Messages

The words "kick," "increase," "dog," and "desk" are examples of abstract words.

Matthew heads the HR team at his workplace.Two team members,Alex and Brianna,are involved in a conflict regarding work.Matthew supports Alex,because he and Alex often go bowling together.Hence,Matthew fails to establish credibility.In which of the following characteristics is Matthew lacking?

The passive voice can be effectively used to ________.

A compound sentence has one main clause and one subordinate clause.

Which of the following is a simple sentence?

In general,written communication ________.

Brad wants to set up a catering business from his home.He needs to publicize his business and build his credibility with potential customers.Explain how Brad can build his credibility with the help of concrete examples.

Using "senior citizens," rather than "old people" when referring to people beyond a certain age is an example of euphemism.

Words such as liberty,love,motivation,or happiness are examples of ________.

The passive voice creates more direct,shorter sentences and makes your writing easier to understand.

A sentence that has only a single subject and a single predicate is called a ________ sentence.

Small,numerous,near,and good are all examples of concrete words.

Elena's team members are working on five different parts of a report.Which of the following tools will help them put the five parts together once the report is complete?

Select the sentence with the best "you" attitude.

A sentence that has one independent and one dependent clause is known as a ________ sentence.

Select the sentence with the best positive emphasis.

Which of the following methods will help ensure a conversational tone suitable for business messages?

Which of the following is an example of concrete words?

Which of the following statements is true of a business message?

Sheila is the HR manager at a firm that sells home appliances.She has to send an email to her boss regarding the change in payscales of employees.Which of the following strategies should she avoid so that she can send out an effective business message?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters