Question 1

Which of the following is not true about remanufacturing?

Accepted Answer

A)   Remanufactured products can be sold at lower cost. 
B)  The process requires mostly unskilled and semiskilled workers. 
C)  There is less depletion of natural resources. 
D)  It produces high-quality products easily. 
E)  Remanufacturing is made easier by Design for Disassembly (DF
D) . 
A)   Remanufactured products can be sold at lower cost. 
B)  The process requires mostly unskilled and semiskilled workers. 
C)  There is less depletion of natural resources. 
D)  It produces high-quality products easily. 
E)  Remanufacturing is made easier by Design for Disassembly (DF
D) . D

Question 2

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Accepted Answer

A) True 
 B)False  False

Question 3

One of the main advantages of standardization is that it increases the potential variety of products.

Accepted Answer

A) True 
 B)False  False

Question 4

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

Accepted Answer

A) True 
 B)False

Question 5

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Accepted Answer

A) True 
 B)False

Question 6

Elements of the service process in which there is no contact with the customer are referred to as:

Accepted Answer

A)  robust. 
B)  delayed differentiators. 
C)  back-of-the-house. 
D)  user-friendly. 
E)  mission-consistent. 
A)  robust. 
B)  delayed differentiators. 
C)  back-of-the-house. 
D)  user-friendly. 
E)  mission-consistent.

Question 7

A disadvantage of global teams for product design is that:

Accepted Answer

A)  customers may have different needs in different countries. 
B)  the product designed may have increased marketability and utility. 
C)  the diversity of an international team may be a detriment. 
D)  ease of face-to-face meetings is absent since members are located everywhere. 
E)  technology allows constant contact with team members. 
A)  customers may have different needs in different countries. 
B)  the product designed may have increased marketability and utility. 
C)  the diversity of an international team may be a detriment. 
D)  ease of face-to-face meetings is absent since members are located everywhere. 
E)  technology allows constant contact with team members.

Question 8

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Accepted Answer

A) True 
 B)False

Question 9

Excitement characteristics are categories in the _________ model.

Accepted Answer

A)  bipolar 
B)  Kano 
C)  Pareto 
D)  quality 
E)  service matrix 
A)  bipolar 
B)  Kano 
C)  Pareto 
D)  quality 
E)  service matrix

Question 10

Concurrent engineering is another term for sequential development.

Accepted Answer

A) True 
 B)False

Question 11

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Accepted Answer

A) True 
 B)False

Question 12

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Accepted Answer

A) True 
 B)False

Question 13

One structured approach for integrating customer requirements into every aspect of product development is:

Accepted Answer

A)  total quality management. 
B)  customer satisfaction. 
C)  quality function deployment. 
D)  customer integration. 
E)  a product development team. 
A)  total quality management. 
B)  customer satisfaction. 
C)  quality function deployment. 
D)  customer integration. 
E)  a product development team.

Question 14

Applied research has the objective of achieving commercial applications for new ideas.

Accepted Answer

A) True 
 B)False

Question 15

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an example of a postponement tactic?

Accepted Answer

A)  mass customization 
B)  standardization 
C)  process mapping 
D)  delayed differentiation 
E)  service blueprinting 
A)  mass customization 
B)  standardization 
C)  process mapping 
D)  delayed differentiation 
E)  service blueprinting

Question 17

Which of the following is least likely to result in product innovations that have near-term commercial application?

Accepted Answer

A)  process blueprinting 
B)  development 
C)  applied research 
D)  quality function deployment 
E)  basic research 
A)  process blueprinting 
B)  development 
C)  applied research 
D)  quality function deployment 
E)  basic research

Question 18

Which of the following questions is least appropriate during value analysis?

Accepted Answer

A)  How can we reduce the cost of parts? 
B)  How can we improve the performance of the product? 
C)  How can we incorporate more cultural values in the design of our global system? 
D)  Can we find a way to use less energy in the production of our product? 
E)  Could a given component in our product be simplified or combined with another? 
A)  How can we reduce the cost of parts? 
B)  How can we improve the performance of the product? 
C)  How can we incorporate more cultural values in the design of our global system? 
D)  Can we find a way to use less energy in the production of our product? 
E)  Could a given component in our product be simplified or combined with another?

Question 19

A software company is weighing whether to release a new version of its software as scheduled. The company can go ahead and release the version as scheduled and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. Choosing to delay release until the bugs can be worked out is an example of:

Accepted Answer

A)  life cycle analysis. 
B)  value analysis. 
C)  vaporware. 
D)  concurrent engineering. 
E)  design for production. 
A)  life cycle analysis. 
B)  value analysis. 
C)  vaporware. 
D)  concurrent engineering. 
E)  design for production.

Question 20

Product failures can be easier to remedy with modular design.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

Which of the following is not true about remanufacturing?

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

One of the main advantages of standardization is that it increases the potential variety of products.

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Elements of the service process in which there is no contact with the customer are referred to as:

A disadvantage of global teams for product design is that:

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Excitement characteristics are categories in the _________ model.

Concurrent engineering is another term for sequential development.

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

One structured approach for integrating customer requirements into every aspect of product development is:

Applied research has the objective of achieving commercial applications for new ideas.

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Which of the following is an example of a postponement tactic?

Which of the following is least likely to result in product innovations that have near-term commercial application?

Which of the following questions is least appropriate during value analysis?

Product failures can be easier to remedy with modular design.

Introduction to Operations Management

Competitiveness

Forecasting

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

Work Design and Measurement

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters