Exam 4: Analyzing Work and Human Resource Planning

When a secretary's job responsibilities include receiving visitors and answering phones and are then expanded to include typing letters and sorting mail,it is called __________ .

The amount of formal authority some employees have over others is referred to as __________.

Explain the process of business process reengineering and how it differs from workflow analysis

If an organization uses the principle of taking care of employees to guide its decisions and goals,then this is an example of core __________.

Using a __________involves indexing headcount with a business metric.

Judgmental forecasting relies on managers' expertise to predict a firm's future strategic needs.

__________ planning should be done for the jobs that add the most value to the organization and those that are critical for business strategy execution.

__________breaks work down into its simplest elements and then systematically improves the worker's performance of each element.

Business process reengineering is a time-tested,old-fashion way to redesign business processes to achieve large improvements,service,cost,or quality.

Identifying,developing,and tracking employees in order to enable them to eventually assume a higher level position is called __________.

The extent to which organizational rules,procedures,and communications are written down is called __________.

Cross-training is training employees in more than one job or in multiple skills so that they can move to another company.

The monthly Conference Board __________ telephone survey asks 1,000 randomly selected adults questions about perceptions of job security and their willingness to spend money.

What is human resource planning?

Comparing labor supply and demand forecasts to identify future talent needs is called __________.

A(n) __________ should reinforce the firm's business strategy,talent philosophy, and HR strategy.

__________ reflect(s) the cost of borrowing money: Higher interest rates make money more expensive to borrow.

Organizational structure is the organization's formal system of task,power,and reporting relationships.

An organization's mission is its basic purpose and scope of its operations.

Studying how work moves through an organization in order to identify changes to increase efficiency and better meet customers' needs is called __________.