Exam 11: Communicating in the Internet Age
Exam 1: Managers and Entrepreneurs151 Questions
Exam 2: The Evolution of Management Thought163 Questions
Exam 3: The Changing Environment of Management: Diversity, Global Economy, and Technology158 Questions
Exam 4: International Management and Cross-Cultural Competence160 Questions
Exam 5: Managements Social and Ethical Responsibilities164 Questions
Exam 6: The Basics of Planning and Project Management168 Questions
Exam 7: Strategic Management: Planning for Long-Term Success168 Questions
Exam 8: Decision Making and Creative Problem Solving163 Questions
Exam 9: Organizations: Effectiveness, Design, and Cultures129 Questions
Exam 10: Human Resource Management157 Questions
Exam 11: Communicating in the Internet Age165 Questions
Exam 12: Motivating Job Performance176 Questions
Exam 13: Group Dynamics and Teamwork169 Questions
Exam 14: Influence, Power, and Leadership157 Questions
Exam 15: Change, Conflict, and Negotiation160 Questions
Exam 16: Organizational Control and Quality Improvement162 Questions
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According to Clampitt's communication strategy model, secrecy and control are paramount in ___________type of communication strategy,
(Multiple Choice)
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Kata is the owner of a large plumbing supply company. She wants to develop regular meetings in which executives analyze and decide the big critical issues that will affect the bottom line. How often should these meetings be held?
(Multiple Choice)
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Saminda, a manager at Sunwear Inc, needs to tell Roger he has been laid off. According to the Lengel-Daft Contingency Model of Media Selection, he should use a rich medium. As a communication consultant, which would you recommend?
(Multiple Choice)
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The withhold and uphold communication strategy should be used as much as possible.
(True/False)
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According to one expert, body language is responsible for about ____ percent of the impact in face-to-face communication.
(Multiple Choice)
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Cliff is a manager at Cardinal's Outdoor Adventures. He wants to implement a new communication strategy within the organization that provides for the exchange of key information and issues in a two-way format. Which of Clampitt's communication strategies would you suggest?
(Multiple Choice)
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________________ feedback to and form managers is a basic building block of good interpersonal relations.
(Multiple Choice)
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A CLEAR e-mail message should be Concise, Logical, Empathetic, Action-oriented and _____.
(Multiple Choice)
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One of your co-workers continues to send lengthy, disorganized, and all together confusing emails. What advice would you give your co-worker for composing a CLEAR e-mail message?
(Essay)
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Laurence Peters
Laurence is determined to become a better communicator. The problem is he has no clue where to start and what to do. He has come to you for guidance.
-Refer to Laurence Peters. The first area you choose to address is listening as this is the communication skill that frequently gets overlooked in training. Which of these is not a practical tip for effective listening?
(Multiple Choice)
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Which of these is a communication technology that has opened employment opportunities for isolated segments of the labor force, such as people with disabilities and prison inmates?
(Multiple Choice)
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Feedback is one of the essential links in the basic communication process.
(True/False)
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A negative attitude, misperception, and partial hearing loss are all examples of noise in the basic communication process.
(True/False)
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All Organic Inc
All Organic Inc is located in Cedar Springs, Iowa, however, they have partners all over the world. Up until now, Tim Montoya the company CEO and Chairman of the board, has been flying to meet with their key partners. With the rising cost of fuel, airline tickets and the cost of travel have become increasingly more expensive. He values the face-to-face meetings but feels it has become too expensive. Tim is also planning to promote his operations manager, Ellen Padroa to CEO while he maintains his role as chairman. One of his concerns about Ellen is her lack of international experience.
-Refer to All Organic Inc. Tim is concerned about Ellen's lack of international experience. To set her up for success one of the things Tim should tell her is that ___________________.
(Multiple Choice)
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All Organic Inc
All Organic Inc is located in Cedar Springs, Iowa, however, they have partners all over the world. Up until now, Tim Montoya the company CEO and Chairman of the board, has been flying to meet with their key partners. With the rising cost of fuel, airline tickets and the cost of travel have become increasingly more expensive. He values the face-to-face meetings but feels it has become too expensive. Tim is also planning to promote his operations manager, Ellen Padroa to CEO while he maintains his role as chairman. One of his concerns about Ellen is her lack of international experience.
-Refer to All Organic, Inc. When Tim meets with Ellen, which of the following behaviors would communicate to her the unspoken message "I want to be helpful"?
(Multiple Choice)
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Catrina is preparing for her first job interview after graduating from college. She is reminded to "dress for success" as this is a form of ____________ during her interview.
(Multiple Choice)
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By definition, communication involves the transfer of information and understanding from one person to another person.
(True/False)
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The ____ communication strategy is similar to the Theory X command-and-control style of management.
(Multiple Choice)
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Eddrick lost his contact lenses over the week-end, as a result, on Monday morning he could not read the figures that were being presented during a budget meeting. This is an example of
(Multiple Choice)
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A live television or broadband Internet exchange between people in different locations is called a(n)
(Multiple Choice)
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