Exam 17: Operations Management: Putting It All Together

Esteban, a manager of the assembling unit of Instantaneous Cars, comes up with an idea to reduce the possibility of defects in the final product. He decides to form a quality assurance group that would be responsible for monitoring the process, point out errors to the workers, and provide solutions for the errors committed. In this scenario, Esteban follows the total quality management approach by using _____.

VRM Cars is a custom car shop that buys and sells modified cars. It also provides the facility of adding more features to the models available in the market as desired by the customers. In this scenario, VRM Cars deals in _____.

Identify a disadvantage of holding larger inventories.

Pamela, the accounts manager of Brian & Preston Corp., suggests the operations managers to move the production unit of the company to Bordenia, a poor country that can offer labor at cheaper wages. In this scenario, Pamela is suggesting _____ of the company's production process.

Operos Inc., a multinational company, decides to take charge of its social media advertising that was previously managed by another agency. This scenario best exemplifies _____.

Dekak Motors, a car manufacturer, releases a new car that boasts of an affordable price tag of $2,500. The firm is able to keep costs down by eliminating repetitive processes and by employing skilled workers who can perform multiple tasks. This reduces production time and also increases the output. In this scenario, Dekak Motors most likely uses _____.

Which of the following statements is true of computer-integrated manufacturing (CIM) software?

A _____ is the environment in which a customer and service provider interact.

David, the operations manager of Klambunk Motors, is responsible for determining the manufacturing costs and finalizing all the team-specific activities required to manufacture an automobile before launching it in the market. In this scenario, David determines the _____ needed to transform the company's inputs into outputs.

A _____ falls between the product layout and the process layout.

A _____ is a set of related activities that transform inputs into outputs, thus adding value.

A _____ doesn't require work to be performed in a specific sequence; instead, the product can be moved from one type of machinery to another in whatever sequence is necessary.

In today's highly competitive global markets, operations managers:

Given the trend toward offshoring and outsourcing, value chains have become:

Which of the following is a difference between total quality management (TQM) and Six Sigma?

_____ is a software-based approach to integrate an organization's information flows.

Which of the following is a benefit of holding large inventories?

Foodies Bakery is popular for the variety of bread and cookies it offers. Pistachio cookies are its best-selling product. In this scenario, the pistachio cookie is an example of _____.

Computer-aided design/computer-aided manufacturing (CAD/CAM) is a combination of software that can be used to design output and send instructions to automated equipment to perform the steps needed to produce this output.

Steagrillz, a restaurant, uses pleasant music and lighting along with impressive decor to attract customers. In the context of a servicescape, the restaurant is attempting to enhance its _____.