Question 1

Discuss the affective events theory.

Accepted Answer

A model called affective events theory (AET) demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction. The theory begins by recognizing that emotions are a response to an event in the work environment. This environment creates work events that can be hassles, uplifting events, or both. These work events trigger positive or negative emotional reactions, to which employees' personalities and moods predispose them to respond with greater or lesser intensity. People who score low on emotional stability are more likely to react strongly to negative events.

Question 2

Which of the following is an example of an uplifting event according to the affective events theory?

Accepted Answer

A)  meeting a project milestone 
B)  being passed over for a promotion 
C)  colleagues refusing to carry their share of work 
D)  receiving conflicting directions from different managers 
E)  receiving a gift from a colleague on a birthday 
A)  meeting a project milestone 
B)  being passed over for a promotion 
C)  colleagues refusing to carry their share of work 
D)  receiving conflicting directions from different managers 
E)  receiving a gift from a colleague on a birthday A

Question 3

You are right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is a generic term that covers a broad range of feelings that people experience?

Accepted Answer

A)  affect 
B)  knowledge 
C)  insight 
D)  attention 
E)  cognition 
A)  affect 
B)  knowledge 
C)  insight 
D)  attention 
E)  cognition

Question 5

Dawn Wang heads an ad agency in Texas and regularly needs to work with copywriters, artists, and designers to come up with effective branding solutions for products. For one of the company's esteemed clients, Wang and her team need to brainstorm ideas for a slogan for the client's new line of clothing. In such a situation, why is it particularly important for Wang to keep her team happy?

Accepted Answer

A)  People take a long time at processing information when they are in a good mood. 
B)  People tend to weigh all options to make less likely decisions when in a good mood. 
C)  People are less likely to use rules of thumb when they are in a good mood. 
D)  People tend to make decisions quickly when they are in a good mood. 
E)  People are more creative and produce more ideas when they are in a good mood. 
A)  People take a long time at processing information when they are in a good mood. 
B)  People tend to weigh all options to make less likely decisions when in a good mood. 
C)  People are less likely to use rules of thumb when they are in a good mood. 
D)  People tend to make decisions quickly when they are in a good mood. 
E)  People are more creative and produce more ideas when they are in a good mood.

Question 6

Mindfulness can lead to improved job performance, work-life balance, and sleep quality as well as reduced turnover intentions, retaliatory behaviors, and counterproductive work behaviors.

Accepted Answer

A) True 
 B)False

Question 7

Explain how stress affects emotions and moods.

Accepted Answer

Stressful daily events at work, such as

Question 8

Jane Hastings recently joined her first job as a communication executive and is working on creating press releases for an upcoming campaign. The campaign is getting launched publicly in the next week and Hastings will need to interact with the media and give sound bites on the issue. This is the first time she will be interacting with the press and she is experiencing emotions of anxiousness, nervousness, and stress. Which of the following mood dimensions is she experiencing?

Accepted Answer

A)  low positive affect 
B)  neutral affect 
C)  low negative affect 
D)  high positive affect 
E)  high negative affect 
A)  low positive affect 
B)  neutral affect 
C)  low negative affect 
D)  high positive affect 
E)  high negative affect

Question 9

What is emotional labor? What is its relation to emotional dissonance? Explain.

Accepted Answer

Emotional labor may be defined as a situ

Question 10

________ refers to the tendency of people to associate two events when there is no connection.

Accepted Answer

A)  Affect intensity 
B)  Focusing effect 
C)  Distinction bias 
D)  Omission bias 
E)  Illusory correlation 
A)  Affect intensity 
B)  Focusing effect 
C)  Distinction bias 
D)  Omission bias 
E)  Illusory correlation

Question 11

The findings of a recent company survey at Rader Industries showed that employees are experiencing high levels of work stress. To offset this, a manager suggests instituting a leave policy whereby employees must go on a mandatory vacation for seven days in the year.
-Under which of the following conditions, if true, would the manager's suggestion most likely be accepted?

Accepted Answer

A)  The company recently acquired a new client and work volumes are expected to increase. 
B)  The company halted its hiring plans for the year to focus on developing talent in-house. 
C)  The company allows employees to exchange their unused leave for cash at the end of every year. 
D)  The company promotes work-life balance, by offering employees flexible working arrangements. 
E)  The company has a policy whereby unused leave lapses at the end of every year. 
A)  The company recently acquired a new client and work volumes are expected to increase. 
B)  The company halted its hiring plans for the year to focus on developing talent in-house. 
C)  The company allows employees to exchange their unused leave for cash at the end of every year. 
D)  The company promotes work-life balance, by offering employees flexible working arrangements. 
E)  The company has a policy whereby unused leave lapses at the end of every year.

Question 12

Alejandro is constantly annoying people in the office. He speaks his mind freely without taking into consideration how it will affect others, doesn't try to smile when he's in a bad mood, and can't understand why other people are upset with him. Alejandro's inability to be self-aware indicates that he has a very low ________.

Accepted Answer

A)  cognitive intelligence 
B)  self-esteem 
C)  negative affect 
D)  emotional intelligence 
E)  job satisfaction 
A)  cognitive intelligence 
B)  self-esteem 
C)  negative affect 
D)  emotional intelligence 
E)  job satisfaction

Question 13

How can managers influence moods? Explain.

Accepted Answer

Managers can use humor and give their em

Question 14

________ emotions are emotions that people experience, despite what they might display.

Accepted Answer

A)  Felt 
B)  Conditional 
C)  Surface 
D)  Disseminative 
E)  Cognitive 
A)  Felt 
B)  Conditional 
C)  Surface 
D)  Disseminative 
E)  Cognitive

Question 15

Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation?

Accepted Answer

A)  emotional contagion 
B)  positivity offset 
C)  cognitive dissonance 
D)  framing effect 
E)  bandwagon effect 
A)  emotional contagion 
B)  positivity offset 
C)  cognitive dissonance 
D)  framing effect 
E)  bandwagon effect

Question 16

On which day of the week does the positive affect tend to be highest for U.S., China, Germany and Japan?

Accepted Answer

A)  Sundays 
B)  Mondays 
C)  Saturdays 
D)  Tuesdays 
E)  Wednesdays 
A)  Sundays 
B)  Mondays 
C)  Saturdays 
D)  Tuesdays 
E)  Wednesdays

Question 17

Studying facial expressions is a good way to identify basic emotions.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is an example of deep acting?

Accepted Answer

A)  Sasha ignores a colleague's question because she knows he has a personal grudge against her. 
B)  Andy conceals her emotions and politely talks to a customer even though he is annoying her. 
C)  Liza smiles at her manager even though last week she was passed over for a promotion. 
D)  Dave tries to get along with a co-worker because they will soon be working together on a project. 
E)  Javier is tired of working long hours and calls in sick on Monday to skip work. 
A)  Sasha ignores a colleague's question because she knows he has a personal grudge against her. 
B)  Andy conceals her emotions and politely talks to a customer even though he is annoying her. 
C)  Liza smiles at her manager even though last week she was passed over for a promotion. 
D)  Dave tries to get along with a co-worker because they will soon be working together on a project. 
E)  Javier is tired of working long hours and calls in sick on Monday to skip work.

Question 19

Which of the following is one of the five essentially universal emotions agreed on by a majority of researchers?

Accepted Answer

A)  anger 
B)  shame 
C)  apathy 
D)  indifference 
E)  distress 
A)  anger 
B)  shame 
C)  apathy 
D)  indifference 
E)  distress

Question 20

Which of the following is an example of an epicurean activity which helps increase a person's positive mood?

Accepted Answer

A)  attending a meeting 
B)  playing video games 
C)  going on a ski vacation 
D)  eating a meal with friends 
E)  watching a movie 
A)  attending a meeting 
B)  playing video games 
C)  going on a ski vacation 
D)  eating a meal with friends 
E)  watching a movie

Discuss the affective events theory.

Which of the following is an example of an uplifting event according to the affective events theory?

You are right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Mindfulness can lead to improved job performance, work-life balance, and sleep quality as well as reduced turnover intentions, retaliatory behaviors, and counterproductive work behaviors.

Explain how stress affects emotions and moods.

What is emotional labor? What is its relation to emotional dissonance? Explain.

________ refers to the tendency of people to associate two events when there is no connection.

How can managers influence moods? Explain.

________ emotions are emotions that people experience, despite what they might display.

On which day of the week does the positive affect tend to be highest for U.S., China, Germany and Japan?

Studying facial expressions is a good way to identify basic emotions.

Which of the following is an example of deep acting?

Which of the following is one of the five essentially universal emotions agreed on by a majority of researchers?

Which of the following is an example of an epicurean activity which helps increase a person's positive mood?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Discuss the affective events theory.

Which of the following is an example of an uplifting event according to the affective events theory?

You are right to want to strategize how to calm the situation since it hurts you, your coworkers, and the company.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Mindfulness can lead to improved job performance, work-life balance, and sleep quality as well as reduced turnover intentions, retaliatory behaviors, and counterproductive work behaviors.

Explain how stress affects emotions and moods.

What is emotional labor? What is its relation to emotional dissonance? Explain.

________ refers to the tendency of people to associate two events when there is no connection.

How can managers influence moods? Explain.

________ emotions are emotions that people experience, despite what they might display.

On which day of the week does the positive affect tend to be highest for U.S., China, Germany and Japan?

Studying facial expressions is a good way to identify basic emotions.

Which of the following is an example of deep acting?

Which of the following is one of the five essentially universal emotions agreed on by a majority of researchers?

Which of the following is an example of an epicurean activity which helps increase a person's positive mood?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters