Exam 5: Business Communication: Creating and Delivering Messages That Matter

Ideally, the opening of your business presentation will summarize your key points.

In the context of communication barriers,__________can range from a document that looks like a wall of type to a room that's freezing cold.

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?

If you encounter a hostile questioner while giving a presentation, you should avoid:

Erika has an upcoming meeting with a client from whom her firm expects ample number of projects soon. John, Erika's senior manager, tells her to observe the client's body language to determine whether the firm can expect business from him. He also tells her to note whether the client leans forward when listening and if he shows interest in the conversation. Which of the following forms of nonverbal communication is John referring to for determining the success of the conversation between Erika and the client?

When Imex Industries, a European product manufacturing company, started a partnership with a foreign product manufacturing company called Munimez Inc., they both suffered in the initial stages of planning and production because of differences in lingual semantics. In the given scenario, both companies most likely faced _____ to communication.

Maverk, a human resources manager at a multinational company, has to explain the ethical policies of the company to a batch of new employees. To convey that the company has a low power distance, he says, "The manager who loses his temper must apologize." From the given statement, it can be inferred that Maverk does not follow the business communication guideline of _____.

__________has a high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

Kenneth prepares a PowerPoint presentation for the board meeting by adding only the essential information and discarding any unnecessary details that could confuse the board members. He ensures to keep his sentences short but not at the expense of completeness. In the given scenario, which of the following communication guidelines is Jeffrey following?

Herbert, a finance analyst at a company, is asked to deliver a presentation to all employees of the company on the procedure involved in filing tax returns. He ensures to keep the language simple and does not use any financial jargon during the presentation. Instead, he uses commonly known terms to convey the message. Which of the following communication guidelines is Herbert following in the given scenario?

_____, as a communication channel, has the highest level of channel richness and is used when the message to be communicated is personal, emotional, or high-priority.

In the context of the various roles employees take up in an organization, who among the following is least likely to spend most of their time listening?

Kimberly starts a presentation on child safety by sharing that "more than 200 million children today are child laborers, and 73 million of these children are below 10 years. Can we do anything about these numbers?" This makes the audience attentive and responsive throughout the presentation. In the given scenario, which of the following types of hooks does Kimberly use to open her presentation?

Ron, an employee of Orifeon Corporation, is involved in various fraudulent activities. Recently, his team members found out about Ron's behavior and reported it to their manager, Jaden. Jaden decides to discuss this issue with Ron. In this scenario, which of the following communication channels is Jaden most likely to use?

Which of the following practices should ideally be followed when giving a business presentation?

Brian has decided to supplement his job application to Wendenlt Corporation with a cover letter to the senior manager of human resources. However, he knows neither the name nor the gender of the senior manager he wishes to address. In this scenario, which of the following is the most appropriate way Brian can address the recipient without displaying gender bias?

Effective communication happens when one transmits relevant meaning to one's audience.

Lucile, the head of a project, starts her presentation on the project by comparing each team member's work to that of a mountaineer climbing the highest peak in the world. In the given scenario, Lucile uses a(n) _____ to open her presentation.

Andrew wants to give some constructive feedback to his superiors about improving the work environment. However, he is reluctant to do so because his supervisors are nonresponsive to team members' queries and suggestions. In the given scenario, Andrew faces a(n) _____.

Gimn Sphere, a content development firm, rents a small building and moves its marketing team there to make room for new content developers. The new building is smaller than Gimn Sphere's main office, with smaller cubicles and a poor heating system. The marketing team members are unhappy with the new environment, which directly affects their productivity. In the given scenario, the marketing team is most likely facing _____ to communication.