Question 1

Compromise occurs halfway between which two styles of approaching conflict?

Accepted Answer

A) competition and accommodation 
B) competition and collaboration 
C) accommodation and collaboration 
D) avoidance and collaboration 
A) competition and accommodation 
B) competition and collaboration 
C) accommodation and collaboration 
D) avoidance and collaboration A

Question 2

What is fractionation? Indicate when it should be used.

Accepted Answer

It is a communication strategy for conflict resolution that refers to the technique of making large conflicts into smaller ones. It should be used when a conflict appears too large, is overly complex, or specifics need to be focused on.

Question 3

In groups and organizations,conflict is inevitable.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is the best example of separating the people from the problem?

Accepted Answer

A) A couple decides to text each other about their relationship problems instead of calling each other. 
B) A father and son flip a coin to see which one of them gets to keep a foul ball as a souvenir from a baseball game. 
C) A student and teacher focus on the question wording during a test review instead of how the material was presented. 
D) A supervisor and subordinate discuss their relationship history when talking about a potential raise in the subordinate's pay. 
A) A couple decides to text each other about their relationship problems instead of calling each other. 
B) A father and son flip a coin to see which one of them gets to keep a foul ball as a souvenir from a baseball game. 
C) A student and teacher focus on the question wording during a test review instead of how the material was presented. 
D) A supervisor and subordinate discuss their relationship history when talking about a potential raise in the subordinate's pay.

Question 5

Why do Fisher and Ury insist on using objective criteria?

Accepted Answer

A) Objective criteria is not needed; subjective criteria should be used instead. 
B) Using objective criteria is more efficient and will save both parties time. 
C) The goal in a negotiation is to reach a solution based on principle and not on pressure. 
D) It provides a fair playing field for each member involved in the conflict. 
A) Objective criteria is not needed; subjective criteria should be used instead. 
B) Using objective criteria is more efficient and will save both parties time. 
C) The goal in a negotiation is to reach a solution based on principle and not on pressure. 
D) It provides a fair playing field for each member involved in the conflict.

Question 6

William and Henry decide to breakdown their contract disputes from 3 major issues to 9 more manageable,smaller issues.This is an example of which conflict resolution technique?

Accepted Answer

A) principled negotiation 
B) differentiation 
C) fractionation 
D) face-Saving 
A) principled negotiation 
B) differentiation 
C) fractionation 
D) face-Saving

Question 7

Which is the second best style of approaching conflict?

Accepted Answer

A) competition 
B) collaboration 
C) accommodation 
D) compromise 
A) competition 
B) collaboration 
C) accommodation 
D) compromise

Question 8

Discuss the differences between content dimension and the relationship dimension of communication.

Accepted Answer

The content dimension involves the objec

Question 9

Collaboration requires which two principles in order to be successful?

Accepted Answer

A) confidence and assertiveness 
B) timidity and support 
C) decisiveness and teamwork 
D) empathy and efficiency 
A) confidence and assertiveness 
B) timidity and support 
C) decisiveness and teamwork 
D) empathy and efficiency

Question 10

After discussion,a professor decides to allow students to have their highest test grade count twice instead of having to take a final.Which principle of negotiation is on display?

Accepted Answer

A) separate the people from the problem 
B) focus on interests, not positions 
C) invent options for mutual gains 
D) insist on using objective criteria 
A) separate the people from the problem 
B) focus on interests, not positions 
C) invent options for mutual gains 
D) insist on using objective criteria

Question 11

Which is NOT an example of conflicts related to issues of esteem?

Accepted Answer

A) an assistant having issues with an administrator because the administrator neglects the specific contributions to the organization the assistant adds 
B) older employees becoming upset when new coworkers do not give them respect of their wisdom from years of experience 
C) younger employees failing to get recognition for their innovative solutions to recurring problems 
D) a daughter being upset with her parents because they will not help pay for her tuition despite having enough in their savings account to do so 
A) an assistant having issues with an administrator because the administrator neglects the specific contributions to the organization the assistant adds 
B) older employees becoming upset when new coworkers do not give them respect of their wisdom from years of experience 
C) younger employees failing to get recognition for their innovative solutions to recurring problems 
D) a daughter being upset with her parents because they will not help pay for her tuition despite having enough in their savings account to do so

Question 12

Annie and Eddie are debating which highway to take to get to their destination quickest.This is an example of a substantive conflict.

Accepted Answer

A) True 
 B)False

Question 13

Esther and Holly have a disagreement over which company to present their business idea to.They decide to disregard heir different stances on environmental issues and focus solely on which business will provide them with the most resources in the short-term.This is an example of focusing on interests,not positions.

Accepted Answer

A) True 
 B)False

Question 14

A manager says to a subordinate,"Please wear your name tag when you're on the clock." Analyzing which dimension of communication can yield different interpretations?

Accepted Answer

A) feelings dimension 
B) content dimension 
C) relationship dimension 
D) differences dimension 
A) feelings dimension 
B) content dimension 
C) relationship dimension 
D) differences dimension

Question 15

Which of the following is an example of differentiation?

Accepted Answer

A) John and Nora each take time to learn each other's history of haggling before negotiating a contract. 
B) Rebecca and Eduardo break down their issues of a contract from 3 major points into 10 smaller, minor points. 
C) Sally and Phillip tell each other they make good points but still feel differently regarding which is the best Batman movie. 
D) Group members working on a project discuss why they are having conflict issues because of outside priorities. 
A) John and Nora each take time to learn each other's history of haggling before negotiating a contract. 
B) Rebecca and Eduardo break down their issues of a contract from 3 major points into 10 smaller, minor points. 
C) Sally and Phillip tell each other they make good points but still feel differently regarding which is the best Batman movie. 
D) Group members working on a project discuss why they are having conflict issues because of outside priorities.

Question 16

Briefly define the three practical communication approaches to conflict resolution.

Accepted Answer

Differentiation is a process that helps

Question 17

Kilmann-Thomas styles of approaching conflict are differentiation,fractionation,and face saving.

Accepted Answer

A) True 
 B)False

Question 18

Michael is facilitating an office issue between Angela and Oscar.Michael strives to find the option that is a win-win for everyone involved.Which principle of negotiation is Michael focusing on?

Accepted Answer

A) separate the people from the problem 
B) focus on interests, not positions 
C) invent options for mutual gains 
D) insist on using objective criteria 
A) separate the people from the problem 
B) focus on interests, not positions 
C) invent options for mutual gains 
D) insist on using objective criteria

Question 19

Which style of approaching conflict results in a win-win?

Accepted Answer

A) avoidance 
B) competition 
C) accommodation 
D) compromise 
A) avoidance 
B) competition 
C) accommodation 
D) compromise

Question 20

Face saving only involves verbal communication.

Accepted Answer

A) True 
 B)False

Compromise occurs halfway between which two styles of approaching conflict?

What is fractionation? Indicate when it should be used.

In groups and organizations,conflict is inevitable.

Which of the following is the best example of separating the people from the problem?

Why do Fisher and Ury insist on using objective criteria?

William and Henry decide to breakdown their contract disputes from 3 major issues to 9 more manageable,smaller issues.This is an example of which conflict resolution technique?

Which is the second best style of approaching conflict?

Discuss the differences between content dimension and the relationship dimension of communication.

Collaboration requires which two principles in order to be successful?

After discussion,a professor decides to allow students to have their highest test grade count twice instead of having to take a final.Which principle of negotiation is on display?

Which is NOT an example of conflicts related to issues of esteem?

Annie and Eddie are debating which highway to take to get to their destination quickest.This is an example of a substantive conflict.

A manager says to a subordinate,"Please wear your name tag when you're on the clock." Analyzing which dimension of communication can yield different interpretations?

Which of the following is an example of differentiation?

Briefly define the three practical communication approaches to conflict resolution.

Kilmann-Thomas styles of approaching conflict are differentiation,fractionation,and face saving.

Michael is facilitating an office issue between Angela and Oscar.Michael strives to find the option that is a win-win for everyone involved.Which principle of negotiation is Michael focusing on?

Which style of approaching conflict results in a win-win?

Face saving only involves verbal communication.

Understanding Leadership

Recognizing Your Traits

Engaging Strengths

Understanding Philosophy and Styles

Attending to Task and Relationships

Developing Leadership Skills

Creating a Vision

Establishing a Constructive Climate

Embracing Diversity and Inclusion

Listening to Out-Group Members

Addressing Ethics in Leadership

Overcoming Obstacles

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Exam 11: Managing Conflict

Compromise occurs halfway between which two styles of approaching conflict?

What is fractionation? Indicate when it should be used.

In groups and organizations,conflict is inevitable.

Which of the following is the best example of separating the people from the problem?

Why do Fisher and Ury insist on using objective criteria?

William and Henry decide to breakdown their contract disputes from 3 major issues to 9 more manageable,smaller issues.This is an example of which conflict resolution technique?

Which is the second best style of approaching conflict?

Discuss the differences between content dimension and the relationship dimension of communication.

Collaboration requires which two principles in order to be successful?

After discussion,a professor decides to allow students to have their highest test grade count twice instead of having to take a final.Which principle of negotiation is on display?

Which is NOT an example of conflicts related to issues of esteem?

Annie and Eddie are debating which highway to take to get to their destination quickest.This is an example of a substantive conflict.

A manager says to a subordinate,"Please wear your name tag when you're on the clock." Analyzing which dimension of communication can yield different interpretations?

Which of the following is an example of differentiation?

Briefly define the three practical communication approaches to conflict resolution.

Kilmann-Thomas styles of approaching conflict are differentiation,fractionation,and face saving.

Michael is facilitating an office issue between Angela and Oscar.Michael strives to find the option that is a win-win for everyone involved.Which principle of negotiation is Michael focusing on?

Which style of approaching conflict results in a win-win?

Face saving only involves verbal communication.

Understanding Leadership

Recognizing Your Traits

Engaging Strengths

Understanding Philosophy and Styles

Attending to Task and Relationships

Developing Leadership Skills

Creating a Vision

Establishing a Constructive Climate

Embracing Diversity and Inclusion

Listening to Out-Group Members

Addressing Ethics in Leadership

Overcoming Obstacles

Filters