Question 1

Which of the following is not a passive sentence?

Accepted Answer

A)  The expense report will be prepared by Tony's supervisor. 
B)  My supervisor submitted the expense report on Tuesday. 
C)  Ten complaints have been received by headquarters staff. 
D)  If the power goes out, flashlights will be distributed by the supervisor. 
E)  Last night's power outage was described as responsible for the decrease in production. 
A)  The expense report will be prepared by Tony's supervisor. 
B)  My supervisor submitted the expense report on Tuesday. 
C)  Ten complaints have been received by headquarters staff. 
D)  If the power goes out, flashlights will be distributed by the supervisor. 
E)  Last night's power outage was described as responsible for the decrease in production.

Question 2

How can you achieve a confident writing style?

Accepted Answer

Believe that your explanation is complet

Question 3

Short and simple words help business writers

Accepted Answer

A)  impress their readers. 
B)  emphasize the receiver of the action. 
C)  use jargon to build credibility. 
D)  express their meaning without distracting readers. 
E)  use redundancy in appropriate situations. 
A)  impress their readers. 
B)  emphasize the receiver of the action. 
C)  use jargon to build credibility. 
D)  express their meaning without distracting readers. 
E)  use redundancy in appropriate situations.

Question 4

Which sentence has the lowest "lard factor"?

Accepted Answer

A)  The project is delayed due to the fact that the members are of the opinion that the results were tainted. 
B)  In the event that the project is canceled, please send a memo with regard to the cancellation to the president. 
C)  The president of the corporation plans to retire at the end of the fiscal year if profits remain high. 
D)  The customer complaint is pertaining to the recent standards for the purpose of providing safer children's toys. 
E)  In view of the fact that sales are increasing, each individual employee will receive a 3 percent bonus. 
A)  The project is delayed due to the fact that the members are of the opinion that the results were tainted. 
B)  In the event that the project is canceled, please send a memo with regard to the cancellation to the president. 
C)  The president of the corporation plans to retire at the end of the fiscal year if profits remain high. 
D)  The customer complaint is pertaining to the recent standards for the purpose of providing safer children's toys. 
E)  In view of the fact that sales are increasing, each individual employee will receive a 3 percent bonus.

Question 5

Revise the following sentences to conform to standard business communication principles.Add appropriate details as needed to complete the ideas.
a.
I'd like to take this opportunity to thank you for your participation in our focus group last week.
b.
During the year 2003, the Smith Corporation bought a new building for the amount of $15 million.
c.
If we do not plan ahead for national security, past history will repeat itself again with severe consequences.
d.
Each and every customer receives a free gift when opening a checking account.
e.
The new sick-leave policy was implemented due to the fact that several employees were abusing the privilege. f.In the event that the customer makes a payment in the amount of $500, the company will not report her to a credit agency.
g.We held a meeting yesterday so Terry could make a demonstration of the new computer system.
h. After the dean made an analysis of the college's budget, the department chairs came to an agreement on how to decrease expenditures.
i. There are fewer than 500 people who are admitted to the nursing program per year.

Accepted Answer

a.Thank you for participating in our foc

Question 6

To build goodwill in a business letter,use neutral expressions such as cannot and will not.

Accepted Answer

A) True 
 B)False

Question 7

The three basic sentence types are compound-complex,complex,and simple.

Accepted Answer

A) True 
 B)False

Question 8

Which guideline about confident writing is correct?

Accepted Answer

A)  Use confident phrases such as "I hope." 
B)  Encourage the reader to provide excuses for denying your request. 
C)  Imply that something might not work out satisfactorily. 
D)  Avoid using presumptuous language such as "I know you will agree." 
E)  Use helpful statements such as "Let us know if you have other problems." 
A)  Use confident phrases such as "I hope." 
B)  Encourage the reader to provide excuses for denying your request. 
C)  Imply that something might not work out satisfactorily. 
D)  Avoid using presumptuous language such as "I know you will agree." 
E)  Use helpful statements such as "Let us know if you have other problems."

Question 9

Revise these sentences to conform to standard business communication principles.Add details as needed.   
a.If you want to order a copy of the training video, call 1-800-555-1234.
b.I hope that my analogies help you understand the hierarchical structure of a file server.
c.Perhaps you'd like to try the facial cream for a 30-day trial period. You might be pleased with the results.
d.I realize that you are a busy account executive, but we would appreciate your completing this questionnaire.
e.I know that my qualifications are worthy of an interview. f.Customers like you are this company's most valuable asset.
g.Surely you realize that our business can't exist if you do not pay your bills on time.
h. I am very surprised that you didn't think you'd win the election for student body president.
i. Assume you are comparing the following features of two computer systems. Write a sentence that emphasizes the best feature of each system. Then write a sentence that compares the two systems in terms of memory. Finally, write a sentence comparing them in terms of capacity and stating that the lower hard-drive space is sufficient for your needs.
j. The well-written report was prepared by the new assistant. (Emphasize the doer of the action.)
k. The female supervisor will discuss the dress code for male assistants.
l. We need more manpower to get the project done on time.
m. Businesswomen like the extended mall hours during the holiday season.
n. Mr. Johnson and Emily Warden will attend the board meeting.
o. Each restaurant waiter and waitress must purchase his or her own attire.
p. Each student must submit his report by the end of the month.
q. The plaintiff's 60-year-old Hispanic attorney is known for winning cases.
r. The snack machine gypped me out of my money.
s. Teresa and Mindy, two lesbian secretaries, are great proofreaders.
t. I mailed the money order on Monday.
u. We have already budgeted money for another charity.
v. You failed to indicate the number of dependents on the tax form.
w. You need more evidence to support your claim.

Accepted Answer

a.To order a copy of the training video,

Question 10

Completeness is the most important attribute of a business message.

Accepted Answer

A) True 
 B)False

Question 11

Two expressions that carry negative connotations are

Accepted Answer

A)  compound-complex and redundant. 
B)  will not and cannot. 
C)  subjunctive and passive voice. 
D)  ethnocentrism and abstraction. 
E)  ambiguity and expletive. 
A)  compound-complex and redundant. 
B)  will not and cannot. 
C)  subjunctive and passive voice. 
D)  ethnocentrism and abstraction. 
E)  ambiguity and expletive.

Question 12

Although informal,slang expressions are vivid and widely understood.

Accepted Answer

A) True 
 B)False

Question 13

When your message emphasizes how you,as the writer,will benefit,you are applying the "you" attitude.

Accepted Answer

A) True 
 B)False

Question 14

Explain how the placement of an idea affects its emphasis.Discuss how much emphasis each section of a message receives,and provide examples of what types of information should be placed in each section.

Accepted Answer

The reader pays the most attention to th

Question 15

Which sentence includes only positive language?

Accepted Answer

A)  The customer service department is closed after 6:00 p.m. 
B)  You cannot use a pen with green ink to complete the form. 
C)  Your tax refund should arrive after April 20. 
D)  The customer failed to provide her zip code. 
E)  We must deny your request to change your password over the phone. 
A)  The customer service department is closed after 6:00 p.m. 
B)  You cannot use a pen with green ink to complete the form. 
C)  Your tax refund should arrive after April 20. 
D)  The customer failed to provide her zip code. 
E)  We must deny your request to change your password over the phone.

Question 16

An expletive at the beginning of a sentence can make the subject of the sentence unclear.

Accepted Answer

A) True 
 B)False

Question 17

"Our school is buying both pens and pencils for students' use" is a sentence with proper parallel structure.

Accepted Answer

A) True 
 B)False

Question 18

Substitute a shorter word for each of the following: (a)enumerate,(b)recapitulate,(c)utilization,and (d)modification.Use each substitute word correctly in a sentence.

Accepted Answer

The shorter words ar

Question 19

Identify the sentence that contains specific,concrete language.

Accepted Answer

A)  The committee met several times to discuss the proposal. 
B)  Many employees are dissatisfied with the change in retirement benefits. 
C)  A substantial number of complaints were received from customers. 
D)  Three new representatives will complete their training this week. 
E)  The speaker used an emotional tone when addressing the sales meeting. 
A)  The committee met several times to discuss the proposal. 
B)  Many employees are dissatisfied with the change in retirement benefits. 
C)  A substantial number of complaints were received from customers. 
D)  Three new representatives will complete their training this week. 
E)  The speaker used an emotional tone when addressing the sales meeting.

Question 20

Hidden verbs weaken sentences because they do not emphasize the main action.

Accepted Answer

A) True 
 B)False

Which of the following is not a passive sentence?

How can you achieve a confident writing style?

Short and simple words help business writers

Which sentence has the lowest "lard factor"?

To build goodwill in a business letter,use neutral expressions such as cannot and will not.

The three basic sentence types are compound-complex,complex,and simple.

Which guideline about confident writing is correct?

Completeness is the most important attribute of a business message.

Two expressions that carry negative connotations are

Although informal,slang expressions are vivid and widely understood.

When your message emphasizes how you,as the writer,will benefit,you are applying the "you" attitude.

Explain how the placement of an idea affects its emphasis.Discuss how much emphasis each section of a message receives,and provide examples of what types of information should be placed in each section.

Which sentence includes only positive language?

An expletive at the beginning of a sentence can make the subject of the sentence unclear.

"Our school is buying both pens and pencils for students' use" is a sentence with proper parallel structure.

Substitute a shorter word for each of the following: (a)enumerate,(b)recapitulate,(c)utilization,and (d)modification.Use each substitute word correctly in a sentence.

Identify the sentence that contains specific,concrete language.

Hidden verbs weaken sentences because they do not emphasize the main action.

Understanding Business Communication

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters

Exam 5: Revising Your Writing

Which of the following is not a passive sentence?

How can you achieve a confident writing style?

Short and simple words help business writers

Which sentence has the lowest "lard factor"?

To build goodwill in a business letter,use neutral expressions such as cannot and will not.

The three basic sentence types are compound-complex,complex,and simple.

Which guideline about confident writing is correct?

Completeness is the most important attribute of a business message.

Two expressions that carry negative connotations are

Although informal,slang expressions are vivid and widely understood.

When your message emphasizes how you,as the writer,will benefit,you are applying the "you" attitude.

Explain how the placement of an idea affects its emphasis.Discuss how much emphasis each section of a message receives,and provide examples of what types of information should be placed in each section.

Which sentence includes only positive language?

An expletive at the beginning of a sentence can make the subject of the sentence unclear.

"Our school is buying both pens and pencils for students' use" is a sentence with proper parallel structure.

Substitute a shorter word for each of the following: (a)enumerate,(b)recapitulate,(c)utilization,and (d)modification.Use each substitute word correctly in a sentence.

Identify the sentence that contains specific,concrete language.

Hidden verbs weaken sentences because they do not emphasize the main action.

Understanding Business Communication

Intercultural and Team Communication

Interpersonal Communication Skills

The Writing Process

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters