Question 1

According to Clampitt's communication strategy model, secrecy and control are paramount in ___________type of communication strategy,

Accepted Answer

A)  identify and reply 
B)  underscore and explore 
C)  tell and sell 
D)  spray and pray 
E)  withhold and uphold 
A)  identify and reply 
B)  underscore and explore 
C)  tell and sell 
D)  spray and pray 
E)  withhold and uphold

Question 2

Kata is the owner of a large plumbing supply company. She wants to develop regular meetings in which executives analyze and decide the big critical issues that will affect the bottom line. How often should these meetings be held?

Accepted Answer

A)  Monthly 
B)  Weekly 
C)  Daily 
D)  Quarterly 
E)  Annually 
A)  Monthly 
B)  Weekly 
C)  Daily 
D)  Quarterly 
E)  Annually

Question 3

Saminda, a manager at Sunwear Inc, needs to tell Roger he has been laid off. According to the Lengel-Daft Contingency Model of Media Selection, he should use a rich medium. As a communication consultant, which would you recommend?

Accepted Answer

A)  A face-to-face meeting 
B)  A voice mail message 
C)  A videotape presentation 
D)  A brief memo 
E)  General e-mail 
A)  A face-to-face meeting 
B)  A voice mail message 
C)  A videotape presentation 
D)  A brief memo 
E)  General e-mail

Question 4

The withhold and uphold communication strategy should be used as much as possible.

Accepted Answer

A) True 
 B)False

Question 5

According to one expert, body language is responsible for about ____ percent of the impact in face-to-face communication.

Accepted Answer

A)  93 
B)  7 
C)  99 
D)  50 
E)  66 
A)  93 
B)  7 
C)  99 
D)  50 
E)  66

Question 6

Cliff is a manager at Cardinal's Outdoor Adventures. He wants to implement a new communication strategy within the organization that provides for the exchange of key information and issues in a two-way format. Which of Clampitt's communication strategies would you suggest?

Accepted Answer

A)  Identify and reply 
B)  Tell and sell 
C)  Spray and pray 
D)  Withhold and uphold 
E)  Underscore and explore 
A)  Identify and reply 
B)  Tell and sell 
C)  Spray and pray 
D)  Withhold and uphold 
E)  Underscore and explore

Question 7

________________ feedback to and form managers is a basic building block of good interpersonal relations.

Accepted Answer

A)  Positive nonverbal 
B)  Quarterly 
C)  Daily 
D)  Critical 
E)  Uninvited 
A)  Positive nonverbal 
B)  Quarterly 
C)  Daily 
D)  Critical 
E)  Uninvited

Question 8

A CLEAR e-mail message should be Concise, Logical, Empathetic, Action-oriented and _____.

Accepted Answer

A)  Repetitive 
B)  Realistic 
C)  Right 
D)  Reactionary 
E)  Reoccurring 
A)  Repetitive 
B)  Realistic 
C)  Right 
D)  Reactionary 
E)  Reoccurring

Question 9

One of your co-workers continues to send lengthy, disorganized, and all together confusing emails. What advice would you give your co-worker for composing a CLEAR e-mail message?

Accepted Answer

The message should b

Question 10

Laurence Peters
Laurence is determined to become a better communicator. The problem is he has no clue where to start and what to do. He has come to you for guidance.
-Refer to Laurence Peters. The first area you choose to address is listening as this is the communication skill that frequently gets overlooked in training. Which of these is not a practical tip for effective listening?

Accepted Answer

A)  Tolerate silence 
B)  Summarize 
C)  Ask simple yes-or-no questions 
D)  Show emotions to demonstrate you are an effective listener 
E)  Paraphrase 
A)  Tolerate silence 
B)  Summarize 
C)  Ask simple yes-or-no questions 
D)  Show emotions to demonstrate you are an effective listener 
E)  Paraphrase

Question 11

Which of these is a communication technology that has opened employment opportunities for isolated segments of the labor force, such as people with disabilities and prison inmates?

Accepted Answer

A)  Cybernetics 
B)  Videoconferencing 
C)  Teleconferencing 
D)  Distributed data processing 
E)  Telecommuting/Teleworking 
A)  Cybernetics 
B)  Videoconferencing 
C)  Teleconferencing 
D)  Distributed data processing 
E)  Telecommuting/Teleworking

Question 12

Feedback is one of the essential links in the basic communication process.

Accepted Answer

A) True 
 B)False

Question 13

A negative attitude, misperception, and partial hearing loss are all examples of noise in the basic communication process.

Accepted Answer

A) True 
 B)False

Question 14

All Organic Inc
All Organic Inc is located in Cedar Springs, Iowa, however, they have partners all over the world. Up until now, Tim Montoya the company CEO and Chairman of the board, has been flying to meet with their key partners. With the rising cost of fuel, airline tickets and the cost of travel have become increasingly more expensive. He values the face-to-face meetings but feels it has become too expensive. Tim is also planning to promote his operations manager, Ellen Padroa to CEO while he maintains his role as chairman. One of his concerns about Ellen is her lack of international experience.
-Refer to All Organic Inc. Tim is concerned about Ellen's lack of international experience. To set her up for success one of the things Tim should tell her is that ___________________.

Accepted Answer

A)  the thumbs-up sign is universally recognized as a non-verbal message to keep up the good work 
B)  in high-context cultures such as Asia and the Middle East face-to-face interaction is essential 
C)  in high-context cultures such as Europe face-to-face interaction is essential 
D)  in high-context cultures such as Asia and the Middle East the content of the message is more important than the delivery 
E)  videoconferencing should never be used with low-context cultures such as Europe 
A)  the thumbs-up sign is universally recognized as a non-verbal message to keep up the good work 
B)  in high-context cultures such as Asia and the Middle East face-to-face interaction is essential 
C)  in high-context cultures such as Europe face-to-face interaction is essential 
D)  in high-context cultures such as Asia and the Middle East the content of the message is more important than the delivery 
E)  videoconferencing should never be used with low-context cultures such as Europe

Question 15

All Organic Inc
All Organic Inc is located in Cedar Springs, Iowa, however, they have partners all over the world. Up until now, Tim Montoya the company CEO and Chairman of the board, has been flying to meet with their key partners. With the rising cost of fuel, airline tickets and the cost of travel have become increasingly more expensive. He values the face-to-face meetings but feels it has become too expensive. Tim is also planning to promote his operations manager, Ellen Padroa to CEO while he maintains his role as chairman. One of his concerns about Ellen is her lack of international experience.
-Refer to All Organic, Inc. When Tim meets with Ellen, which of the following behaviors would communicate to her the unspoken message "I want to be helpful"?

Accepted Answer

A)  Keeping steady eye contact while peering over the tops of his glasses 
B)  Expelling air and clearing his throat 
C)  Smiling and unfolding his arms from across his chest 
D)  Standing behind a desk and leaning palms down on the desk 
E)  Maintaining an erect stance 
A)  Keeping steady eye contact while peering over the tops of his glasses 
B)  Expelling air and clearing his throat 
C)  Smiling and unfolding his arms from across his chest 
D)  Standing behind a desk and leaning palms down on the desk 
E)  Maintaining an erect stance

Question 16

Catrina is preparing for her first job interview after graduating from college. She is reminded to "dress for success" as this is a form of ____________ during her interview.

Accepted Answer

A)  feedback. 
B)  noise. 
C)  nonverbal communication. 
D)  verbal communication. 
E)  facial language. 
A)  feedback. 
B)  noise. 
C)  nonverbal communication. 
D)  verbal communication. 
E)  facial language.

Question 17

By definition, communication involves the transfer of information and understanding from one person to another person.

Accepted Answer

A) True 
 B)False

Question 18

The ____ communication strategy is similar to the Theory X command-and-control style of management.

Accepted Answer

A)  identify and reply 
B)  tell and sell 
C)  underscore and undermine 
D)  withhold and uphold 
E)  spray and pray 
A)  identify and reply 
B)  tell and sell 
C)  underscore and undermine 
D)  withhold and uphold 
E)  spray and pray

Question 19

Eddrick lost his contact lenses over the week-end, as a result, on Monday morning he could not read the figures that were being presented during a budget meeting. This is an example of

Accepted Answer

A)  negative feedback. 
B)  psychosocial problems. 
C)  encoder problems. 
D)  noise. 
E)  poor choice of medium. 
A)  negative feedback. 
B)  psychosocial problems. 
C)  encoder problems. 
D)  noise. 
E)  poor choice of medium.

Question 20

A live television or broadband Internet exchange between people in different locations is called a(n)

Accepted Answer

A)  videoconference. 
B)  closed-system e-mail. 
C)  teleconference. 
D)  telemetric display. 
E)  off-network television system. 
A)  videoconference. 
B)  closed-system e-mail. 
C)  teleconference. 
D)  telemetric display. 
E)  off-network television system.

According to Clampitt's communication strategy model, secrecy and control are paramount in ___________type of communication strategy,

Kata is the owner of a large plumbing supply company. She wants to develop regular meetings in which executives analyze and decide the big critical issues that will affect the bottom line. How often should these meetings be held?

Saminda, a manager at Sunwear Inc, needs to tell Roger he has been laid off. According to the Lengel-Daft Contingency Model of Media Selection, he should use a rich medium. As a communication consultant, which would you recommend?

The withhold and uphold communication strategy should be used as much as possible.

According to one expert, body language is responsible for about ____ percent of the impact in face-to-face communication.

Cliff is a manager at Cardinal's Outdoor Adventures. He wants to implement a new communication strategy within the organization that provides for the exchange of key information and issues in a two-way format. Which of Clampitt's communication strategies would you suggest?

________________ feedback to and form managers is a basic building block of good interpersonal relations.

A CLEAR e-mail message should be Concise, Logical, Empathetic, Action-oriented and _____.

One of your co-workers continues to send lengthy, disorganized, and all together confusing emails. What advice would you give your co-worker for composing a CLEAR e-mail message?

Which of these is a communication technology that has opened employment opportunities for isolated segments of the labor force, such as people with disabilities and prison inmates?

Feedback is one of the essential links in the basic communication process.

A negative attitude, misperception, and partial hearing loss are all examples of noise in the basic communication process.

Catrina is preparing for her first job interview after graduating from college. She is reminded to "dress for success" as this is a form of ____________ during her interview.

By definition, communication involves the transfer of information and understanding from one person to another person.

The ____ communication strategy is similar to the Theory X command-and-control style of management.

Eddrick lost his contact lenses over the week-end, as a result, on Monday morning he could not read the figures that were being presented during a budget meeting. This is an example of

A live television or broadband Internet exchange between people in different locations is called a(n)

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 11: Communicating in the Internet Age

According to Clampitt's communication strategy model, secrecy and control are paramount in ___________type of communication strategy,

Kata is the owner of a large plumbing supply company. She wants to develop regular meetings in which executives analyze and decide the big critical issues that will affect the bottom line. How often should these meetings be held?

Saminda, a manager at Sunwear Inc, needs to tell Roger he has been laid off. According to the Lengel-Daft Contingency Model of Media Selection, he should use a rich medium. As a communication consultant, which would you recommend?

The withhold and uphold communication strategy should be used as much as possible.

According to one expert, body language is responsible for about ____ percent of the impact in face-to-face communication.

Cliff is a manager at Cardinal's Outdoor Adventures. He wants to implement a new communication strategy within the organization that provides for the exchange of key information and issues in a two-way format. Which of Clampitt's communication strategies would you suggest?

________________ feedback to and form managers is a basic building block of good interpersonal relations.

A CLEAR e-mail message should be Concise, Logical, Empathetic, Action-oriented and _____.

One of your co-workers continues to send lengthy, disorganized, and all together confusing emails. What advice would you give your co-worker for composing a CLEAR e-mail message?

Which of these is a communication technology that has opened employment opportunities for isolated segments of the labor force, such as people with disabilities and prison inmates?

Feedback is one of the essential links in the basic communication process.

A negative attitude, misperception, and partial hearing loss are all examples of noise in the basic communication process.

Catrina is preparing for her first job interview after graduating from college. She is reminded to "dress for success" as this is a form of ____________ during her interview.

By definition, communication involves the transfer of information and understanding from one person to another person.

The ____ communication strategy is similar to the Theory X command-and-control style of management.

Eddrick lost his contact lenses over the week-end, as a result, on Monday morning he could not read the figures that were being presented during a budget meeting. This is an example of

A live television or broadband Internet exchange between people in different locations is called a(n)

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters