Exam 11: Communicating in the Internet Age

Because of the growing use of cell phones, managers need to be particularly sensitive to the risk of inadvertently broadcasting proprietary company information.

Laurence Peters Laurence is determined to become a better communicator. The problem is he has no clue where to start and what to do. He has come to you for guidance. -Refer to Laurence Peters. If Laurence wants to improve his _________ in the basic communication process, he should work on effective writing.

According to one survey, most employees spend about _________ hours of office time gossiping each year.

Sending an idea from one person to another in a way that will be understood by the receiver is the purpose of the chainlike communication process.

You have just overheard Derrick giving practical tips to a videoconference participant. Which of these tips is bad advice?

When listening to someone, it is impolite to show emotion.

According Maureen Chiquet, Global CEO of Chanel, there are no drawbacks to listening to people.

Which of the following is a False statement regarding communication?

What are some of the potential pro's and con's to telecommuting\teleworking?

According to Clampitt's Communication Strategy Continuum, there are five basic communication strategies: spray and pray, tell and sell, underscore and explore, identify and justify, and restate and explain.

Peering over the tops of eyeglasses sends the message that "I am superior to you."

Which communication strategy do top executives often use when introducing new strategies, merger plans, and reorganizations?

____ makes employees more willing to complete attitude and opinion surveys.

Maureen Chiquet, CEO of Chanel uses effective communication to _________________.

Decoding is the first step in the basic communication process begins.

_________ percent of employees surveyed indicated that they visit social networking sites at least four times a week.

In a study of U.S. government employees, researchers found a positive correlation between suggestions and

With an open-door policy, employees are free to leave work whenever they choose.

Congratulations! You have been hired as a management consultant by Zoom.com They have been experiencing rapid growth over the last year, going from a small 35 employee firm to now having more than 200 employees. Zac Johnson, the CEO, is concerned about losing touch with his employees. You have been asked to help him implement a communication plan to encourage more upward communication. What are the various methods of upward communication that you can recommend to Zac?

Successful decoding is more likely if the receiver knows the language and terminology used in the message.