Question 1

In a 2010 survey of more than 1,000 people 49 percent felt that most company meetings are a waste of time.

Accepted Answer

A) True 
 B)False

Question 2

____ interferes with the normal flow of understanding during the communication process.

Accepted Answer

A)  Noise 
B)  Semantics 
C)  Telecommuting 
D)  Media richness 
E)  Grapevine distortion 
A)  Noise 
B)  Semantics 
C)  Telecommuting 
D)  Media richness 
E)  Grapevine distortion

Question 3

According to employee surveys, timely and personal _____________ from management are important.

Accepted Answer

A)  bonuses 
B)  raises 
C)  promotions 
D)  feedback 
E)  text messages 
A)  bonuses 
B)  raises 
C)  promotions 
D)  feedback 
E)  text messages

Question 4

One's personal thoughts are translated into words during which part of the basic communication process?

Accepted Answer

A)  Decoding 
B)  Encoding 
C)  Perception 
D)  Selecting a medium 
E)  Eliminating noise 
A)  Decoding 
B)  Encoding 
C)  Perception 
D)  Selecting a medium 
E)  Eliminating noise

Question 5

Which of these is a useful method for getting feedback from departing employees?

Accepted Answer

A)  Third-party mediation 
B)  Suggestion systems 
C)  Arbitration 
D)  Outplacement 
E)  Exit interviews 
A)  Third-party mediation 
B)  Suggestion systems 
C)  Arbitration 
D)  Outplacement 
E)  Exit interviews

Question 6

Tips for effective listening include: paraphrasing what has been said.

Accepted Answer

A) True 
 B)False

Question 7

According to an American Management Association study, two-thirds of employers surveyed said they monitored their employees' Internet and e-mail use.

Accepted Answer

A) True 
 B)False

Question 8

Which of Clampitt's communication strategies should managers use as much as possible? Why?

Accepted Answer

Underscore and explore, becaus

Question 9

Communication involves the interpersonal transfer of ____ and ____.

Accepted Answer

A)  authority; responsibility 
B)  sender; receiver 
C)  social; political activities 
D)  encoding; decoding 
E)  information; understanding 
A)  authority; responsibility 
B)  sender; receiver 
C)  social; political activities 
D)  encoding; decoding 
E)  information; understanding

Question 10

Thanks to mobile Internet technology employees can _______________, the ability to work from anywhere.

Accepted Answer

A)  home-work 
B)  techwork 
C)  teleconference 
D)  daydream 
E)  telework 
A)  home-work 
B)  techwork 
C)  teleconference 
D)  daydream 
E)  telework

Question 11

The purpose of encoding is to translate internal thought patterns into a language or code that the intended receiver of the message will probably understand.

Accepted Answer

A) True 
 B)False

Question 12

In unionized organizations, which description most accurately portrays the formal grievance process?

Accepted Answer

A)  Ineffective thing of the past 
B)  Third party mediation 
C)  Too little, too late 
D)  One strike and you're out 
E)  Multi-step appeal process 
A)  Ineffective thing of the past 
B)  Third party mediation 
C)  Too little, too late 
D)  One strike and you're out 
E)  Multi-step appeal process

Question 13

Media richness involves the capacity to

Accepted Answer

A)  achieve organizational results. 
B)  justify decisions. 
C)  build personal relationships. 
D)  convey information and promote learning. 
E)  convince and persuade. 
A)  achieve organizational results. 
B)  justify decisions. 
C)  build personal relationships. 
D)  convey information and promote learning. 
E)  convince and persuade.

Question 14

When selecting a communication strategy appropriate to the situation, managers need to follow all of these guidelines except

Accepted Answer

A)  use identify and reply sparingly. 
B)  avoid spray and pray. 
C)  avoid underscore and explore. 
D)  use underscore and explore as much as possible. 
E)  use tell and sell sparingly. 
A)  use identify and reply sparingly. 
B)  avoid spray and pray. 
C)  avoid underscore and explore. 
D)  use underscore and explore as much as possible. 
E)  use tell and sell sparingly.

Question 15

Although the communication medium is important, it is not part of the basic communication process.

Accepted Answer

A) True 
 B)False

Question 16

Most of the impact of our face-to-face communication comes from body language.

Accepted Answer

A) True 
 B)False

Question 17

According to Clampitt's Communication Strategy Continuum, in the withhold and uphold communication strategy, managers tell what they think people need to know only when they believe people need to know it.

Accepted Answer

A) True 
 B)False

Question 18

Which of these is the organizational equivalent of a large lecture session where passive receivers are showered with information in the hope that some of it will stick?

Accepted Answer

A)  Spray and pray 
B)  Tell and sell 
C)  Underscore and explore 
D)  Identify and reply 
E)  Withhold and uphold 
A)  Spray and pray 
B)  Tell and sell 
C)  Underscore and explore 
D)  Identify and reply 
E)  Withhold and uphold

Question 19

What are some examples of nonverbal communication? Why is it important to be aware of cultural differences if you are working with a multi-national group of employees?

Accepted Answer

Nonverbal communication is often referre

Question 20

A potential problem with telecommuting is the fear of being overlooked at promotion time.

Accepted Answer

A) True 
 B)False

In a 2010 survey of more than 1,000 people 49 percent felt that most company meetings are a waste of time.

____ interferes with the normal flow of understanding during the communication process.

According to employee surveys, timely and personal _____________ from management are important.

One's personal thoughts are translated into words during which part of the basic communication process?

Which of these is a useful method for getting feedback from departing employees?

Tips for effective listening include: paraphrasing what has been said.

According to an American Management Association study, two-thirds of employers surveyed said they monitored their employees' Internet and e-mail use.

Which of Clampitt's communication strategies should managers use as much as possible? Why?

Communication involves the interpersonal transfer of and .

Thanks to mobile Internet technology employees can _______________, the ability to work from anywhere.

The purpose of encoding is to translate internal thought patterns into a language or code that the intended receiver of the message will probably understand.

In unionized organizations, which description most accurately portrays the formal grievance process?

Media richness involves the capacity to

When selecting a communication strategy appropriate to the situation, managers need to follow all of these guidelines except

Although the communication medium is important, it is not part of the basic communication process.

Most of the impact of our face-to-face communication comes from body language.

According to Clampitt's Communication Strategy Continuum, in the withhold and uphold communication strategy, managers tell what they think people need to know only when they believe people need to know it.

Which of these is the organizational equivalent of a large lecture session where passive receivers are showered with information in the hope that some of it will stick?

What are some examples of nonverbal communication? Why is it important to be aware of cultural differences if you are working with a multi-national group of employees?

A potential problem with telecommuting is the fear of being overlooked at promotion time.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 11: Communicating in the Internet Age

In a 2010 survey of more than 1,000 people 49 percent felt that most company meetings are a waste of time.

____ interferes with the normal flow of understanding during the communication process.

According to employee surveys, timely and personal _____________ from management are important.

One's personal thoughts are translated into words during which part of the basic communication process?

Which of these is a useful method for getting feedback from departing employees?

Tips for effective listening include: paraphrasing what has been said.

According to an American Management Association study, two-thirds of employers surveyed said they monitored their employees' Internet and e-mail use.

Which of Clampitt's communication strategies should managers use as much as possible? Why?

Communication involves the interpersonal transfer of ____ and ____.

Thanks to mobile Internet technology employees can _______________, the ability to work from anywhere.

The purpose of encoding is to translate internal thought patterns into a language or code that the intended receiver of the message will probably understand.

In unionized organizations, which description most accurately portrays the formal grievance process?

Media richness involves the capacity to

When selecting a communication strategy appropriate to the situation, managers need to follow all of these guidelines except

Although the communication medium is important, it is not part of the basic communication process.

Most of the impact of our face-to-face communication comes from body language.

According to Clampitt's Communication Strategy Continuum, in the withhold and uphold communication strategy, managers tell what they think people need to know only when they believe people need to know it.

Which of these is the organizational equivalent of a large lecture session where passive receivers are showered with information in the hope that some of it will stick?

What are some examples of nonverbal communication? Why is it important to be aware of cultural differences if you are working with a multi-national group of employees?

A potential problem with telecommuting is the fear of being overlooked at promotion time.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Communication involves the interpersonal transfer of and .