Exam 2: Organizational Learning

Identify and briefly describe the four dimensions the Conference Board of Canada has identified as critical in creating and sustaining a learning organization.

According to the opening vignette,Vancity uses a combination of in-house and external courses to support employee growth and development.

A multilevel systems model of organizational learning assumes learning occurs at three distinct yet interconnected levels.Which of the following is NOT one of those levels

Technology has made the process of converting tacit knowledge into explicit knowledge very easy for most companies to do with very little effort.

In order to survive and develop,organizations must learn how to manage their capacity to learn and change.

Describe four ways in which organizations can encourage informal learning.Briefly discuss the role that informal learning plays in organizational learning.

Peter Senge introduced the notion of learning organizations being anchored on five "disciplines." Which "discipline" is viewed as integrating the other four "disciplines"

An example of structural capital would be a company's policy manual.

If the end goal is "organizational learning," then ensuring individuals in an organization learn guarantees the organization will learn.

Which of the following is characterized as human capital

A company decides to implement an in-house training program.To save on training costs,it decides to implement a systematic cross-training program whereby a senior employee systematically coaches a junior employee over a set period of time using a standardized process.This company is engaged in a so-called "informal learning" approach to training.

What must an organization do to become truly competitive and effective with its organizational learning initiatives

a)Define "communities of practice," provide an example of a community of practice,and explain their importance to organizational learning. b)Notwithstanding the fact communities of practice tend to be informal systems often formed on their own,what specific actions should management undertake to foster and nurture the creation of communities of practice in their organizations

Why is the concept of informal learning receiving so much attention from managers

Which of the following conclusions about a multilevel systems model of organization learning is supported by the content in the textbook

Strong research exists establishing a positive relationship between learning organizations and customer-centric performance metrics (satisfaction,engagement etc.); however,there is no evidence that organizations that apply Peter Senge's "disciplines" actually have better financial performance.

According to the textbook,what are the two most-used methods for informal learning

Communities of practice are typically formed in an informal manner.For that reason,management plays no role in supporting and nourishing such communities of practice.

The Conference Board of Canada has identified four dimensions or "pillars" as critical in creating and sustaining a learning organization.Which of the following would you consider to be an example of one of those "pillars"

According to Etienne Wenger,who along with Jean Lave coined the term "communities of practice," three characteristics define a community of practice.Which of the following is NOT one of those characteristics