Exam 9: Achieving Operational Excellence and Customer Intimacy:

From your reading of the Southwest Airlines case study, the company implemented a new inventory management system to achieve which of the following six business objectives?

Wal-mart's strategy of continuous replenishment of inventory based on actual customer purchases is an example a pull-based SCM model.

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.

Analyzing customer buying patterns is an example of

When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with

Customer relationship management systems typically provide software and online tools for sales, customer service, and

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

All of the following statements about enterprise applications are True except for

________ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide a greater degree of cross-functional integration than the traditional enterprise applications.

With new flows of information made possible by Web-based tools, supply chain management can more easily follow a(n) ________ model.