Question 1

Describe the formal and informal communication networks.

Accepted Answer

The formal communication network of an o

Question 2

Senders filter their perceptions about receivers through differences in interpretation.

Accepted Answer

A) True 
 B)False

Question 3

When writing about a sensitive topic,you might use euphemisms rather than words that could offend your audience.

Accepted Answer

A) True 
 B)False

Question 4

Which of these statements about the destination component of communication is not correct?

Accepted Answer

A)  The sender loses control once the message enters the receiver's sensory environment. 
B)  Communication may not occur even after the message enters the sender's sensory environment. 
C)  The receiver might perceive the message but incorrectly interpret its meaning. 
D)  Once the message enters the receiver's sensory environment, it becomes a filter for that person. 
E)  The message is successful if it reaches its destination and the receiver interprets it as the sender intended. 
A)  The sender loses control once the message enters the receiver's sensory environment. 
B)  Communication may not occur even after the message enters the sender's sensory environment. 
C)  The receiver might perceive the message but incorrectly interpret its meaning. 
D)  Once the message enters the receiver's sensory environment, it becomes a filter for that person. 
E)  The message is successful if it reaches its destination and the receiver interprets it as the sender intended.

Question 5

How can an employee avoid negative legal consequences of his or her communication?

Accepted Answer

First,be aware of,and follow,any company

Question 6

Why is knowledge of the audience directly related to the purpose of the message?

Accepted Answer

How well you know your audienc

Question 7

Which component is not required for communication to take place?

Accepted Answer

A)  feedback 
B)  medium 
C)  stimulus 
D)  message 
E)  filter 
A)  feedback 
B)  medium 
C)  stimulus 
D)  message 
E)  filter

Question 8

Which of the following is a verbal barrier to communication?

Accepted Answer

A)  A person's body language does not correspond with his spoken message. 
B)  A recipient's interpretation of a message is not the same as the sender's interpretation. 
C)  Two individuals have differing perceptions of a manager's comments based on their personal experiences with her. 
D)  People are not focusing on a convention speaker because the seats are too small and are placed too close together. 
E)  A customer service representative has a prejudice against customers who have a southern accent. 
A)  A person's body language does not correspond with his spoken message. 
B)  A recipient's interpretation of a message is not the same as the sender's interpretation. 
C)  Two individuals have differing perceptions of a manager's comments based on their personal experiences with her. 
D)  People are not focusing on a convention speaker because the seats are too small and are placed too close together. 
E)  A customer service representative has a prejudice against customers who have a southern accent.

Question 9

Which of the following is not a typical reason for unethical behavior?

Accepted Answer

A)  We rationalize that what is ethical depends upon the circumstances. 
B)  We do what we must to win. 
C)  We rationalize that everyone is doing it. 
D)  We enjoy the thrill of "getting away with it." 
E)  We take the easy route to accomplish our goal. 
A)  We rationalize that what is ethical depends upon the circumstances. 
B)  We do what we must to win. 
C)  We rationalize that everyone is doing it. 
D)  We enjoy the thrill of "getting away with it." 
E)  We take the easy route to accomplish our goal.

Question 10

Which of the following is an abstract word?

Accepted Answer

A)  letter 
B)  memorandum 
C)  email 
D)  report 
E)  communication 
A)  letter 
B)  memorandum 
C)  email 
D)  report 
E)  communication

Question 11

Which of the following is not an example of synchronous communication?

Accepted Answer

A)  You send a text while watching a video-conference presentation. 
B)  You IM the corporate delivery service while talking to a customer about his missing delivery. 
C)  You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye. 
D)  You read email with both text and video components open at the same time. 
E)  You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar. 
A)  You send a text while watching a video-conference presentation. 
B)  You IM the corporate delivery service while talking to a customer about his missing delivery. 
C)  You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye. 
D)  You read email with both text and video components open at the same time. 
E)  You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar.

Question 12

A microblog cannot help you

Accepted Answer

A)  present the company's perspective on a current issue. 
B)  report breaking news. 
C)  convey a complex, nuanced message. 
D)  respond to a customer's questions without delay. 
E)  connect with customers. 
A)  present the company's perspective on a current issue. 
B)  report breaking news. 
C)  convey a complex, nuanced message. 
D)  respond to a customer's questions without delay. 
E)  connect with customers.

Question 13

List the three directions of communication and describe the types of communication that occur in each.Explain one problem that can occur in each direction.

Accepted Answer

a.Downward communication.Informat

Question 14

Which of the following is not a true statement about social media?

Accepted Answer

A)  It encourages online interaction. 
B)  It is widely used among Fortune Global 100 companies. 
C)  Most online participants are teens and young adults. 
D)  It is based upon second-generation (web 2.0) technologies. 
E)  Much of the online content is user-generated. 
A)  It encourages online interaction. 
B)  It is widely used among Fortune Global 100 companies. 
C)  Most online participants are teens and young adults. 
D)  It is based upon second-generation (web 2.0) technologies. 
E)  Much of the online content is user-generated.

Question 15

As a sender,you are encoding when you

Accepted Answer

A)  select the medium for transmitting a verbal or nonverbal message. 
B)  filter noise out of incoming stimuli. 
C)  notice and interpret an external or internal stimulus. 
D)  observe the destination of the message. 
E)  formulate a verbal or nonverbal response to a stimulus. 
A)  select the medium for transmitting a verbal or nonverbal message. 
B)  filter noise out of incoming stimuli. 
C)  notice and interpret an external or internal stimulus. 
D)  observe the destination of the message. 
E)  formulate a verbal or nonverbal response to a stimulus.

Question 16

Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Accepted Answer

Oral communication allows more ways to g

Question 17

Less than half of the information communicated through the grapevine is accurate.

Accepted Answer

A) True 
 B)False

Question 18

Communication flows in an orderly,linear manner from one stage to the next.

Accepted Answer

A) True 
 B)False

Question 19

Which is an example of an internal stimulus?

Accepted Answer

A)  You read a memo from your supervisor requesting sales figures for the past five years. 
B)  While photocopying reports, you overhear two managers talking about upcoming layoffs. 
C)  Your office is too hot because the air conditioner isn't working properly. 
D)  You notice an intern pocketing money from the petty cash fund. 
E)  You dream about an idea for a new commercial to promote your company's product. 
A)  You read a memo from your supervisor requesting sales figures for the past five years. 
B)  While photocopying reports, you overhear two managers talking about upcoming layoffs. 
C)  Your office is too hot because the air conditioner isn't working properly. 
D)  You notice an intern pocketing money from the petty cash fund. 
E)  You dream about an idea for a new commercial to promote your company's product.

Question 20

Which of the following is not a verbal barrier to communication?

Accepted Answer

A)  inadequate knowledge 
B)  differences in interpretation 
C)  language differences 
D)  inappropriate use of expressions 
E)  specific, concrete words 
A)  inadequate knowledge 
B)  differences in interpretation 
C)  language differences 
D)  inappropriate use of expressions 
E)  specific, concrete words

Describe the formal and informal communication networks.

Senders filter their perceptions about receivers through differences in interpretation.

When writing about a sensitive topic,you might use euphemisms rather than words that could offend your audience.

Which of these statements about the destination component of communication is not correct?

How can an employee avoid negative legal consequences of his or her communication?

Why is knowledge of the audience directly related to the purpose of the message?

Which component is not required for communication to take place?

Which of the following is a verbal barrier to communication?

Which of the following is not a typical reason for unethical behavior?

Which of the following is an abstract word?

Which of the following is not an example of synchronous communication?

A microblog cannot help you

List the three directions of communication and describe the types of communication that occur in each.Explain one problem that can occur in each direction.

Which of the following is not a true statement about social media?

As a sender,you are encoding when you

Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Less than half of the information communicated through the grapevine is accurate.

Communication flows in an orderly,linear manner from one stage to the next.

Which is an example of an internal stimulus?

Which of the following is not a verbal barrier to communication?

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters

Exam 1: Understanding Business Communication

Describe the formal and informal communication networks.

Senders filter their perceptions about receivers through differences in interpretation.

When writing about a sensitive topic,you might use euphemisms rather than words that could offend your audience.

Which of these statements about the destination component of communication is not correct?

How can an employee avoid negative legal consequences of his or her communication?

Why is knowledge of the audience directly related to the purpose of the message?

Which component is not required for communication to take place?

Which of the following is a verbal barrier to communication?

Which of the following is not a typical reason for unethical behavior?

Which of the following is an abstract word?

Which of the following is not an example of synchronous communication?

A microblog cannot help you

List the three directions of communication and describe the types of communication that occur in each.Explain one problem that can occur in each direction.

Which of the following is not a true statement about social media?

As a sender,you are encoding when you

Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Less than half of the information communicated through the grapevine is accurate.

Communication flows in an orderly,linear manner from one stage to the next.

Which is an example of an internal stimulus?

Which of the following is not a verbal barrier to communication?

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters