Question 1

The choice of criteria in a balanced scorecard should be based on the company's strategy and goals,not on the challenges the company anticipates.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is both a leading and a lagging indicator of staffing outcomes?

Accepted Answer

A) employee-organization fit 
B) promotability of firm's new hires 
C) high rate of turnover 
D) number of applicants per position 
A) employee-organization fit 
B) promotability of firm's new hires 
C) high rate of turnover 
D) number of applicants per position

Question 3

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n)________.

Accepted Answer

A) applicant tracking system 
B) resume screening application 
C) balanced staffing scorecard 
D) digital staffing dashboard 
A) applicant tracking system 
B) resume screening application 
C) balanced staffing scorecard 
D) digital staffing dashboard

Question 4

E-recruiting should be used when ________.

Accepted Answer

A) a small number of candidates are needed 
B) the job description specifies only average educational qualifications 
C) all other methods of recruitment have proven to be ineffective 
D) the candidates being targeted come from specific labor markets 
A) a small number of candidates are needed 
B) the job description specifies only average educational qualifications 
C) all other methods of recruitment have proven to be ineffective 
D) the candidates being targeted come from specific labor markets

Question 5

An applicant tracking system is designed to store and process all HR and employee information.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a data-driven quality initiative and methodology that uses statistical analysis to measure and improve business processes and their outcomes to near perfection?

Accepted Answer

A) key performance indicator analysis 
B) digital staffing dashboard 
C) Six Sigma 
D) balanced staffing scorecard 
A) key performance indicator analysis 
B) digital staffing dashboard 
C) Six Sigma 
D) balanced staffing scorecard

Question 7

Describe a balanced staffing scorecard and how it is used.

Accepted Answer

A balanced staffing scorecard contains o

Question 8

Which of the following is a potential drawback of résumé screening software?

Accepted Answer

A) It can disproportionately exclude groups of people from various protected categories. 
B) It is a time consuming process even if the use of the software is mastered. 
C) It results in a very small pool of résumés matching the desired keywords. 
D) It generates detailed profiles of candidates with information from unreliable sources. 
A) It can disproportionately exclude groups of people from various protected categories. 
B) It is a time consuming process even if the use of the software is mastered. 
C) It results in a very small pool of résumés matching the desired keywords. 
D) It generates detailed profiles of candidates with information from unreliable sources.

Question 9

The DMADV method of Six Sigma stands for Design,Measure,Analyze,Deduce,and Verify.

Accepted Answer

A) True 
 B)False

Question 10

ValuTech is a large-scale software company.Which of the following,if true,is a lagging indicator of staffing?

Accepted Answer

A) The company's image was tarnished by a spate of lawsuits which resulted in the resignation of several members of the top management. 
B) The company has witnessed a drop in demand for its products and services over the last six months due to recessionary trends. 
C) The company relaxed its hiring standards at the time of recruitment and new hires are struggling to keep pace with the dynamic work environment. 
D) The industry-wide adoption of new technologies has resulted in several firms redefining their job requirements. 
A) The company's image was tarnished by a spate of lawsuits which resulted in the resignation of several members of the top management. 
B) The company has witnessed a drop in demand for its products and services over the last six months due to recessionary trends. 
C) The company relaxed its hiring standards at the time of recruitment and new hires are struggling to keep pace with the dynamic work environment. 
D) The industry-wide adoption of new technologies has resulted in several firms redefining their job requirements.

Question 11

Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

Accepted Answer

A) True 
 B)False

Question 12

Six Sigma methodology begins with a process map.

Accepted Answer

A) True 
 B)False

Question 13

The ________ reflects whether the company hired the people it set out to as defined by hiring manager's predetermined job performance requirements.

Accepted Answer

A) cost per hire 
B) quality of hire 
C) value of top performers 
D) return investment 
A) cost per hire 
B) quality of hire 
C) value of top performers 
D) return investment

Question 14

The best use of short-term staffing metrics is ________.

Accepted Answer

A) to be leading indicators to assess a company's staffing system 
B) to evaluate the effectiveness of the staffing system as a whole 
C) to evaluate how well the staffing process contributes to strategy execution 
D) to identify balanced scorecard criteria 
A) to be leading indicators to assess a company's staffing system 
B) to evaluate the effectiveness of the staffing system as a whole 
C) to evaluate how well the staffing process contributes to strategy execution 
D) to identify balanced scorecard criteria

Question 15

Which of the following represents a breach of staffing evaluation ethics?

Accepted Answer

A) The data used to conduct a staffing evaluation is of a high standard. 
B) The salary information of employees is kept private. 
C) The firm's candidates are unaware of how their information will be used. 
D) The comparison of recruiters' performances is limited to year-to-year comparisons. 
A) The data used to conduct a staffing evaluation is of a high standard. 
B) The salary information of employees is kept private. 
C) The firm's candidates are unaware of how their information will be used. 
D) The comparison of recruiters' performances is limited to year-to-year comparisons.

Question 16

In terms of evaluating staffing systems,lower applicant quality is a ________.

Accepted Answer

A) leading indicator 
B) lagging indicator 
C) staffing metric 
D) staffing scorecard criterion 
A) leading indicator 
B) lagging indicator 
C) staffing metric 
D) staffing scorecard criterion

Question 17

The balanced scorecard includes strategic,operational,financial,and customer-related goals.

Accepted Answer

A) True 
 B)False

Question 18

Due to inappropriate staffing practices a number of good quality candidates were rejected in favor of poor quality hires at Mac Computers.The rejected candidates joined other software firms and mentioned this experience to other software personnel.Everyone who heard it formed a bad impression of Mac Computers and its staffing practices.This is an example of the ________ related to poor staffing practices.

Accepted Answer

A) direct costs 
B) leading indicators 
C) negative spillover effects 
D) key performance indicators 
A) direct costs 
B) leading indicators 
C) negative spillover effects 
D) key performance indicators

Question 19

A majority of the measures in a balanced staffing scorecard should focus on ________.

Accepted Answer

A) staffing efficiency 
B) value creation 
C) cost control 
D) candidate assessment metrics 
A) staffing efficiency 
B) value creation 
C) cost control 
D) candidate assessment metrics

Question 20

Staffing efficiency ratio is calculated by ________.

Accepted Answer

A) multiplying a firm's total staffing costs with the total compensation of the new hires divided by 100 
B) dividing the total compensation paid to new hires by the number of new hires multiplied by 100 
C) dividing a firm's total staffing costs by the total compensation of the new hires multiplied by 100 
D) multiplying the compensation paid to new hires with the total number of new hires divided by 100 
A) multiplying a firm's total staffing costs with the total compensation of the new hires divided by 100 
B) dividing the total compensation paid to new hires by the number of new hires multiplied by 100 
C) dividing a firm's total staffing costs by the total compensation of the new hires multiplied by 100 
D) multiplying the compensation paid to new hires with the total number of new hires divided by 100

The choice of criteria in a balanced scorecard should be based on the company's strategy and goals,not on the challenges the company anticipates.

Which of the following is both a leading and a lagging indicator of staffing outcomes?

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n)________.

E-recruiting should be used when ________.

An applicant tracking system is designed to store and process all HR and employee information.

Which of the following is a data-driven quality initiative and methodology that uses statistical analysis to measure and improve business processes and their outcomes to near perfection?

Describe a balanced staffing scorecard and how it is used.

Which of the following is a potential drawback of résumé screening software?

The DMADV method of Six Sigma stands for Design,Measure,Analyze,Deduce,and Verify.

ValuTech is a large-scale software company.Which of the following,if true,is a lagging indicator of staffing?

Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

Six Sigma methodology begins with a process map.

The ________ reflects whether the company hired the people it set out to as defined by hiring manager's predetermined job performance requirements.

The best use of short-term staffing metrics is ________.

Which of the following represents a breach of staffing evaluation ethics?

In terms of evaluating staffing systems,lower applicant quality is a ________.

The balanced scorecard includes strategic,operational,financial,and customer-related goals.

A majority of the measures in a balanced staffing scorecard should focus on ________.

Staffing efficiency ratio is calculated by ________.

Strategic Staffing

Business and Staffing Strategies

The Legal Context

Strategic Job Analysis and Competency Modeling

Forecasting and Planning

Sourcing: Identifying Recruits

Recruiting

Measurement

Assessing External Candidates

Assessing Internal Candidates

Choosing and Hiring Candidates

Managing Workforce Flow

Filters

Exam 13: Staffing System Evaluation and Technology

The choice of criteria in a balanced scorecard should be based on the company's strategy and goals,not on the challenges the company anticipates.

Which of the following is both a leading and a lagging indicator of staffing outcomes?

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n)________.

E-recruiting should be used when ________.

An applicant tracking system is designed to store and process all HR and employee information.

Which of the following is a data-driven quality initiative and methodology that uses statistical analysis to measure and improve business processes and their outcomes to near perfection?

Describe a balanced staffing scorecard and how it is used.

Which of the following is a potential drawback of résumé screening software?

The DMADV method of Six Sigma stands for Design,Measure,Analyze,Deduce,and Verify.

ValuTech is a large-scale software company.Which of the following,if true,is a lagging indicator of staffing?

Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

Six Sigma methodology begins with a process map.

The ________ reflects whether the company hired the people it set out to as defined by hiring manager's predetermined job performance requirements.

The best use of short-term staffing metrics is ________.

Which of the following represents a breach of staffing evaluation ethics?

In terms of evaluating staffing systems,lower applicant quality is a ________.

The balanced scorecard includes strategic,operational,financial,and customer-related goals.

A majority of the measures in a balanced staffing scorecard should focus on ________.

Staffing efficiency ratio is calculated by ________.

Strategic Staffing

Business and Staffing Strategies

The Legal Context

Strategic Job Analysis and Competency Modeling

Forecasting and Planning

Sourcing: Identifying Recruits

Recruiting

Measurement

Assessing External Candidates

Assessing Internal Candidates

Choosing and Hiring Candidates

Managing Workforce Flow

Filters