Exam 1: Introduction to Marketing Research

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Which of the following is the more common of the forms of research and is undertaken by virtually all marketing firms?

(Multiple Choice)
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Distribution research is an example of a topic typically addressed by problem-identification research.

(True/False)
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Kantar, Westat, and Burke, Inc. are examples of marketing research firms that offer customized services.

(True/False)
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According to the text, problem-solving research is typically used to assess the environment and diagnose problems.

(True/False)
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All of the following are considered to be controllable marketing variables EXCEPT ________.

(Multiple Choice)
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In a short essay, list and discuss the six steps in the marketing research process.

(Essay)
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According to the text, most of the research suppliers are Fortune 500 operations.

(True/False)
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All of the following represent main methods used by syndicated services to collected data EXCEPT ________.

(Multiple Choice)
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Hardware and a communication network are recognized as important components of a decision support system.

(True/False)
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Collecting and analyzing data are steps involved in the data-processing stage.

(True/False)
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Which of the following is NOT a step in the marketing research process?

(Multiple Choice)
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Expectations about objectivity among bloggers and other social media users are lower.

(True/False)
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The decision to conduct research is automatic.

(True/False)
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In a short essay, discuss the differences between problem-identification research and problem-solving research. Include a description of situations in which each type of research would be most appropriate.

(Essay)
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According to the text, which of the following organizations was recognized as the largest global research firm based on global research revenues?

(Multiple Choice)
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Marketing research departments located within a firm are called internal suppliers.

(True/False)
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Unstructured problems and the use of models are characteristics that describe a decision support system.

(True/False)
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Which of the following stakeholders is NOT mentioned as being directly affected by marketing research activities?

(Multiple Choice)
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