Exam 5: Business Communication: Creating and Delivering Messages That Matter

George, the CEO of an electronics company, wants to invest in an experimental technology that could provide the company with a huge profit if it becomes successful. However, the board of directors is skeptical about the success of this technology and refuses to support George's proposal. Which of the following communication barriers does George face in the given scenario?

The management of Minstrel Magik, an event management company, ensures to use gender-neutral language in its emails to both customers and employees. In the given scenario, it can be inferred that the management follows the business communication guideline of _____.

The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards, are called__________.

Amanda, a client service executive in an advertising company, is unsure if the business relations manager of a potential client is male or female. Therefore, while sending her proposal to the representative, Amanda chooses to address the person by his or her designation. In this scenario, which of the following biases does Amanda avoid?

Jim, the CEO of a management firm, needs to deliver a presentation on work ethics to his employees. He has a thorough knowledge of his employees' educational backgrounds. He uses this knowledge to create a presentation that would convey the message to his employees. In the given scenario, which of the following communication guidelines is Jim following?

__________is a vibrant, compelling presentation style that grabs and holds the attention of the audience.

Miguel has an idea for a new project management software application that can enhance the efficiency of his unit's operations. His supervisor has asked him to present his ideas to the entire unit. Miguel is excited about the opportunity, however, he is a little nervous because he has never presented in front of a big audience, such as his project unit. To mitigate his speech anxiety, Miguel should:

When George, an American, went to represent his company in a global conference that was being held in Germany, he was unaware of the social practices of the host country. While talking to a German representative, he used the "ok" gesture, which created tension and uneasiness between him and the German representative. Which of the following communication barriers did George most likely face in the given scenario?

Who among the following individuals uses nonverbal communication?

Diana has to give a presentation on air pollution and its effects. She begins the presentation by asking the spectators to imagine themselves carpooling to work instead of using their individual vehicles. This small exercise helps the audience to relate to the topic at hand. In the given scenario, Diana uses _____ to open her presentation.

Paulina, the CEO of a steel company, invites Joseph, the representative of a potential partner firm, to visit her company. She is careful not to stress on Joseph's religious background as a means to start off a conversation. Instead, she maintains a strictly professional conversation with Joseph and stays neutral to his religious background. Which of the following biases does Paulina avoid in the given scenario?

Richard, the sales manager of a toy company, wanted to put forward an idea for improving the sales of the products to the board of directors. However, when he was presenting the idea in the monthly team meeting, the board members were not able to concentrate as they got distracted by Richard's slouched posture, his inability to look them in the eye, and his constant foot movement. In the given scenario, which of the following communication barriers prevented the board members from paying attention to Richard's idea?

Tanya is planning a presentation on the best practices in communication. After much thought, she decides to restrict herself to just three key points. The reason behind Tanya sticking to just a few key points in her presentation is because:

In the context of the various roles employees take up in an organization, who among the following is most likely to spend a lot of their time listening?

Bill, a marketing analyst in Godren Inc., is required to address all employees of the company on their sales targets for the next fiscal quarter. To help employees get a clear understanding of their targets and reduce any pressure on them, Bill decides to use several jokes and innuendos that are not received well by his supervisors. In the given scenario, which of the following communication guidelines does Bill not take into consideration?

Callie, an assistant supervisor in an automobile company, wants to actively contribute to the growth of the company by suggesting some changes in its administrative policies. However, she does not get the opportunity to do so because of a high power distance in the company. In the given scenario, Callie faces a(n) _____.

To find the right words for a business presentation, the audience needs to be analyzed. One of the factors that should be considered to identify the audiences' needs is the _____ of the audience.

Mixter Prix, a multinational company, wants to hire a new salesperson. It posts a job advertisement in a newspaper that states that the company is looking for an older individual who is creative and has a graduate degree in marketing. In the given scenario, Mixter Prix's advertisement shows _____.

In the context of creating and delivering successful verbal presentations, which of the following is a suggestion for effective hooks at the opening of a presentation?

Louis, a psychoanalyst, began his presentation on nonverbal communication by telling the story of a young boy who was fixated with sucking his thumb. He used this example to explain different behaviors that adults display in the workplace. In the given scenario, Louis used a(n) _____ to open his presentation.