Question 1

Which of the following is true?

Accepted Answer

A)  Corporate strategy is shaped by functional strategies. 
B)  Corporate mission is shaped by corporate strategy. 
C)  Functional strategies are shaped by corporate strategy. 
D)  External conditions are shaped by corporate mission. 
E)  Corporate mission is shaped by functional strategies. 
A)  Corporate strategy is shaped by functional strategies. 
B)  Corporate mission is shaped by corporate strategy. 
C)  Functional strategies are shaped by corporate strategy. 
D)  External conditions are shaped by corporate mission. 
E)  Corporate mission is shaped by functional strategies. C

Question 2

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

Accepted Answer

A) True 
 B)False  False

Question 3

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following factors would tend to reduce productivity?

Accepted Answer

A)  improvements in workplace safety 
B)  reductions in labor turnover 
C)  more inexperienced workers 
D)  reductions in the scrap rate 
E)  less variety in the product mix 
A)  improvements in workplace safety 
B)  reductions in labor turnover 
C)  more inexperienced workers 
D)  reductions in the scrap rate 
E)  less variety in the product mix

Question 5

Which of the following is not a factor that affects productivity?

Accepted Answer

A)  computer viruses 
B)  design of the workspace 
C)  use of the Internet 
D)  standardizing processes 
E)  product price 
A)  computer viruses 
B)  design of the workspace 
C)  use of the Internet 
D)  standardizing processes 
E)  product price

Question 6

With regard to operations, organization strategy should, ideally, take into account:

Accepted Answer

A)  operations' strengths and weaknesses. 
B)  inventory levels. 
C)  labor productivity. 
D)  product mix. 
E)  production processes. 
A)  operations' strengths and weaknesses. 
B)  inventory levels. 
C)  labor productivity. 
D)  product mix. 
E)  production processes.

Question 7

The manager of a carpet store is trying to determine the best installation crew size. He has tried various crew sizes with the results shown below. Based on productivity, what crew size do you recommend? $$\begin{array} { | c | c | } 
\hline \text { Crew Size } & \text { Yards Installed } \
\hline 2 & 716 \
\hline 4 & 1298 \
\hline 3 & 1017 \
\hline 3 & 1002 \
\hline 4 & 1278 \
\hline 2 & 702 \
\hline
\end{array}$$

Accepted Answer

A)  2 
B)  3 
C)  4 
A)  2 
B)  3 
C)  4

Question 8

Productivity is defined as the ratio of input to output.

Accepted Answer

A) True 
 B)False

Question 9

Services often don't fit simple yield measurements.

Accepted Answer

A) True 
 B)False

Question 10

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Accepted Answer

A)  90 chairs/worker/day 
B)  20 chairs/worker/day 
C)  15 chairs/worker/day 
D)  75 chairs/worker/day 
E)  60 chairs/worker/day 
A)  90 chairs/worker/day 
B)  20 chairs/worker/day 
C)  15 chairs/worker/day 
D)  75 chairs/worker/day 
E)  60 chairs/worker/day

Question 11

Competitiveness doesn't include:

Accepted Answer

A)  productivity. 
B)  effectiveness. 
C)  profitability. 
D)  operations strategy. 
E)  operations management. 
A)  productivity. 
B)  effectiveness. 
C)  profitability. 
D)  operations strategy. 
E)  operations management.

Question 12

Which of these factors would be least likely to affect productivity?

Accepted Answer

A)  methods and technology 
B)  workers 
C)  management 
D)  product mix 
E)  advertising 
A)  methods and technology 
B)  workers 
C)  management 
D)  product mix 
E)  advertising

Question 13

For an organization to grow its market share, it must:

Accepted Answer

A)  advertise using multimedia. 
B)  reduce prices. 
C)  exceed minimum standards of acceptability for its products or services. 
D)  establish an Internet Web site. 
E)  broaden its mission statement. 
A)  advertise using multimedia. 
B)  reduce prices. 
C)  exceed minimum standards of acceptability for its products or services. 
D)  establish an Internet Web site. 
E)  broaden its mission statement.

Question 14

Where a firm locates would typically not affect that firm's:

Accepted Answer

A)  costs. 
B)  convenience for customers. 
C)  delivery times. 
D)  strategy. 
E)  transportation costs. 
A)  costs. 
B)  convenience for customers. 
C)  delivery times. 
D)  strategy. 
E)  transportation costs.

Question 15

Tactics support established functional strategies.

Accepted Answer

A) True 
 B)False

Question 16

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

Accepted Answer

A) True 
 B)False

Question 17

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Accepted Answer

A)  Speed to market 
B)  Flexibility 
C)  Customization 
D)  Sustainability 
E)  Standardization 
A)  Speed to market 
B)  Flexibility 
C)  Customization 
D)  Sustainability 
E)  Standardization

Question 18

The key to successfully competing is understanding what customers want and then __________ satisfy those wants.

Accepted Answer

A)  training production workers to 
B)  finding suppliers who can 
C)  finding the best way to 
D)  designing products and services that 
E)  hiring enough workers to 
A)  training production workers to 
B)  finding suppliers who can 
C)  finding the best way to 
D)  designing products and services that 
E)  hiring enough workers to

Question 19

Productivity is defined as the ratio of output to input.

Accepted Answer

A) True 
 B)False

Question 20

For firms competing in worldwide markets, conducting __________________ is more complex, since what works in one country or region might not work in another.

Accepted Answer

A)  productivity analysis 
B)  environmental analysis 
C)  strategy implementation 
D)  sustainability analysis 
E)  growth forecasting 
A)  productivity analysis 
B)  environmental analysis 
C)  strategy implementation 
D)  sustainability analysis 
E)  growth forecasting

Exam 2: Competitiveness

Which of the following is true?

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Which of the following factors would tend to reduce productivity?

Which of the following is not a factor that affects productivity?

With regard to operations, organization strategy should, ideally, take into account:

The manager of a carpet store is trying to determine the best installation crew size. He has tried various crew sizes with the results shown below. Based on productivity, what crew size do you recommend? Crew Size Yards Installed 2 716 4 1298 3 1017 3 1002 4 1278 2 702

Productivity is defined as the ratio of input to output.

Services often don't fit simple yield measurements.

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Competitiveness doesn't include:

Which of these factors would be least likely to affect productivity?

For an organization to grow its market share, it must:

Where a firm locates would typically not affect that firm's:

Tactics support established functional strategies.

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

The key to successfully competing is understanding what customers want and then __________ satisfy those wants.

Productivity is defined as the ratio of output to input.

For firms competing in worldwide markets, conducting __________________ is more complex, since what works in one country or region might not work in another.

Introduction to Operations Management

Forecasting

Product and Service Design

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

Work Design and Measurement

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters