Exam 1: Understanding Business Communication

When clothing retailer Gap Inc.discovered that some suppliers allegedly used under-age workers to make its clothing,the company quickly stopped selling these products,launched an investigation,and publicly committed to sever ties to any implicated suppliers.These actions are an example of

(Multiple Choice)

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Question 41

Which of the following is an example of environmental noise?

(Multiple Choice)

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Question 42

When communicating internationally,you should translate important documents into the second language and then back into English to ensure correct interpretation.

(True/False)

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Question 43

Research results show that all but which one of the following statements is true of business communications?

(Multiple Choice)

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Question 44

Employers report major deficiencies in the written and oral communication skills of new employees.

(True/False)

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Question 45

Not all communication problems are spoken or written,some are related to how you act.

(True/False)

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Question 46

Wherever possible,you should use abstract rather than concrete words to make your messages easier to understand.

(True/False)

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Question 47

You are using the grapevine when you

(Multiple Choice)

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Question 48

Companies use ____ to provide portable audio or video content about their products and services.

(Multiple Choice)

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Question 49

If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy,you are

(Multiple Choice)

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Question 50

Which of the following is not a reason why upward communication is important?

(Multiple Choice)

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Question 51

A private company network for people outside of the company is a(n)

(Multiple Choice)

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Question 52

Lean media are best for routine,neutral,and simple messages.

(True/False)

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Question 53

____ communication occurs when peers within a department share ideas,coordinate activities,and negotiate differences.

(Multiple Choice)

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Question 54

You have achieved successful communication when your audience receives your written message,whether or not it is read.

(True/False)

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Question 55

Do you agree with Oliver Wendell Holmes Jr.that "A word is not a crystal,transparent and unchanged,it is the skin of a living thought and may vary greatly in color and content according to the circumstances and time in which it is used." Why or why not?

(Essay)

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Question 56

Which of the following is an example of lateral communication?

(Multiple Choice)

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Question 57

If your cover letter states that you have excellent proofreading skills,a typographical error (a nonverbal signal)will overshadow the actual message content.

(True/False)

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Question 58

Which of the following would be the best action for building a relationship with a manager in another division?

(Multiple Choice)

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Question 59

Which of the following is the first verbal barrier that can occur in the communication process?

(Multiple Choice)

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Question 60

Showing 41 - 60 of 119

When clothing retailer Gap Inc.discovered that some suppliers allegedly used under-age workers to make its clothing,the company quickly stopped selling these products,launched an investigation,and publicly committed to sever ties to any implicated suppliers.These actions are an example of

Which of the following is an example of environmental noise?

When communicating internationally,you should translate important documents into the second language and then back into English to ensure correct interpretation.

Research results show that all but which one of the following statements is true of business communications?

Employers report major deficiencies in the written and oral communication skills of new employees.

Not all communication problems are spoken or written,some are related to how you act.

Wherever possible,you should use abstract rather than concrete words to make your messages easier to understand.

You are using the grapevine when you

Companies use ____ to provide portable audio or video content about their products and services.

If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy,you are

Which of the following is not a reason why upward communication is important?

A private company network for people outside of the company is a(n)

Lean media are best for routine,neutral,and simple messages.

____ communication occurs when peers within a department share ideas,coordinate activities,and negotiate differences.

You have achieved successful communication when your audience receives your written message,whether or not it is read.

Do you agree with Oliver Wendell Holmes Jr.that "A word is not a crystal,transparent and unchanged,it is the skin of a living thought and may vary greatly in color and content according to the circumstances and time in which it is used." Why or why not?

Which of the following is an example of lateral communication?

If your cover letter states that you have excellent proofreading skills,a typographical error (a nonverbal signal)will overshadow the actual message content.

Which of the following would be the best action for building a relationship with a manager in another division?

Which of the following is the first verbal barrier that can occur in the communication process?

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

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