Question 1

Which of the following is an example of professional ethics?

Accepted Answer

A)  A belief that discrimination is wrong based upon an experience with negative stereotyping. 
B)  Legal requirements that employees must be US citizens or have a US work visa. 
C)  The expectation of gifts to potential clients in a foreign country. 
D)  An understanding with other company salespeople that you will not attempt to sell to each other's current clients. 
E)  A company policy that prohibits attending sporting events with suppliers. 
A)  A belief that discrimination is wrong based upon an experience with negative stereotyping. 
B)  Legal requirements that employees must be US citizens or have a US work visa. 
C)  The expectation of gifts to potential clients in a foreign country. 
D)  An understanding with other company salespeople that you will not attempt to sell to each other's current clients. 
E)  A company policy that prohibits attending sporting events with suppliers.

Question 2

Employees prefer to receive bad news through the personal medium of email.

Accepted Answer

A) True 
 B)False

Question 3

An ethical message is one that is factually correct,even if it leaves out important information.

Accepted Answer

A) True 
 B)False

Question 4

Identify three of the research findings about the status of communications in today's businesses.Why are they significant?

Accepted Answer

1.Communication is number one among the

Question 5

Jargon is technical terminology used within specialized groups¾sometimes called "the pros' prose."

Accepted Answer

A) True 
 B)False

Question 6

Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to a stimulus.

Accepted Answer

A) True 
 B)False

Question 7

Cascading communication flows upwards and downwards from an important organizational leader.

Accepted Answer

A) True 
 B)False

Question 8

A computer-support specialist who sends an email to other computer-support specialists in the same company about the need for training on the latest software is engaging in ____ communication.

Accepted Answer

A)  upward 
B)  downward 
C)  lateral 
D)  matrix 
E)  nonverbal 
A)  upward 
B)  downward 
C)  lateral 
D)  matrix 
E)  nonverbal

Question 9

Email is the most frequently used communication medium but this use is declining.

Accepted Answer

A) True 
 B)False

Question 10

A study of the ten characteristics that employers seek in employees identified communications as the number one skill.

Accepted Answer

A) True 
 B)False

Question 11

The term denotation refers to "the associations you have with a word."

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a true statement about print communication?

Accepted Answer

A)  It is considered official and formal. 
B)  Its use is declining. 
C)  Some companies no longer use it for internal communication. 
D)  It is still used for individual pay or benefit information. 
E)  It is not appropriate for job applications. 
A)  It is considered official and formal. 
B)  Its use is declining. 
C)  Some companies no longer use it for internal communication. 
D)  It is still used for individual pay or benefit information. 
E)  It is not appropriate for job applications.

Question 13

Over time,companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics.

Accepted Answer

A) True 
 B)False

Question 14

Negative comments about your company,its products,or suppliers are usually acceptable if made in electronic forums not controlled by your employer.

Accepted Answer

A) True 
 B)False

Question 15

When you choose a medium,you are deciding how you will decode the message for transmission.

Accepted Answer

A) True 
 B)False

Question 16

Messages on social media channels are most effective if they are short,personal,and one-way.

Accepted Answer

A) True 
 B)False

Question 17

It is good business to share both good news and bad news with employees as quickly and completely as possible.

Accepted Answer

A) True 
 B)False

Question 18

Define the terms slang,jargon,and euphemism.When is each type of expression appropriate? When do problems arise?

Accepted Answer

a.Slang is a short-lived expressi

Question 19

Which of the following is an example of slang?

Accepted Answer

A)  window of opportunity 
B)  applet 
C)  blog 
D)  e-commerce 
E)  spam 
A)  window of opportunity 
B)  applet 
C)  blog 
D)  e-commerce 
E)  spam

Question 20

Individual experiences,culture,and personality affect how you filter a stimulus.

Accepted Answer

A) True 
 B)False

Which of the following is an example of professional ethics?

Employees prefer to receive bad news through the personal medium of email.

An ethical message is one that is factually correct,even if it leaves out important information.

Identify three of the research findings about the status of communications in today's businesses.Why are they significant?

Jargon is technical terminology used within specialized groups¾sometimes called "the pros' prose."

Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to a stimulus.

Cascading communication flows upwards and downwards from an important organizational leader.

A computer-support specialist who sends an email to other computer-support specialists in the same company about the need for training on the latest software is engaging in ____ communication.

Email is the most frequently used communication medium but this use is declining.

A study of the ten characteristics that employers seek in employees identified communications as the number one skill.

The term denotation refers to "the associations you have with a word."

Which of the following is not a true statement about print communication?

Over time,companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics.

Negative comments about your company,its products,or suppliers are usually acceptable if made in electronic forums not controlled by your employer.

When you choose a medium,you are deciding how you will decode the message for transmission.

Messages on social media channels are most effective if they are short,personal,and one-way.

It is good business to share both good news and bad news with employees as quickly and completely as possible.

Define the terms slang,jargon,and euphemism.When is each type of expression appropriate? When do problems arise?

Which of the following is an example of slang?

Individual experiences,culture,and personality affect how you filter a stimulus.

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters

Exam 1: Understanding Business Communication

Which of the following is an example of professional ethics?

Employees prefer to receive bad news through the personal medium of email.

An ethical message is one that is factually correct,even if it leaves out important information.

Identify three of the research findings about the status of communications in today's businesses.Why are they significant?

Jargon is technical terminology used within specialized groups¾sometimes called "the pros' prose."

Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to a stimulus.

Cascading communication flows upwards and downwards from an important organizational leader.

A computer-support specialist who sends an email to other computer-support specialists in the same company about the need for training on the latest software is engaging in ____ communication.

Email is the most frequently used communication medium but this use is declining.

A study of the ten characteristics that employers seek in employees identified communications as the number one skill.

The term denotation refers to "the associations you have with a word."

Which of the following is not a true statement about print communication?

Over time,companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics.

Negative comments about your company,its products,or suppliers are usually acceptable if made in electronic forums not controlled by your employer.

When you choose a medium,you are deciding how you will decode the message for transmission.

Messages on social media channels are most effective if they are short,personal,and one-way.

It is good business to share both good news and bad news with employees as quickly and completely as possible.

Define the terms slang,jargon,and euphemism.When is each type of expression appropriate? When do problems arise?

Which of the following is an example of slang?

Individual experiences,culture,and personality affect how you filter a stimulus.

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters