Exam 5: Business Communication: Creating and Delivering Messages That Matter

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing.

Maurice, a project manager, organizes a video conference in his office to discuss a new project with his team. During the meeting, his team members complain that his office is freezing cold and that they are not able to focus on the discussion. Which of the following types of communication barriers is Maurice's team experiencing in the given scenario?

A business email should have as many attachments as possible to communicate a message.

Jeffery is asked by his supervisor to prepare a presentation on company policies for the orientation program. Jeffrey covers all essential topics and removes any unnecessary information to avoid confusion. In the given scenario, Jeffery is:

To strike the right tone while writing a business message, it is suggested that an individual:

Martin, the CEO of a company, always uses statements such as "The manager who trusts his employees will earn the respect of his employees" and "The best employee is he who listens to his boss" while addressing his employees. Given this information, it can be concluded that Martin shows _____.

Paulina is constantly distracted by Samantha, her colleague, who always slouches in her chair during meetings, fiddles with papers and pens, and keeps cracking her knuckles while talking. In the given scenario, Paulina gets distracted by _____.

Michael takes his business partner Denver, who hails from a South Asian country, for dinner to a fine-dining restaurant. He assumes that being a Christian, Denver would not have a problem with consuming alcohol. However, Michael is unaware that Denver is a teetotaler. Which of the following biases does Michael show in the given scenario?

George, the CEO of a company, always uses examples from the Bible to convey his messages to his diverse workforce. He also favors employees who can quote verses from the Bible while talking to him. The non-Christian employees of the company, therefore, feel excluded. From the given information, it can be said that George shows _____.

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

In the context of business presentations, to listen better one should begin speaking the moment the presenter stops talking.

David, a German, and Rohit, an Indian, are representing their respective countries in a global summit. Unaware of each other's social practices, both David and Rohit are not able to communicate properly with each other. During lunch, Rohit eats bread with his hand, whereas David uses a fork and knife. This further hampers their impression of each other. Which of the following communication barriers are David and Rohit facing in the given scenario?

During his English class, Ingrid was struggling to focus on the presentation given by his professor as the classroom was freezing cold and his table was creaking. In this scenario, the cold and the table are both _____ to communication.

Which of the following communication channels should ideally be used when you need to reach a large audience with an important message?

Which of the following statements is true of effective business communication?

Rubin, a freelance software developer, has a meeting with an independent bakery owner to discuss a potential project. Before meeting with the client, Rubin does a thorough research on the client's business and the client's educational background. He develops his proposal accordingly, ensuring to use common words instead of technical jargon. In the given scenario, which of the following communication guidelines does Rubin follow?

In American culture, older people tend to experience negative age bias more often than younger people.

Lawrence starts his presentation on a new project by comparing the project to a baby. He states that just as parents are careful while taking care of a new baby, managers should be careful during the initial stages of a project. In the given scenario, which of the following types of hooks does Lawrence use to open his presentation?

Lawrence wants to pursue a law degree in a renowned law school in her city. She writes an application to the dean of the school. However, she is unsure if the dean is male or female, and therefore, she decides to address the dean by his or her official title. In this scenario, which of the following biases is Lawrence avoiding?

Jake begins his presentation on malnutrition by giving an estimate of the amount of food that is wasted every day in the country. This makes the audience more attentive and responsive throughout Jake's presentation. In the given scenario, Jake uses _____ to open his presentation.