Exam 11: Communicating in the Internet Age

Periods of silence can carry meaning. For example silence may indicate all of the following except_________________.

Managers demonstrate that they are sympathetic listeners by

Exit interviews can provide honest and valuable feedback as a form of upward communication.

Managers rely on words, gestures, or other symbols for encoding.

Essentially, communication is what type of process?

Good writing is clearly part of the encoding step in the basic communication process.

Successful_________, is more likely if the receiver of a message know the jargon and terminology used in the message.

Drew is a new manager at Yes2Tech. He has been told a lot about the grapevine by other managers. What advice would you give Drew about the grapevine?

North America and Europe are defined as high-context cultures, meaning that the verbal content of a message is more important than the medium.

Caterpillar's publications editor offered four helpful reminders for effective writing. These include: keeping words simple, write concisely, be specific, and focus on content not composition.

According to the Lengel-Daft Contingency Model of Media Selection, face-to-face communication ranks highest on the media richness hierarchy.

Lean media is most appropriate for conveying routine information such as an email announcement reminding everyone that the office will be closed for the 4th of July holiday.

Cross-cultural training alerts employees bound for foreign assignments to monitor their nonverbal gestures carefully.

At the Lodge at Vail in Colorado, management uses the Wofgang's Lunch Gang program to show employees they are valued. Through this program every employee gets a chance to have lunch with the hotel manager to share their ideas.

Facial expressions, posture, and vocal intonations are all elements of nonverbal communication..

In recent years, upward communication has dropped in importance.

____ has been called the forgotten factor in communication skills training.

Experts estimate that about 75 percent of grapevine communication is accurate and a recent study revealed that there is more positive gossip than negative gossip in the workplace.

Chris, the lead engineer at an alternative energy firm, wants to develop an upward communication technique that will help him harvest valuable knowledge from retiring experts. Which method is recommended?

The digital revolution is leading tech savvy companies like global real estate CB Richard Ellis (CBRE) to provide virtual desktops that allow employees to access business applications from any device anywhere.