Question 1

Brian Grazer found good communication makes organizations successful. Communication is powerful: no group or organization can exist without sharing meaning among its members.

Accepted Answer

A) True 
 B)False  False

Question 2

When using e-mail in a business setting, you should ________.

Accepted Answer

A)  use an informal writing style 
B)  use text language 
C)  avoid bullet points 
D)  give a greeting 
E)  reply only when you have a definitive answer 
A)  use an informal writing style 
B)  use text language 
C)  avoid bullet points 
D)  give a greeting 
E)  reply only when you have a definitive answer D

Question 3

The all-channel network is practiced most commonly in ________.

Accepted Answer

A)  traditional teams 
B)  self-managed teams 
C)  cross-functional teams 
D)  problem-solving groups 
E)  work groups 
A)  traditional teams 
B)  self-managed teams 
C)  cross-functional teams 
D)  problem-solving groups 
E)  work groups B

Question 4

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

Accepted Answer

A)  initiating disciplinary action against the employee who started the rumor 
B)  refusing to comment on issues that appear to be controversial and unfair 
C)  creating a more informal communication environment at the workplace 
D)  encouraging employees to communicate their concerns and suggestions 
E)  ignoring the rumor as rumors grow because of the attention given to them 
A)  initiating disciplinary action against the employee who started the rumor 
B)  refusing to comment on issues that appear to be controversial and unfair 
C)  creating a more informal communication environment at the workplace 
D)  encouraging employees to communicate their concerns and suggestions 
E)  ignoring the rumor as rumors grow because of the attention given to them

Question 5

The informal communication network in an organization is ________.

Accepted Answer

A)  determined by organization 
B)  based on clear and factual information 
C)  rooted in issues of minimal importance to employees 
D)  characterized by ambiguity 
E)  controlled by the management 
A)  determined by organization 
B)  based on clear and factual information 
C)  rooted in issues of minimal importance to employees 
D)  characterized by ambiguity 
E)  controlled by the management

Question 6

Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less experienced male employee due to, in Norah's view, her plans to start a family soon. Consequently, Norah expresses her concerns and even complains to other teachers and expresses her frustration and disappointment. Norah's communication falls into the ________ aspect of communication.

Accepted Answer

A)  management 
B)  feedback 
C)  facilitation 
D)  emotional sharing 
E)  informal 
A)  management 
B)  feedback 
C)  facilitation 
D)  emotional sharing 
E)  informal

Question 7

Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here?

Accepted Answer

A)  silence 
B)  language 
C)  information overload 
D)  grapevine 
E)  filtering 
A)  silence 
B)  language 
C)  information overload 
D)  grapevine 
E)  filtering

Question 8

Which of the following represents the informal communication network in an organization?

Accepted Answer

A)  feedback loop 
B)  grapevine 
C)  chain network 
D)  all-channel network 
E)  wheel network 
A)  feedback loop 
B)  grapevine 
C)  chain network 
D)  all-channel network 
E)  wheel network

Question 9

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Accepted Answer

A)  creator 
B)  receiver 
C)  encoder 
D)  sender 
E)  transmitter 
A)  creator 
B)  receiver 
C)  encoder 
D)  sender 
E)  transmitter

Question 10

Social networking is a tool for prospective employees, hiring managers, and employees.

Accepted Answer

A) True 
 B)False

Question 11

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.

Accepted Answer

Communication that flows from one level

Question 12

E-Way is an electronics company that is developing a new cell phone that will be released in the market soon. Which of the following, if true, would strengthen the argument that the company should use social media to promote the new cellphone?

Accepted Answer

A)  E-Way's last two releases received a lot of criticism from consumers. 
B)  One of E-Way's rival companies had used social media unsuccessfully to advertise its new product. 
C)  The production team overshot the budget and the marketing team has low funds. 
D)  The target consumers for the cellphone are not restricted to any demographic category. 
E)  The company has a tightly integrated production and distribution mechanism. 
A)  E-Way's last two releases received a lot of criticism from consumers. 
B)  One of E-Way's rival companies had used social media unsuccessfully to advertise its new product. 
C)  The production team overshot the budget and the marketing team has low funds. 
D)  The target consumers for the cellphone are not restricted to any demographic category. 
E)  The company has a tightly integrated production and distribution mechanism.

Question 13

List and explain four of the barriers to effective communication.

Accepted Answer

Some of the barriers to effective commun

Question 14

How would you relate the concepts of wheel network and information overload?

Accepted Answer

The wheel network relies on a central fi

Question 15

Which of the following modes of communication does not fall under the concept of nonverbal communication?

Accepted Answer

A)  physical distance 
B)  personal e-mails 
C)  intonations 
D)  facial expressions 
E)  body movement 
A)  physical distance 
B)  personal e-mails 
C)  intonations 
D)  facial expressions 
E)  body movement

Question 16

Describe the various forms of nonverbal communication.

Accepted Answer

Nonverbal communication includes body mo

Question 17

The ________ network is a type of formal small-group network that rigidly follows the formal and hierarchical levels of command.

Accepted Answer

A)  matrix 
B)  chain 
C)  wheel 
D)  all channel 
E)  cross-functional 
A)  matrix 
B)  chain 
C)  wheel 
D)  all channel 
E)  cross-functional

Question 18

The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.

Accepted Answer

A)  matrix 
B)  virtual 
C)  wheel 
D)  chain 
E)  all-channel 
A)  matrix 
B)  virtual 
C)  wheel 
D)  chain 
E)  all-channel

Question 19

Communication in high-context cultures is characterized by an emphasis on ________.

Accepted Answer

A)  directness 
B)  explicit and precise documentation 
C)  trust 
D)  legalized contracts over oral ones 
E)  direct modes of conflict resolution 
A)  directness 
B)  explicit and precise documentation 
C)  trust 
D)  legalized contracts over oral ones 
E)  direct modes of conflict resolution

Question 20

Which of the following types of electronic communications is used to communicate by posting status updates, videos, and photos?

Accepted Answer

A)  blogs 
B)  video conferencing 
C)  social media websites 
D)  grapevine 
E)  e-mails 
A)  blogs 
B)  video conferencing 
C)  social media websites 
D)  grapevine 
E)  e-mails

Brian Grazer found good communication makes organizations successful. Communication is powerful: no group or organization can exist without sharing meaning among its members.

When using e-mail in a business setting, you should ________.

The all-channel network is practiced most commonly in ________.

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

The informal communication network in an organization is ________.

Which of the following represents the informal communication network in an organization?

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Social networking is a tool for prospective employees, hiring managers, and employees.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.

E-Way is an electronics company that is developing a new cell phone that will be released in the market soon. Which of the following, if true, would strengthen the argument that the company should use social media to promote the new cellphone?

List and explain four of the barriers to effective communication.

How would you relate the concepts of wheel network and information overload?

Which of the following modes of communication does not fall under the concept of nonverbal communication?

Describe the various forms of nonverbal communication.

The ________ network is a type of formal small-group network that rigidly follows the formal and hierarchical levels of command.

The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.

Communication in high-context cultures is characterized by an emphasis on ________.

Which of the following types of electronic communications is used to communicate by posting status updates, videos, and photos?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

Brian Grazer found good communication makes organizations successful. Communication is powerful: no group or organization can exist without sharing meaning among its members.

When using e-mail in a business setting, you should ________.

The all-channel network is practiced most commonly in ________.

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

The informal communication network in an organization is ________.

Which of the following represents the informal communication network in an organization?

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Social networking is a tool for prospective employees, hiring managers, and employees.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.

E-Way is an electronics company that is developing a new cell phone that will be released in the market soon. Which of the following, if true, would strengthen the argument that the company should use social media to promote the new cellphone?

List and explain four of the barriers to effective communication.

How would you relate the concepts of wheel network and information overload?

Which of the following modes of communication does not fall under the concept of nonverbal communication?

Describe the various forms of nonverbal communication.

The ________ network is a type of formal small-group network that rigidly follows the formal and hierarchical levels of command.

The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.

Communication in high-context cultures is characterized by an emphasis on ________.

Which of the following types of electronic communications is used to communicate by posting status updates, videos, and photos?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters