Exam 17: Operations Management: Putting It All Together

GRT Logistics takes the help of the latest technology to get its processes done. It uses fully programmed systems for which human control is not required at all. These systems operate the machinery and equipment on their own to perform a variety of tasks. In this scenario, GRT Logistics has done _____ of its processes.

Mervin, the vice president of Flares Corp., a curtain manufacturing company, emphasizes that the production of curtains should meet the actual current demand. He believes in minimizing the need to hold inventories of finished products and work in process at each stage of the supply chain. In this scenario, which of the following production systems does Mervin follow?

Marshall appreciates the detailed catalog and the absolute silence at Henry's Public Library. He is impressed with the arrangement of the books on the shelves as they are segregated according to the genres and publication dates with proper signboards. He is also excited about the user-friendly computer software provided to customers to issue books on their own. In this scenario, Marshall is impressed by the _____ of Henry's Public Library.

MoneyMatters, a finance firm, provides support to HMD Inc. in its financial matters and taxation processes of its employees. Later, HMD decides to create an in-house financial team to manage its financial matters. In this scenario, MoneyMatters loses its business because of _____ done by HMD.

Which of the following statements is true of the changing scenario of operations management in American business over the last five decades?

In a servicescape, functionality refers to factors such as decor, background music, lighting, noise levels, and even scents.

__________consists of the sequence of activities in a project that is expected to take the longest to complete.

__________first proposed the relationship between quality and business success in the early 1950s.

Woodlove, a furniture manufacturing company, has skilled carpenters who perform multiple tasks. They cut, shape, and frame the wood and glue the parts together to give the final touch to the furniture. Earlier, the company used to have separate groups for the various tasks. Then, it decided to train the existing employees to perform all the tasks instead of hiring more employees to perform individual tasks. In this scenario, the company follows the _____ approach.

Pastawesome, a popular restaurant for pastas, follows an established procedure to make pastas. It boils the required amount of pasta and prepares a large quantity of various sauces at one go every day using a standardized recipe. Following this, the cooks prepare the pastas according to the orders received. In this scenario, Pastawesome uses a _____.

Unlike in the 1960s, most operations managers today view the natural environment as something to exploit.

Employing lean principles in the service sector can be challenging because: