Exam 5: Business Communication: Creating and Delivering Messages That Matter

The employees of Marconium Inc. often feel that they cannot comment on the management of the company even though there is no rule that prevents them from being critical about the management. In the given scenario, the employees of Marconium Inc. are facing a(n) _____.

Fiola is undergoing a special training session to understand the theory of relativity. Mark is Fiola's tutor, who conducts the training sessions for her. Mark uses jargon that makes it difficult for Fiola to comprehend the theory. In this scenario, which of the following communication barriers is most likely interfering with Fiola's understanding of the theory?

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

__________is a form of communication that does not involve the use words.

In the context of creating and delivering successful verbal presentations, which of the following is a tip for dynamic delivery?

In the context of communication channels, which of the following is a similarity between memos and email?

Michael has excellent oratory skills. He is well-spoken and very innovative. However, people are often distracted by his odd mannerisms while speaking, such as his constant foot movement, his slouched posture, and his habit of biting nails. In the given scenario, people get distracted because of _____ to communication.

Maurice, the marketing head of a nonprofit organization, always begins his presentation on a project by sharing a lesser-known fact about the issue that the project focuses on. This helps the members of the audience get a better picture of the importance of the issue and makes them more attentive. Given this information, it can be assumed that Maurice uses _____ to open his presentations.

Marvin, an assistant manager at a nonprofit organization, wanted to start a new project and required funds from his seniors. However, his seniors thought that he was not responsible enough to handle either the funds or the workload. They assumed him to be a carefree individual with a laid-back attitude toward work. Therefore, they rejected his request. In the given scenario, Marvin most likely faced _____.

As globalization gains speed, intercultural communication will become less important to business success.

Denise, the head of the marketing team of a company, holds a team meeting to thank all employees for their active participation in the corporate social responsibility activities organized by the company. While addressing the employees, Denise is careful not to use words such as "young" and "old." Instead, she uses words like "energetic" and "dynamic" to express enthusiasm. Which of the following biases is Denise avoiding in the given scenario?

Olivia, the CEO of a company, uses words such as "she" and "her" to refer to a manager or an employee in the general sense. She also uses feminine examples in all her emails to the entire company. As a result, the male employees of the company feel excluded. Given this information, it can be concluded that Olivia shows _____.

The finance and marketing departments of a company are required to collaborate on a project. However, the two teams face significant challenges while trying to communicate with each other because of the use of jargon specific to each department. In the given scenario, which of the following communication barriers do the teams face?

Which of the following statements is true of business emails?

Brian, an industrial psychologist, begins a session on business environment by involving attendees in the conversation by asking them to imagine themselves working in a cramped office with a controlling boss. He then continues his presentation using the responses from the attendees. In the given scenario, Brian uses _____ to open his presentation.

In the context of business presentations, to listen better one should take as many notes as possible.

Lumber Nu, a textile company, posts a job opening for a marketing manager in a newspaper. The advertisement states that the company requires young and dynamic individuals who would bring new ideas into the company. In the given scenario, Lumber Nu's advertisement shows _____.

Which of the following communication channels helps your audience benefit from hearing your tone and how it changes through the chat?

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

In the context of active listening, one of the dos for better listening is the use of _____.