Question 1

A working knowledge of the characteristics of a mature group can help managers envision a goal for the ____ process.

Accepted Answer

A)  group development 
B)  conflict resolution 
C)  emotional development 
D)  ostracism 
E)  acceptance 
A)  group development 
B)  conflict resolution 
C)  emotional development 
D)  ostracism 
E)  acceptance

Question 2

Social capital involves using social media to build relationships of trust with customers.

Accepted Answer

A) True 
 B)False

Question 3

Which one of these labels does not apply to a group created for the purpose of doing productive work?

Accepted Answer

A)  Team 
B)  Committee 
C)  Informal group 
D)  Work group 
E)  Formal group 
A)  Team 
B)  Committee 
C)  Informal group 
D)  Work group 
E)  Formal group

Question 4

Solay Haircare and Cosmetics
Garrett has been assigned to lead a four-member team responsible for developing new hair care products for Solay. Garrett wants to enhance the group's attractiveness and cohesiveness.
-Refer to Solay Haircare and Cosmetics. Which of these does not enhance group attractiveness and cohesiveness?

Accepted Answer

A)  A common threat in the environment 
B)  A high degree of interaction 
C)  Competition for membership by other groups 
D)  Relatively small size 
E)  Similarity of members 
A)  A common threat in the environment 
B)  A high degree of interaction 
C)  Competition for membership by other groups 
D)  Relatively small size 
E)  Similarity of members

Question 5

An informal group can also be called a team, a committee, or simply a work group.

Accepted Answer

A) True 
 B)False

Question 6

If Marge, from Magnets Inc., desires to enhance group attractiveness and cohesiveness, you should advise her to

Accepted Answer

A)  make all employees work overtime to build their commitment. 
B)  emphasize employees' similarities. 
C)  significantly increase the size of the business. 
D)  use groupthink. 
E)  share an unpleasant experience. 
A)  make all employees work overtime to build their commitment. 
B)  emphasize employees' similarities. 
C)  significantly increase the size of the business. 
D)  use groupthink. 
E)  share an unpleasant experience.

Question 7

Jenny boasts that the members of her work group like one another and really stick together when things get difficult. Her work group can be described as

Accepted Answer

A)  sociotechnical. 
B)  semiformal. 
C)  cohesive. 
D)  lateral. 
E)  socioemotional. 
A)  sociotechnical. 
B)  semiformal. 
C)  cohesive. 
D)  lateral. 
E)  socioemotional.

Question 8

A(n) ____ is a physically dispersed task group that is linked electronically.

Accepted Answer

A)  informal group 
B)  line position group 
C)  virtual team 
D)  IT quality control team 
E)  executive team 
A)  informal group 
B)  line position group 
C)  virtual team 
D)  IT quality control team 
E)  executive team

Question 9

The informal code of silence among police officers effectively keeps them from talking to criminals.

Accepted Answer

A) True 
 B)False

Question 10

Complying with the role expectations and norms perceived by the majority to be appropriate in a particular situation describes conformity.

Accepted Answer

A) True 
 B)False

Question 11

Solay Haircare and Cosmetics
Garrett has been assigned to lead a four-member team responsible for developing new hair care products for Solay. Garrett wants to enhance the group's attractiveness and cohesiveness.
-Refer to Solay Haircare and Cosmetics. What advice should you give to Garrett for enhancing the group's attractiveness and cohesiveness?

Accepted Answer

A)  Share an unpleasant experience 
B)  Encourage intragroup competition 
C)  Make all group participants work overtime to build commitment 
D)  Keep the group small 
E)  Create an unfavorable public image of the group 
A)  Share an unpleasant experience 
B)  Encourage intragroup competition 
C)  Make all group participants work overtime to build commitment 
D)  Keep the group small 
E)  Create an unfavorable public image of the group

Question 12

How can a manager minimize groupthink?

Accepted Answer

Avoid use of groups to rubber-stamp deci

Question 13

What is the first stage of the group development process?

Accepted Answer

A)  Acceptance 
B)  Orientation 
C)  Cohesion 
D)  Alignment 
E)  Conflict and challenge 
A)  Acceptance 
B)  Orientation 
C)  Cohesion 
D)  Alignment 
E)  Conflict and challenge

Question 14

If Angela collects and uses social IOUs, she is engaging in organizational politics.

Accepted Answer

A) True 
 B)False

Question 15

Possible candidates for groupthink are groups that are very cohesive.

Accepted Answer

A) True 
 B)False

Question 16

Alleene
Alleene wants to learn about the group development process from formation to maturity. Using the information on the six stages of group development, how can you help?
-Refer to Alleene. Alleene should know that individual differences are __________ in mature groups.

Accepted Answer

A)  eliminated 
B)  strengthened 
C)  punished 
D)  exploited 
E)  extinguished 
A)  eliminated 
B)  strengthened 
C)  punished 
D)  exploited 
E)  extinguished

Question 17

Carmella has been openly criticized by her co-workers for not following the accepted practice of working late every night. Which of the four reasons why norms are enforced is evident here?

Accepted Answer

A)  To express key values 
B)  To foster competition 
C)  To punish individualists 
D)  To modify role expectations 
E)  To generate obedience 
A)  To express key values 
B)  To foster competition 
C)  To punish individualists 
D)  To modify role expectations 
E)  To generate obedience

Question 18

How do experts describe political behavior at work?

Accepted Answer

A)  Both positive and negative 
B)  Inevitably destructive 
C)  Usually negative 
D)  Mostly positive 
E)  Eventually positive 
A)  Both positive and negative 
B)  Inevitably destructive 
C)  Usually negative 
D)  Mostly positive 
E)  Eventually positive

Question 19

Figuratively speaking, ostracism is the "capital punishment" of group dynamics.

Accepted Answer

A) True 
 B)False

Question 20

The process of complying with role expectations and norms is called

Accepted Answer

A)  conformity. 
B)  ostracism. 
C)  groupthink. 
D)  culture. 
E)  cohesiveness. 
A)  conformity. 
B)  ostracism. 
C)  groupthink. 
D)  culture. 
E)  cohesiveness.

A working knowledge of the characteristics of a mature group can help managers envision a goal for the ____ process.

Social capital involves using social media to build relationships of trust with customers.

Which one of these labels does not apply to a group created for the purpose of doing productive work?

An informal group can also be called a team, a committee, or simply a work group.

If Marge, from Magnets Inc., desires to enhance group attractiveness and cohesiveness, you should advise her to

Jenny boasts that the members of her work group like one another and really stick together when things get difficult. Her work group can be described as

A(n) ____ is a physically dispersed task group that is linked electronically.

The informal code of silence among police officers effectively keeps them from talking to criminals.

Complying with the role expectations and norms perceived by the majority to be appropriate in a particular situation describes conformity.

How can a manager minimize groupthink?

What is the first stage of the group development process?

If Angela collects and uses social IOUs, she is engaging in organizational politics.

Possible candidates for groupthink are groups that are very cohesive.

Alleene Alleene wants to learn about the group development process from formation to maturity. Using the information on the six stages of group development, how can you help? -Refer to Alleene. Alleene should know that individual differences are __________ in mature groups.

Carmella has been openly criticized by her co-workers for not following the accepted practice of working late every night. Which of the four reasons why norms are enforced is evident here?

How do experts describe political behavior at work?

Figuratively speaking, ostracism is the "capital punishment" of group dynamics.

The process of complying with role expectations and norms is called

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

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Exam 13: Group Dynamics and Teamwork

A working knowledge of the characteristics of a mature group can help managers envision a goal for the ____ process.

Social capital involves using social media to build relationships of trust with customers.

Which one of these labels does not apply to a group created for the purpose of doing productive work?

An informal group can also be called a team, a committee, or simply a work group.

If Marge, from Magnets Inc., desires to enhance group attractiveness and cohesiveness, you should advise her to

Jenny boasts that the members of her work group like one another and really stick together when things get difficult. Her work group can be described as

A(n) ____ is a physically dispersed task group that is linked electronically.

The informal code of silence among police officers effectively keeps them from talking to criminals.

Complying with the role expectations and norms perceived by the majority to be appropriate in a particular situation describes conformity.

How can a manager minimize groupthink?

What is the first stage of the group development process?

If Angela collects and uses social IOUs, she is engaging in organizational politics.

Possible candidates for groupthink are groups that are very cohesive.

Alleene Alleene wants to learn about the group development process from formation to maturity. Using the information on the six stages of group development, how can you help? -Refer to Alleene. Alleene should know that individual differences are __________ in mature groups.

Carmella has been openly criticized by her co-workers for not following the accepted practice of working late every night. Which of the four reasons why norms are enforced is evident here?

How do experts describe political behavior at work?

Figuratively speaking, ostracism is the "capital punishment" of group dynamics.

The process of complying with role expectations and norms is called

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Communicating in the Internet Age

Motivating Job Performance

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters