Question 1

Which of the following is a characteristic of an effective team?

Accepted Answer

A) conformance to the common opinion 
B) withholding contrary opinions 
C) individual agendas 
D) constructive resolution of conflicts 
E) limited communication 
A) conformance to the common opinion 
B) withholding contrary opinions 
C) individual agendas 
D) constructive resolution of conflicts 
E) limited communication D

Question 2

Using one's own values,beliefs,ideas,and expectations to assign meaning to sounds and words is called ________ in the listening process.

Accepted Answer

A) receiving 
B) evaluating 
C) responding 
D) analyzing 
E) decoding 
A) receiving 
B) evaluating 
C) responding 
D) analyzing 
E) decoding E

Question 3

The goal of critical listening is to understand the speaker's feelings,needs,and wants so that you can appreciate his or her point of view,regardless of whether you share that perspective.

Accepted Answer

A) True 
 B)False  False

Question 4

Sportswear Inc.has branches across the United States.At present,company executives travel to other branches for key strategy meetings.Sportswear Inc.wants to cut costs and save time.Discuss some options the company can use to achieve this and describe the benefits of each method.

Accepted Answer

Student answers should include virtual m

Question 5

Which of the following is true for nonverbal communication?

Accepted Answer

A) Vocal characteristics are both intentional and unintentional means of nonverbal communication. 
B) The meaning of gestures remains constant, though facial expressions may differ. 
C) Eye contact has a universal meaning across cultures and languages. 
D) Intentional postures or gestures are not means of nonverbal communication. 
E) All nonverbal communication is unintentional, while all vocal communication is intentional. 
A) Vocal characteristics are both intentional and unintentional means of nonverbal communication. 
B) The meaning of gestures remains constant, though facial expressions may differ. 
C) Eye contact has a universal meaning across cultures and languages. 
D) Intentional postures or gestures are not means of nonverbal communication. 
E) All nonverbal communication is unintentional, while all vocal communication is intentional.

Question 6

Online brainstorming allows companies to generate ideas from people across the organization.

Accepted Answer

A) True 
 B)False

Question 7

Teams are at the core of ________ management,which is the effort to involve employees in the company's decision-making process.

Accepted Answer

A) autocratic 
B) participative 
C) top-down 
D) personnel 
E) laissez-faire 
A) autocratic 
B) participative 
C) top-down 
D) personnel 
E) laissez-faire

Question 8

Which of the following software features lets one or more writers propose changes to the text while keeping everyone's edits separate and reversible?

Accepted Answer

A) formatting 
B) commenting 
C) change tracking 
D) highlighting 
E) translating 
A) formatting 
B) commenting 
C) change tracking 
D) highlighting 
E) translating

Question 9

Explain the different types of nonverbal communication,and how they may be interpreted differently in different cultures.

Accepted Answer

The six categories of nonverbal communic

Question 10

Parker has been a long-time supporter of one candidate for governor,whose policies and views he understands and agrees with.His editor sends him to cover a press conference for the opponent,whose policies he does not agree with at all.The editor tells him to listen with an open mind.Which of the following should Parker avoid?

Accepted Answer

A) adjusting listening style to the topic 
B) overlooking stylistic differences 
C) giving the speaker nonverbal feedback 
D) mentally paraphrasing key points 
E) selectively perceiving information 
A) adjusting listening style to the topic 
B) overlooking stylistic differences 
C) giving the speaker nonverbal feedback 
D) mentally paraphrasing key points 
E) selectively perceiving information

Question 11

________ occurs when peer pressure causes team members to withhold contrary or unpopular opinions.

Accepted Answer

A) Free riding 
B) Social loafing 
C) Collaboration 
D) Groupthink 
E) Feedback 
A) Free riding 
B) Social loafing 
C) Collaboration 
D) Groupthink 
E) Feedback

Question 12

As members of a group have a common goal,individual responsibilities are minimal or non-existent.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an aid to effective listening?

Accepted Answer

A) lack of common ground 
B) ignoring personal biases 
C) prejudgment 
D) listening selectively 
E) selective perception 
A) lack of common ground 
B) ignoring personal biases 
C) prejudgment 
D) listening selectively 
E) selective perception

Question 14

Prejudgment,selective perception,and selective listening are barriers to being a good listener.

Accepted Answer

A) True 
 B)False

Question 15

Nicholas and his team need to write and design a small brochure for an insurance plan.Which of the following methods is the ideal way to go about this?

Accepted Answer

A) Agree on a central idea for the brochure and then begin writing together. 
B) Allocate every task, from planning to writing, equally among all members of the team. 
C) Assign parts of the project to certain members and allow them to decide the concept and write in their own styles. 
D) Outline the brochure together but assign the task of the final writing to one person. 
E) Divide the writing equally among all team members and have each person review another person's work. 
A) Agree on a central idea for the brochure and then begin writing together. 
B) Allocate every task, from planning to writing, equally among all members of the team. 
C) Assign parts of the project to certain members and allow them to decide the concept and write in their own styles. 
D) Outline the brochure together but assign the task of the final writing to one person. 
E) Divide the writing equally among all team members and have each person review another person's work.

Question 16

When undertaking a collaborative writing project,which of the following steps is best undertaken by individual team members rather than by the team working as a group?

Accepted Answer

A) writing 
B) determining project goals 
C) planning 
D) outlining the project 
E) research 
A) writing 
B) determining project goals 
C) planning 
D) outlining the project 
E) research

Question 17

________ lets people communicate,share files,review previous message threads,work on documents simultaneously,and connect using social networking tools.

Accepted Answer

A) Groupware 
B) Firmware 
C) Virtualizations 
D) Operating systems 
E) E-commerce systems 
A) Groupware 
B) Firmware 
C) Virtualizations 
D) Operating systems 
E) E-commerce systems

Question 18

Informal meetings use parliamentary procedure,a time-tested method to stimulate participation and summarize information.

Accepted Answer

A) True 
 B)False

Question 19

________ are online virtual offices that give everyone on a team access to the same set of resources and information.

Accepted Answer

A) Shared workspaces 
B) Social media platforms 
C) Shared hosting 
D) Firmware 
E) E-commerce systems 
A) Shared workspaces 
B) Social media platforms 
C) Shared hosting 
D) Firmware 
E) E-commerce systems

Question 20

Effective listening requires the listener to evaluate the quality of the evidence and the logic of the argument.

Accepted Answer

A) True 
 B)False

Which of the following is a characteristic of an effective team?

Using one's own values,beliefs,ideas,and expectations to assign meaning to sounds and words is called ________ in the listening process.

The goal of critical listening is to understand the speaker's feelings,needs,and wants so that you can appreciate his or her point of view,regardless of whether you share that perspective.

Sportswear Inc.has branches across the United States.At present,company executives travel to other branches for key strategy meetings.Sportswear Inc.wants to cut costs and save time.Discuss some options the company can use to achieve this and describe the benefits of each method.

Which of the following is true for nonverbal communication?

Online brainstorming allows companies to generate ideas from people across the organization.

Teams are at the core of ________ management,which is the effort to involve employees in the company's decision-making process.

Which of the following software features lets one or more writers propose changes to the text while keeping everyone's edits separate and reversible?

Explain the different types of nonverbal communication,and how they may be interpreted differently in different cultures.

________ occurs when peer pressure causes team members to withhold contrary or unpopular opinions.

As members of a group have a common goal,individual responsibilities are minimal or non-existent.

Which of the following is an aid to effective listening?

Prejudgment,selective perception,and selective listening are barriers to being a good listener.

Nicholas and his team need to write and design a small brochure for an insurance plan.Which of the following methods is the ideal way to go about this?

When undertaking a collaborative writing project,which of the following steps is best undertaken by individual team members rather than by the team working as a group?

________ lets people communicate,share files,review previous message threads,work on documents simultaneously,and connect using social networking tools.

Informal meetings use parliamentary procedure,a time-tested method to stimulate participation and summarize information.

________ are online virtual offices that give everyone on a team access to the same set of resources and information.

Effective listening requires the listener to evaluate the quality of the evidence and the logic of the argument.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

Which of the following is a characteristic of an effective team?

Using one's own values,beliefs,ideas,and expectations to assign meaning to sounds and words is called ________ in the listening process.

The goal of critical listening is to understand the speaker's feelings,needs,and wants so that you can appreciate his or her point of view,regardless of whether you share that perspective.

Sportswear Inc.has branches across the United States.At present,company executives travel to other branches for key strategy meetings.Sportswear Inc.wants to cut costs and save time.Discuss some options the company can use to achieve this and describe the benefits of each method.

Which of the following is true for nonverbal communication?

Online brainstorming allows companies to generate ideas from people across the organization.

Teams are at the core of ________ management,which is the effort to involve employees in the company's decision-making process.

Which of the following software features lets one or more writers propose changes to the text while keeping everyone's edits separate and reversible?

Explain the different types of nonverbal communication,and how they may be interpreted differently in different cultures.

________ occurs when peer pressure causes team members to withhold contrary or unpopular opinions.

As members of a group have a common goal,individual responsibilities are minimal or non-existent.

Which of the following is an aid to effective listening?

Prejudgment,selective perception,and selective listening are barriers to being a good listener.

Nicholas and his team need to write and design a small brochure for an insurance plan.Which of the following methods is the ideal way to go about this?

When undertaking a collaborative writing project,which of the following steps is best undertaken by individual team members rather than by the team working as a group?

________ lets people communicate,share files,review previous message threads,work on documents simultaneously,and connect using social networking tools.

Informal meetings use parliamentary procedure,a time-tested method to stimulate participation and summarize information.

________ are online virtual offices that give everyone on a team access to the same set of resources and information.

Effective listening requires the listener to evaluate the quality of the evidence and the logic of the argument.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters