Exam 13: Creating Positive Employee-Management Relations

__________ negotiation structures the conflict in a win-lose way.

__________ is a process in which two or more parties make offers,counteroffers,and concessions in order to reach an agreement.

__________ negotiation is a win-win negotiation in which the agreement involves no loss to either party.

A __________ is a group of at least two employees who band together as a single entity to address pay,hours,and working conditions with their employer.

A(n) __________ conflict management strategy is not immediately pursuing one's own concerns or those of the other person and not addressing the conflict.

When negotiating,it is helpful to research and understand the individual(s) with whom you will be negotiating.

Negotiating with no intent of reaching an agreement would constitute __________ bargaining and violate the law.

Labor unions are democratic institutions whose members elect national,regional,and local leaders.

There are two types of __________,distributive and integrative.

__________ bargaining agreements are the result of negotiations regarding hours,wages,and employment terms and conditions.

__________ are democratic institutions whose members elect national,regional,and local leaders.

Unionized workers typically earn lower pay and benefits than nonunionized workers.

__________ resolves disputes over the terms of a collective bargaining agreement currently being negotiated.

__________ bargaining is going through the motions of negotiations with no intent of reaching an agreement.

The Taft Hartley Act is also called the __________.

Without a collective bargaining agreement,employees' workplace rights are ________,and employers have greater latitude to make up work rules and disciplinary procedures.

The __________ tries to substitute bargaining,arbitration,and mediation for strikes in resolving labor disputes.

__________ occur when a union encourages third parties such as customers and suppliers to stop doing business with the company.

The National Labor Relations Act of 1947 amended the Wagner Act to clarify what are considered unfair labor practices by unions and employees.

The __________ prohibits "unfair labor practices" such as firing workers for joining unions,refusing to bargain with a union representing a majority of workers,or establishing a company union.