Exam 11: Communicating in the Internet Age

Social networking activity by employees on the job is commonplace, controversial and poorly controlled suggesting that companies should develop policy guidelines for using social networking sites at work.

In today's team-oriented organizations, communication skills are more important than ever because of

According to the Lengel-Daft Contingency Model of Media Selection, ____ is a rich medium because it facilitates ____.

Some sort of verbal or nonverbal feedback from the receiver to the sender is required to complete the communication process.

Kevin has been tasked with preparing a formal exit interview program for his company. He should include all of the following categories in is interview template except _____________.

Surveys of employees' attitudes and opinions are a form of upward communication..

To become a more effective listener, a person should not tolerate silence, instead, keep the conversation going with dialogue.

Clinton Kelly, co-host of The Learning Channel's What Not to Wear, suggests that employees follow the dress for success model and dress like Lady Gaga to get noticed.

Managers who employ the tell and sell communication strategy apply the "more is better" strategy.

Users of Clampitt's spray and pray communication strategy would likely say

A major complaint critics have about an open-door policy is that it

Which of these refers to an organization's unofficial and informal communication system?

Laurence Peters Laurence is determined to become a better communicator. The problem is he has no clue where to start and what to do. He has come to you for guidance. -Refer to Laurence Peters. Which of these is not one of the suggestions for effective writing?

Oil services contractor Halliburton uses information from exit interviews to reprimand negligent and ineffective managers.

Why is media selection so important in the communication process?

Which of these is not a suggestion by Joan Tunstall for composing a CLEAR e-mail message?

Information overload is a problem for many managers today but not for those working at Home Depot. Home Depot addressed the information overload problem by reducing the number of reports and messages sent to managers from as many as 200 emails per day down to just one a day.

Another name for the organization's informal and unofficial communication system is the "cyber connection."

While teaching a class in Abu Dhabi, New York University president John Sexton wanted to manage his non-verbal communication in a culturally sensitive way. Therefore, he traded in his typical bear hug greeting for a __________, a less offensive gesture in the Middle East.

According to an international study, there is a strong correlation between effective communication and high levels of employee engagement.