Question 1

Groupware is also known as collaborative computing.

Accepted Answer

A) True 
 B)False

Question 2

What are the two basic information-processing styles?

Accepted Answer

A)  Nearsighted and farsighted 
B)  Subjective and objective 
C)  Thinking and intuitive 
D)  Linear and circular 
E)  Formal and informal 
A)  Nearsighted and farsighted 
B)  Subjective and objective 
C)  Thinking and intuitive 
D)  Linear and circular 
E)  Formal and informal

Question 3

____ is not among the disadvantages of group-aided decision making.

Accepted Answer

A)  Social pressure 
B)  Different perspectives 
C)  Domination by a few 
D)  Groupthink 
E)  Goal displacement 
A)  Social pressure 
B)  Different perspectives 
C)  Domination by a few 
D)  Groupthink 
E)  Goal displacement

Question 4

A group should always make decisions with legal ramifications.

Accepted Answer

A) True 
 B)False

Question 5

An example of operating under a condition of ____ is a caterer who must make buying decisions on incomplete but reliable factual information about the company's need for food and supplies.

Accepted Answer

A)  certainty 
B)  objectivity 
C)  ambiguity 
D)  uncertainty 
E)  risk 
A)  certainty 
B)  objectivity 
C)  ambiguity 
D)  uncertainty 
E)  risk

Question 6

____ is a statement that identifies the situation in which a decision is required and specifies how the decision will be made.

Accepted Answer

A)  A nonprogrammed decision 
B)  A stakeholder audit 
C)  A subjection scenario 
D)  Collaborative computing 
E)  A decision rule 
A)  A nonprogrammed decision 
B)  A stakeholder audit 
C)  A subjection scenario 
D)  Collaborative computing 
E)  A decision rule

Question 7

Describe the Law of unintended consequences and explain why this is relevant to managers.

Accepted Answer

The law of unintended consequences state

Question 8

When little or no reliable factual information is available, a condition of ____ exists.

Accepted Answer

A)  risk 
B)  objectivity 
C)  certainty 
D)  uncertainty 
E)  programmed situation 
A)  risk 
B)  objectivity 
C)  certainty 
D)  uncertainty 
E)  programmed situation

Question 9

The development of tools, processes, systems, structures, and cultures explicitly to improve the creation, sharing, and use of knowledge critical for decision making refers to

Accepted Answer

A)  knowledge management. 
B)  decision development. 
C)  ethical rationalization. 
D)  collaborative computing. 
E)  forecasting. 
A)  knowledge management. 
B)  decision development. 
C)  ethical rationalization. 
D)  collaborative computing. 
E)  forecasting.

Question 10

Which of these is the tendency of individuals and organizations to get locked into losing courses of action because quitting is personally and socially difficult?

Accepted Answer

A)  Escalation of commitment 
B)  Framing error 
C)  Auction fever 
D)  Satisficing 
E)  Overconfidence 
A)  Escalation of commitment 
B)  Framing error 
C)  Auction fever 
D)  Satisficing 
E)  Overconfidence

Question 11

Which one of the eight sources of decision complexity is likely to create conflict over ethical issues?

Accepted Answer

A)  Interdisciplinary input 
B)  Risk and uncertainty 
C)  Intangibles 
D)  Value judgments 
E)  Long-term implications 
A)  Interdisciplinary input 
B)  Risk and uncertainty 
C)  Intangibles 
D)  Value judgments 
E)  Long-term implications

Question 12

What kind of knowledge is found in verbal, textual, visual, or numerical form?

Accepted Answer

A)  Implicit 
B)  Tacit 
C)  Explicit 
D)  Nonverbal 
E)  Contextual 
A)  Implicit 
B)  Tacit 
C)  Explicit 
D)  Nonverbal 
E)  Contextual

Question 13

Creativity is an inborn trait; it cannot be learned.

Accepted Answer

A) True 
 B)False

Question 14

Jack works in the purchasing department of a hotel, and he is in charge of making supply reorder decisions. These decisions are considered ____ decisions.

Accepted Answer

A)  organizational 
B)  passive 
C)  spontaneous 
D)  programmed 
E)  nonprogrammed 
A)  organizational 
B)  passive 
C)  spontaneous 
D)  programmed 
E)  nonprogrammed

Question 15

Caroline has been a management consultant for five years. Her boss describes her as having a tremendous "feel" for the job, and as someone who is "in the zone" when timing is most crucial. Caroline possesses what kind of knowledge?

Accepted Answer

A)  Explicit knowledge 
B)  Collaborative knowledge 
C)  Programmed knowledge 
D)  Predictive knowledge 
E)  Tacit knowledge 
A)  Explicit knowledge 
B)  Collaborative knowledge 
C)  Programmed knowledge 
D)  Predictive knowledge 
E)  Tacit knowledge

Question 16

Boeing, the world's largest airplane manufacturer, outsourced the design and build of airplane sections for the 787 Dreamliner rather use the old "build-to-print". This new program, designed to reduce assembly time to one-tenth the normal time was a _____________.

Accepted Answer

A)  huge success. 
B)  substantial time and money saver. 
C)  disaster. 
D)  historical milestone in go-to-market assembly. 
E)  strategic success because of the comprehensive understanding of the conditions. 
A)  huge success. 
B)  substantial time and money saver. 
C)  disaster. 
D)  historical milestone in go-to-market assembly. 
E)  strategic success because of the comprehensive understanding of the conditions.

Question 17

According to the general decision-making model, what should a manager do if a decision is not a routine one?

Accepted Answer

A)  Formulate a decision rule 
B)  Scan the internal situation 
C)  Scan the external situation 
D)  Engage in problem solving 
E)  Follow existing programmed decision rules 
A)  Formulate a decision rule 
B)  Scan the internal situation 
C)  Scan the external situation 
D)  Engage in problem solving 
E)  Follow existing programmed decision rules

Question 18

Which term is closely associated with collaborative computing?

Accepted Answer

A)  Group authoring 
B)  Calendar management 
C)  Groupware 
D)  Videoconferencing 
E)  Artificial intelligence 
A)  Group authoring 
B)  Calendar management 
C)  Groupware 
D)  Videoconferencing 
E)  Artificial intelligence

Question 19

____ is involved in the first step of managerial problem solving.

Accepted Answer

A)  Escalation of commitment 
B)  Pinpointing the cause of the problem 
C)  Finding the best cost-benefit relationship 
D)  Identifying the problem 
E)  Selecting a solution 
A)  Escalation of commitment 
B)  Pinpointing the cause of the problem 
C)  Finding the best cost-benefit relationship 
D)  Identifying the problem 
E)  Selecting a solution

Question 20

Determining probabilities, feasibilities, time estimates, and payoffs refers to which aspect of decision typically assigned to groups?

Accepted Answer

A)  Estimating components of the decision situation 
B)  Choosing an alternative 
C)  Designing alternatives 
D)  Identifying components of the decision situation 
E)  Analyzing the problem 
A)  Estimating components of the decision situation 
B)  Choosing an alternative 
C)  Designing alternatives 
D)  Identifying components of the decision situation 
E)  Analyzing the problem

Groupware is also known as collaborative computing.

What are the two basic information-processing styles?

____ is not among the disadvantages of group-aided decision making.

A group should always make decisions with legal ramifications.

An example of operating under a condition of ____ is a caterer who must make buying decisions on incomplete but reliable factual information about the company's need for food and supplies.

____ is a statement that identifies the situation in which a decision is required and specifies how the decision will be made.

Describe the Law of unintended consequences and explain why this is relevant to managers.

When little or no reliable factual information is available, a condition of ____ exists.

The development of tools, processes, systems, structures, and cultures explicitly to improve the creation, sharing, and use of knowledge critical for decision making refers to

Which of these is the tendency of individuals and organizations to get locked into losing courses of action because quitting is personally and socially difficult?

Which one of the eight sources of decision complexity is likely to create conflict over ethical issues?

What kind of knowledge is found in verbal, textual, visual, or numerical form?

Creativity is an inborn trait; it cannot be learned.

Jack works in the purchasing department of a hotel, and he is in charge of making supply reorder decisions. These decisions are considered ____ decisions.

Caroline has been a management consultant for five years. Her boss describes her as having a tremendous "feel" for the job, and as someone who is "in the zone" when timing is most crucial. Caroline possesses what kind of knowledge?

Boeing, the world's largest airplane manufacturer, outsourced the design and build of airplane sections for the 787 Dreamliner rather use the old "build-to-print". This new program, designed to reduce assembly time to one-tenth the normal time was a _____________.

According to the general decision-making model, what should a manager do if a decision is not a routine one?

Which term is closely associated with collaborative computing?

____ is involved in the first step of managerial problem solving.

Determining probabilities, feasibilities, time estimates, and payoffs refers to which aspect of decision typically assigned to groups?

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 8: Decision Making and Creative Problem Solving

Groupware is also known as collaborative computing.

What are the two basic information-processing styles?

____ is not among the disadvantages of group-aided decision making.

A group should always make decisions with legal ramifications.

An example of operating under a condition of ____ is a caterer who must make buying decisions on incomplete but reliable factual information about the company's need for food and supplies.

____ is a statement that identifies the situation in which a decision is required and specifies how the decision will be made.

Describe the Law of unintended consequences and explain why this is relevant to managers.

When little or no reliable factual information is available, a condition of ____ exists.

The development of tools, processes, systems, structures, and cultures explicitly to improve the creation, sharing, and use of knowledge critical for decision making refers to

Which of these is the tendency of individuals and organizations to get locked into losing courses of action because quitting is personally and socially difficult?

Which one of the eight sources of decision complexity is likely to create conflict over ethical issues?

What kind of knowledge is found in verbal, textual, visual, or numerical form?

Creativity is an inborn trait; it cannot be learned.

Jack works in the purchasing department of a hotel, and he is in charge of making supply reorder decisions. These decisions are considered ____ decisions.

Caroline has been a management consultant for five years. Her boss describes her as having a tremendous "feel" for the job, and as someone who is "in the zone" when timing is most crucial. Caroline possesses what kind of knowledge?

Boeing, the world's largest airplane manufacturer, outsourced the design and build of airplane sections for the 787 Dreamliner rather use the old "build-to-print". This new program, designed to reduce assembly time to one-tenth the normal time was a _____________.

According to the general decision-making model, what should a manager do if a decision is not a routine one?

Which term is closely associated with collaborative computing?

____ is involved in the first step of managerial problem solving.

Determining probabilities, feasibilities, time estimates, and payoffs refers to which aspect of decision typically assigned to groups?

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters