Exam 11: Managing Conflict

Louise and Tyrone are facing problems making personnel decisions at the restaurant they run because they are both brining in their professional relationship issues to the argument.Classify which are the two most relevant principles of negotiation to use here and why.

Which would be an example of a substantive conflict?

What refers to the relevant needs and values of the people involved in a conflict?

How does fractionation facilitate a better working relationship between participants?

Which issue,referring to relational conflict,involves wanting to feel equal or worthy of the respect of others?

What is face saving?

Conflict on the content level involves differences in all of the following except ______.

Which shows a disadvantage of avoidance?

Successful leaders are able to ask themselves,"How can we ______ conflict and produce ______ change?"

In order to ensure a minimal amount of relational conflict,how should Greg treat his coworkers?

Kevin and Matt are conducting study abroad interviews for students but disagree on how to long to interview,which questions to ask,and in what order to ask questions.Which type of conflict are they experiencing?

When managing conflict,what is inherently increased due to channels of communication remaining open with others?

What is a patterned response or behavior that people use when approaching conflict?

Relying on others is an example of which characteristic of conflict?

What would be the most useful perspective to look at to help focus on interests,not positions in a principled negotiation?

Which of the following best exemplifies a conflict of values and beliefs?

Moral struggles are an example of which type of conflict?

Which method for negotiation emphasizes deciding issues on their merits instead of haggling?

Conflict between the top 1% of the wealthiest and blue-collar workers would be an example of what type of conflict?

According to communication theorists,relational issues are inextricably bound to content issues.