Exam 1: Creating Customer Relationships and Value Through Marketing

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The United Way of Greater Toronto (UWGT),like many charities,was sitting on a gold mine of donor data.Unfortunately,UWGT was not certain how to use that information to its greatest advantage.UWGT could blanket past donors with generic mailings,but it could not offer donors information that would convince them to donate to UWGT over other charities.Which of the following tools would be most useful for the nonprofit organization to use?

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In Figure 1-3,"A" represents ________ and "B" represents ________. In Figure 1-3,A represents ________ and B represents ________.   Figure 1-3 Figure 1-3

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A television advertisement shows several teenagers searching through the pantry for something to satisfy their hunger.The pantry offers the teenagers many alternatives-cereal,chips,cookies,and some Cool Mint Chocolate Clif Bars.The ad,which shows the teens happily selecting the Clif Bars,appeals to the consumers' ________ for sustenance to satisfy their hunger and attempts to shape their ________ for the advertised product.

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