Question 1

An example of noise in the communication system is an employee who is too busy to read an important email.

Accepted Answer

A) True 
 B)False

Question 2

As the receiver,you might misinterpret a word used by the sender because of your personal reaction to its connotations.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is not true of technology-based communication?

Accepted Answer

A)  Companies will often use multiple communication channels. 
B)  A podcast provides short text files for downloading. 
C)  Wikis are online spaces where people collaborate. 
D)  Instant messaging allows you to know when someone is available for a quick response. 
E)  Social networking sites are used by people of all ages. 
A)  Companies will often use multiple communication channels. 
B)  A podcast provides short text files for downloading. 
C)  Wikis are online spaces where people collaborate. 
D)  Instant messaging allows you to know when someone is available for a quick response. 
E)  Social networking sites are used by people of all ages.

Question 4

Which of the following is not considered a rich medium for communication?

Accepted Answer

A)  oral presentation 
B)  email 
C)  phone call 
D)  chat over coffee 
E)  formal department meeting 
A)  oral presentation 
B)  email 
C)  phone call 
D)  chat over coffee 
E)  formal department meeting

Question 5

Which statement about the grapevine is correct?

Accepted Answer

A)  It moves information rapidly through the organization. 
B)  It is less active during times of uncertainty, such as layoffs, mergers, and branch closings. 
C)  Most of the information communicated through the grapevine pertains to personal matters. 
D)  Information spread through the grapevine is usually incomplete. 
E)  It is not an important communication network in large organizations. 
A)  It moves information rapidly through the organization. 
B)  It is less active during times of uncertainty, such as layoffs, mergers, and branch closings. 
C)  Most of the information communicated through the grapevine pertains to personal matters. 
D)  Information spread through the grapevine is usually incomplete. 
E)  It is not an important communication network in large organizations.

Question 6

Ideally,the communication process is incomplete without feedback.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not an example of a filter?

Accepted Answer

A)  personality 
B)  culture 
C)  socioeconomic status 
D)  communication medium 
E)  an individual's emotional state 
A)  personality 
B)  culture 
C)  socioeconomic status 
D)  communication medium 
E)  an individual's emotional state

Question 8

As a department head,you cannot assume that your downward communication is

Accepted Answer

A)  being received and understood by other department heads. 
B)  offering employees the opportunity to air grievances. 
C)  received and understood by people who report to you. 
D)  sharing complete information with your peers. 
E)  an informal network trusted by employees. 
A)  being received and understood by other department heads. 
B)  offering employees the opportunity to air grievances. 
C)  received and understood by people who report to you. 
D)  sharing complete information with your peers. 
E)  an informal network trusted by employees.

Question 9

Give an original example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

Accepted Answer

Students will have a variety of Answerwe

Question 10

What is the informal communication network? How effective is it? How does an effective manager deal with it?

Accepted Answer

The informal communication network is th

Question 11

Downward communication is used more frequently than upward communication in most organizations.

Accepted Answer

A) True 
 B)False

Question 12

You will not be able to communicate effectively if

Accepted Answer

A)  you convey your message through verbal and nonverbal means. 
B)  you use lean media choices. 
C)  your message contains words that the receiver cannot understand. 
D)  you fail to use current technology. 
E)  you are unaware of your organization's goals. 
A)  you convey your message through verbal and nonverbal means. 
B)  you use lean media choices. 
C)  your message contains words that the receiver cannot understand. 
D)  you fail to use current technology. 
E)  you are unaware of your organization's goals.

Question 13

The grapevine is active at every level of the organization,moving information from one manager or employee to the next.

Accepted Answer

A) True 
 B)False

Question 14

Managers can stop rumors by counteracting the free flow of information through the grapevine.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following guidelines for online communication is least likely to protect both you and your employer from problems?

Accepted Answer

A)  In your message, you identify yourself as a company employee but add "my opinion only" to messages and posts. 
B)  You don't cite or reference customers or suppliers without their prior approval. 
C)  You avoid sharing proprietary company information about products or strategies with anyone outside of the company. 
D)  You don't insult or disparage your employer or any specific employee, even if specific names are not mentioned. 
E)  You avoid doing anything online that would not be acceptable in a face-to-face situation in your workplace. 
A)  In your message, you identify yourself as a company employee but add "my opinion only" to messages and posts. 
B)  You don't cite or reference customers or suppliers without their prior approval. 
C)  You avoid sharing proprietary company information about products or strategies with anyone outside of the company. 
D)  You don't insult or disparage your employer or any specific employee, even if specific names are not mentioned. 
E)  You avoid doing anything online that would not be acceptable in a face-to-face situation in your workplace.

Question 16

Lateral communication typically involves persuading others who report to us.

Accepted Answer

A) True 
 B)False

Question 17

An internal stimulus is one that forms within your own organization.

Accepted Answer

A) True 
 B)False

Question 18

Identify nonverbal barriers to communication.Give an example of each.

Accepted Answer

1.Inappropriate or conflicting signals,

Question 19

Give examples of situations that might require selecting rich media.Give examples of situations that might require lean media.

Accepted Answer

Answerwers will vary.In general,rich med

An example of noise in the communication system is an employee who is too busy to read an important email.

As the receiver,you might misinterpret a word used by the sender because of your personal reaction to its connotations.

Which of the following statements is not true of technology-based communication?

Which of the following is not considered a rich medium for communication?

Which statement about the grapevine is correct?

Ideally,the communication process is incomplete without feedback.

Which of the following is not an example of a filter?

As a department head,you cannot assume that your downward communication is

Give an original example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

What is the informal communication network? How effective is it? How does an effective manager deal with it?

Downward communication is used more frequently than upward communication in most organizations.

You will not be able to communicate effectively if

The grapevine is active at every level of the organization,moving information from one manager or employee to the next.

Managers can stop rumors by counteracting the free flow of information through the grapevine.

Which of the following guidelines for online communication is least likely to protect both you and your employer from problems?

Lateral communication typically involves persuading others who report to us.

An internal stimulus is one that forms within your own organization.

Identify nonverbal barriers to communication.Give an example of each.

Give examples of situations that might require selecting rich media.Give examples of situations that might require lean media.

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters

Exam 1: Understanding Business Communication

An example of noise in the communication system is an employee who is too busy to read an important email.

As the receiver,you might misinterpret a word used by the sender because of your personal reaction to its connotations.

Which of the following statements is not true of technology-based communication?

Which of the following is not considered a rich medium for communication?

Which statement about the grapevine is correct?

Ideally,the communication process is incomplete without feedback.

Which of the following is not an example of a filter?

As a department head,you cannot assume that your downward communication is

Give an original example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

What is the informal communication network? How effective is it? How does an effective manager deal with it?

Downward communication is used more frequently than upward communication in most organizations.

You will not be able to communicate effectively if

The grapevine is active at every level of the organization,moving information from one manager or employee to the next.

Managers can stop rumors by counteracting the free flow of information through the grapevine.

Which of the following guidelines for online communication is least likely to protect both you and your employer from problems?

Lateral communication typically involves persuading others who report to us.

An internal stimulus is one that forms within your own organization.

Identify nonverbal barriers to communication.Give an example of each.

Give examples of situations that might require selecting rich media.Give examples of situations that might require lean media.

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters