Exam 3: Attitudes and Job Satisfaction

Job satisfaction leads to employee's organizational citizenship behavior (OCB).

What are the three components of an attitude?

Anna Jonas owns a manufacturing firm in Indonesia and strongly believes that it is important that workers' rights be respected. However, because of the recent economic meltdown, she makes the management pay workers a wage which is below ethical standards. In addition, the working conditions are below standards because of low investment in safety equipment. She knows her actions are unethical but continues to do so to avoid major losses. Jonas is most likely to be experiencing ________.

Antonio Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude associated with this example.

Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior?

Ben has been working as a process executive at an accounting firm for the past two years. A hard worker, his work is of good quality and he often puts in extra hours at the office to ensure his schedules are on track. Noticing his efforts, the management offers him a 20 percent hike. Two months later, Ben submits his resignation and soon joins a startup organization, at a senior position. Which of the following best explains this situation?

Is there a relationship between job satisfaction and turnover? Explain.

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Cognitive dissonance explains the linkage between attitudes and behavior.

________ refers to an organization's self-regulated actions to benefit society or the environment beyond what is required by law.

Individuals will be more motivated to reduce dissonance when they believe the dissonance is due to something they cannot control.

Creating a satisfied workforce guarantees successful organizational performance.

Attitudes are favorable or unfavorable evaluative statements about objects, people, or events.

To get his company through some hard economic times, Ben's working hours have just been reduced from 40 hours a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve and he can go back to working full time. Which of the following types of response is being displayed by Ben?

The single global rating approach to measuring job satisfaction is more sophisticated than the summation of job facets approach.

Bryan Eusebius has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, is understanding toward their needs and requirements, and allows them to have a voice in decisions. Bryan's attitude toward his organization is indicative of ________.

Why is it difficult to analyze the three components of an attitude separately? Provide a workplace example that demonstrates the three components.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

Which of the following questions best helps understand an employee's organizational commitment?