Question 1

Only one style of practical communication can be used at once to resolve conflicts.

Accepted Answer

A) True 
 B)False

Question 2

What is differentiation?

Accepted Answer

A) using objective criteria to efficiently facilitate conflicts in a timely manner 
B) a process that helps participants define the nature of the conflict and clarify their positions with regard to each other 
C) the technique of breaking down large conflicts into smaller, more manageable pieces 
D) communicative attempt to establish or maintain one's self-image in response to a threat 
A) using objective criteria to efficiently facilitate conflicts in a timely manner 
B) a process that helps participants define the nature of the conflict and clarify their positions with regard to each other 
C) the technique of breaking down large conflicts into smaller, more manageable pieces 
D) communicative attempt to establish or maintain one's self-image in response to a threat

Question 3

Identify and elaborate on three of the four elements of interpersonal conflict.

Accepted Answer

Struggle is a result of opposing forces

Question 4

Kaitlyn and Thomas are in charge of giving a day-long presentation to possible investors for their new apple juice product.They have disagreements about the order of the presentation as well as which points of it are important to keep and which can be omitted.Classify and differentiate the two different types of conflict regard goals they are experiencing.

Accepted Answer

Procedural conflict occurs when Kaitlyn

Question 5

What are the two types of conflict that occur regarding group goals?

Accepted Answer

A) communication and conflict resolution 
B) cohesion and unity 
C) procedural and substantive 
D) subjective and objective 
A) communication and conflict resolution 
B) cohesion and unity 
C) procedural and substantive 
D) subjective and objective

Question 6

Adam is working on a project for his supervisor with an approaching deadline when a colleague requests his help with a trivial project due in a month.Which conflict approaching style should be embraced in this example?

Accepted Answer

A) differentiation 
B) competition 
C) accommodation 
D) avoidance 
A) differentiation 
B) competition 
C) accommodation 
D) avoidance

Question 7

Identify and compare the three issues of relational conflict.

Accepted Answer

The three issues are esteem, control, an

Question 8

What is the second principle of principled negotiation?

Accepted Answer

A) invent options for mutual gains 
B) insist on using objective criteria 
C) focus on interests, not positions 
D) separate the people from the problem 
A) invent options for mutual gains 
B) insist on using objective criteria 
C) focus on interests, not positions 
D) separate the people from the problem

Question 9

Why is collaboration the most difficult conflict approaching style to achieve?

Accepted Answer

A) It requires all individuals involved to have the same values. 
B) It needs shared control and deep effort to be successful. 
C) It only is successful if all criteria with the conflict are looked at objectively. 
D) It is not the most difficult; compromise is. 
A) It requires all individuals involved to have the same values. 
B) It needs shared control and deep effort to be successful. 
C) It only is successful if all criteria with the conflict are looked at objectively. 
D) It is not the most difficult; compromise is.

Question 10

There are four principles used in principled negotiations.

Accepted Answer

A) True 
 B)False

Only one style of practical communication can be used at once to resolve conflicts.

What is differentiation?

Identify and elaborate on three of the four elements of interpersonal conflict.

What are the two types of conflict that occur regarding group goals?

Adam is working on a project for his supervisor with an approaching deadline when a colleague requests his help with a trivial project due in a month.Which conflict approaching style should be embraced in this example?

Identify and compare the three issues of relational conflict.

What is the second principle of principled negotiation?

Why is collaboration the most difficult conflict approaching style to achieve?

There are four principles used in principled negotiations.

Understanding Leadership

Recognizing Your Traits

Engaging Strengths

Understanding Philosophy and Styles

Attending to Task and Relationships

Developing Leadership Skills

Creating a Vision

Establishing a Constructive Climate

Embracing Diversity and Inclusion

Listening to Out-Group Members

Addressing Ethics in Leadership

Overcoming Obstacles

Filters

Exam 11: Managing Conflict

Only one style of practical communication can be used at once to resolve conflicts.

What is differentiation?

Identify and elaborate on three of the four elements of interpersonal conflict.

What are the two types of conflict that occur regarding group goals?

Adam is working on a project for his supervisor with an approaching deadline when a colleague requests his help with a trivial project due in a month.Which conflict approaching style should be embraced in this example?

Identify and compare the three issues of relational conflict.

What is the second principle of principled negotiation?

Why is collaboration the most difficult conflict approaching style to achieve?

There are four principles used in principled negotiations.

Understanding Leadership

Recognizing Your Traits

Engaging Strengths

Understanding Philosophy and Styles

Attending to Task and Relationships

Developing Leadership Skills

Creating a Vision

Establishing a Constructive Climate

Embracing Diversity and Inclusion

Listening to Out-Group Members

Addressing Ethics in Leadership

Overcoming Obstacles

Filters